topic Re: Email From QVC Regarding Returns in Q Talk

Email From QVC Regarding Returns

Pecky — Wed, 02 Sep 2020 20:16:38 GMT

I just received an email about getting faster refunds. You complete the return form and take a picture of it and email it to QVC. They will then start the process of your return. Sounds interesting.

Re: Email From QVC Regarding Returns

World Traveler — Wed, 02 Sep 2020 20:18:28 GMT

Although I rarely have returns, that certainly is a great idea of QVC.

Re: Email From QVC Regarding Returns

Kachina624 — Wed, 02 Sep 2020 21:33:24 GMT

That would be a move in the right direction in an area where there's plenty of room for improvement. I wonder if they'll bother to tell the CSRs about the new arrangement? They usually don't.

Re: Email From QVC Regarding Returns

laro — Wed, 02 Sep 2020 22:40:53 GMT

I tried the Easy Returns to exchange the size on a pair of jeans, The exchanged item came quickly, I received it on 8/21. Today I received an email saying they received my returned item which was mailed on 8/18, and are sending out the new size. I emailed customer service immediately, and they cannot cancel the pair of jeans, so I will need to return them when they arrive. So it seems that they still have some kinks to work out.

Re: Email From QVC Regarding Returns

sann — Wed, 02 Sep 2020 23:09:18 GMT

Rarely do I have to return anything to Amazon, but they have partnered with Kohls, so any return you can take there and they take care of it. Would be great if QVC could have something similar.

Re: Email From QVC Regarding Returns

loriqvc — Wed, 02 Sep 2020 23:17:59 GMT

I received that email as well—they referenced this as a "rapid returns test" process, so I'm guessing it isn't being offered to all customers yet and isn't an official policy at this time. I've returned five or six items in the past few months, so perhaps they're rolling out the option to those who have semi-frequent returns first.

Re: Email From QVC Regarding Returns

Catch71 — Wed, 02 Sep 2020 23:26:30 GMT

This is new to me. I returned a clothing item 2 weeks ago for exchange. Tracking shows it reached their return center 10 days ago but I have not received anything saying they are exchanging it. This is a flawed return/exchange system. The item is probably sold out now yet they will charge me for return label and original shipping. So much for free exchanges they tout!

Re: Email From QVC Regarding Returns

GCR18 — Thu, 03 Sep 2020 00:56:15 GMT

I received that email a couple months ago. I was going to go back and look at the details closer, but must have deleted the email. I looked under the return policy and it wasn't listed. I guess it's a secret for those that get the email.

Re: Email From QVC Regarding Returns

Kachina624 — Thu, 03 Sep 2020 01:41:02 GMT

@Catch71 If you return an item for exchange and they can't fulfill your order, they're not supposed to charge return shipping, so if they do, notify the mods and ask for a refund. The exchange system definitely needs work.

Re: Email From QVC Regarding Returns

SunnysMom — Thu, 03 Sep 2020 02:30:49 GMT

They need to take a page from Zappos. The minute you take your item with the Zapal return label on it to the UPS store and it's scanned through they initiate your refund boom done

Re: Email From QVC Regarding Returns

Pecky — Thu, 03 Sep 2020 13:02:33 GMT

@SunnysMom wrote:
They need to take a page from Zappos. The minute you take your item with the Zapal return label on it to the UPS store and it's scanned through they initiate your refund boom done

Amazon does this too. It's great within two hours of taking it to UPS I got my refund.

Re: Email From QVC Regarding Returns

GoneButNotForgotten — Thu, 03 Sep 2020 17:52:39 GMT

@Pecky wrote:
I just received an email about getting faster refunds. You complete the return form and take a picture of it and email it to QVC. They will then start the process of your return. Sounds interesting.

IF they actually do it, that's a great way to speed things up.

Re: Email From QVC Regarding Returns

Tinkerbell3 — Thu, 03 Sep 2020 23:25:53 GMT

Ridiculous. As soon as the PO scans a package, you should receive a refund. this is how AMAZON works.

Re: Email From QVC Regarding Returns

Sooner — Thu, 03 Sep 2020 23:38:14 GMT

So do you have to take a picture of the return tracking code THAT NEVER WORKS ANYWAY??????

Re: Email From QVC Regarding Returns

NickNack — Thu, 03 Sep 2020 23:53:51 GMT

@Tinkerbell3 wrote:
Ridiculous. As soon as the PO scans a package, you should receive a refund. this is how AMAZON works.

@Tinkerbell3 I returned something to Wayfair today FedEx, and by the time I got home I had an email that they had refunded my credit card.

Re: Email From QVC Regarding Returns

Sage04 — Fri, 04 Sep 2020 00:11:41 GMT

@Pecky did it also say that they will credit your account once USPS or UPS scans it or do you still have to wait a month for your credit once it gets to QVC?

Re: Email From QVC Regarding Returns

Ceci — Sat, 05 Sep 2020 06:46:21 GMT

I bought some sneakers from Zappos. They were too big and I didn't like them. Went yesterday to the UPS store to return, free label. This morning I had an email that my credit card was refunded.

I was shocked.

Yes Amazon works the same way. Take it to Kohl's and as soon as its scanned, refund.

I can't even keep track of QVC returns. The shipping takes forever and the refunds take even longer.

Re: Email From QVC Regarding Returns

Pecky — Sat, 05 Sep 2020 12:35:53 GMT

@Sage04 wrote:
@Pecky did it also say that they will credit your account once USPS or UPS scans it or do you still have to wait a month for your credit once it gets to QVC?

@Sage04 I tried it as I did have something I had to return and it was great. I took a picture of my invoice & return slip emailed where they said and within 2-3 hours I received an email that I was refunded and to send out the package as soon as possible to prevent me of being charged.

Re: Email From QVC Regarding Returns

DAD — Sat, 05 Sep 2020 13:47:39 GMT

They just seem to mess everything up! HSN has been