topic Re: Why do you (QVC) continue to try and push inferior products in Q Talk

Why do you (QVC) continue to try and push inferior products

QVCKING — Sun, 06 Sep 2020 18:23:24 GMT

You ask customers to rate products. A lot get poor reviews but yet you try and push them on us like it's the best. It looks bad when a 1 and 2 star rating is made to sound great

Re: Why do you (QVC) continue to try and push inferior products

Krimpette — Sun, 06 Sep 2020 18:27:53 GMT

You have to realize that those ratings may be a very, very small number compared with the number of actual purchases. I'm not saying that's the case, just that it's a possibility.

Re: Why do you (QVC) continue to try and push inferior products

Kachina624 — Sun, 06 Sep 2020 18:29:02 GMT

This board is for QVC customers to exchange comments and ideas. You'll notice there are no posts by Q employees or vendors as they're not permitted to participate. Keeping that in mind, do you expect a QVC response to your question?

Re: Why do you (QVC) continue to try and push inferior products

Sooner — Sun, 06 Sep 2020 18:30:45 GMT

@QVCKING wrote:
You ask customers to rate products. A lot get poor reviews but yet you try and push them on us like it's the best. It looks bad when a 1 and 2 star rating is made to sound great

@QVCKING Have you shopped with QVC long? ALso, what is a great product to some is certainly not to others.

Re: Why do you (QVC) continue to try and push inferior products

CLHS68 — Sun, 06 Sep 2020 18:30:58 GMT

What one person does not like & gives a poor rating there may be others that like it. Everyone likes different things. I find you have to make your own decision.

Re: Why do you (QVC) continue to try and push inferior products

Xivambala — Sun, 06 Sep 2020 18:42:19 GMT

I think ratings are often very subjective and need to taken with a grain of salt. A consumer needs to know how to shop and what to look for to suit their needs.

Re: Why do you (QVC) continue to try and push inferior products

GoneButNotForgotten — Sun, 06 Sep 2020 18:43:28 GMT

I ususally check the ratings especially if it's clothing I'm looking to buy. And I check the reviews but I start with the low ones. There may be something about the product that the person dislikes but wouldn't bother me.

On the other hand, if it does something like shrink, unravel, or if the white garments are so flimsy everyone can see your underwear, I want to know about that too.

Depending on what I find I read the other ratings or stop right there and don't buy it.

Re: Why do you (QVC) continue to try and push inferior products

itsmagic — Sun, 06 Sep 2020 19:24:05 GMT

I have to admit that I thought that when they were presenting the Fresh Paper for produce and bread which sounded really good but when I looked at reviews there were a lot of one star reviews saying it didn’t work.

Re: Why do you (QVC) continue to try and push inferior products

QVCkitty1 — Sun, 06 Sep 2020 19:38:31 GMT

If it is indeed an inferior product they want to get rid of it .

Re: Why do you (QVC) continue to try and push inferior products

Foxxee — Mon, 07 Sep 2020 19:51:08 GMT

I agree and it's a good point to bring out. I always hope our complaints and suggestions are passed on to management by the moderators. On several occasions I heard hosts refer to something that was said here. One was about Alberti stuffing his mouth with food, but then, don't some men eat with gusto?

Although, some say reviewers do not represent the majority of buyers, I think they do to a degree. There usually are more positive reviews than negative even if they are only 55%. They might think unhappy reviewers rush to give a negative review, but happy QVC customers also can't wait to tell everyone they love what they received.

I always look at the lowest reviews first. If I see a common complaint, I won't buy it, but, as an example, the following type of review appears more than it should.

The reviewer said she can't button the jacket, but that's OK since she never buttons them anyway; however, goes on to complain the upper arms are too tight and when she pulls her arms forward the back is too tight as well.

Clearly, she should go up a size, but blames QVC for designing the sleeves too small. This type gives the jacket a lower rating when it would be perfectly fine for those choosing their correct sizes.

One person weighing 180 lbs complained the size 4, 5'4" height, she ordered was too small and wrongly sized, since that was the size she wore. This is not believable.

Reviews like those above unjustifiably lower overall ratings.

So, when we see an overall low rating, it's best to read the reviews. While reviews are just one part of the reason I will or will not buy something, still I won't purchase anything when I see reviewers are complaining about the same things.

From my own experience with products and one who reviews every product I buy from QVC, there are very good reviews that accurately describe them. Of late, I'm more interested in those receiving a broken, damaged, or a defective product. I'm not buying as much clothing as in the past. However, that doesn't always work, either.

I purchased a coffeepot that came with a defective power button that wouldn't turn on. All 5 reviews were 5 stars before I decided to buy it.

I have seen where quite a few complained about the same things wrong with a product. They were still sold on-air as if they were all 5 star ratings. I think this is very deceptive selling.

Re: Why do you (QVC) continue to try and push inferior products

fthunt — Sun, 06 Sep 2020 20:57:33 GMT

Agree with OP..........last week read Reviews on that 3 piece kitchen scoop (ice cream - tuna salad)........awful ....handle came broken......handle broke first time used.............half price at local store.

I've checked several items - no Review tells me it's a 'dog'.......or 50% of Reviews say.......junk. (3 scoop = called junk too.....and G.Z's veggie slicer - junk.

Q has to sell to make money and if it's a small investment - they know you won't bother to return for $6.95.

Re: Why do you (QVC) continue to try and push inferior products

Pook — Sun, 06 Sep 2020 21:13:22 GMT

There probably are more bad reviews because those dissatisfied with a product are way more likely to post a negative review. Those that find something really great might post but the majority who are in the middle thinking a product is good or ok will not take the time to review. I know I am like that

Re: Why do you (QVC) continue to try and push inferior products

coco14 — Sun, 06 Sep 2020 21:27:38 GMT

Once again, a brand new poster with a negative - and once again, you all fall for it.

Re: Why do you (QVC) continue to try and push inferior products

GenXmuse — Sun, 06 Sep 2020 21:31:02 GMT

@Kachina624 wrote:
This board is for QVC customers to exchange comments and ideas. You'll notice there are no posts by Q employees or vendors as they're not permitted to participate. Keeping that in mind, do you expect a QVC response to your question?

Maybe she hasn't been here long enough to know like you do, but i think you know that. I think it's reasonable to ask a question and one I've wondered about myself too and others have asked the same thing. You can be so helpful and pleasant to others asking assistance so not sure why this is any different. Maybe a bad pain day?

Re: Why do you (QVC) continue to try and push inferior products

GenXmuse — Sun, 06 Sep 2020 21:34:07 GMT

@QVCKING I've wondered that myself. But the answer comes down to profit. I don't trust QVC and don't shop here anymore.

Re: Why do you (QVC) continue to try and push inferior products

EatWell — Mon, 07 Sep 2020 05:57:47 GMT

@QVCKING wrote:
You ask customers to rate products. A lot get poor reviews but yet you try and push them on us like it's the best. It looks bad when a 1 and 2 star rating is made to sound great

So very true. Your complaining makes a lot of sense for some. But not all.

~Life is short. Don't sweat the small stuff. Enjoy everyday as if it is your last day on earth. You could die tomorrow.~

Re: Why do you (QVC) continue to try and push inferior products

QVCKING — Sun, 06 Sep 2020 23:54:23 GMT

And I guess you are a seasoned blogger. Well lucky you LOL

Re: Why do you (QVC) continue to try and push inferior products

Marp — Mon, 07 Sep 2020 03:06:14 GMT

@fthunt wrote:
Agree with OP..........last week read Reviews on that 3 piece kitchen scoop (ice cream - tuna salad)........awful ....handle came broken......handle broke first time used.............half price at local store.
I've checked several items - no Review tells me it's a 'dog'.......or 50% of Reviews say.......junk. (3 scoop = called junk too.....and G.Z's veggie slicer - junk.
Q has to sell to make money and if it's a small investment - they know you won't bother to return for $6.95.

@fthunt, I haven't looked at the G.Z. veggie slicer reviews but I sure wouldn't give mine up. For me it is anything but junk.

Taking a moment to read some of the one star reviews quite a few complaints sound more like operator error than product deficiency.

Re: Why do you (QVC) continue to try and push inferior products

LindaSal — Mon, 07 Sep 2020 13:12:53 GMT

I feel actually that many shoppers give reviews on everything they purchase. Some may just go for the negativity........that being said, after all my years of shopping on here and HSN I've come to this conclusion and it has served me well. I have a "4" star rule, for me, if the item is not at least 4 stars, I don't even waste my time. JMO

Re: Why do you (QVC) continue to try and push inferior products

GoneButNotForgotten — Tue, 08 Sep 2020 16:57:44 GMT

@itsmagic wrote:
I have to admit that I thought that when they were presenting the Fresh Paper for produce and bread which sounded really good but when I looked at reviews there were a lot of one star reviews saying it didn’t work.

Exactly!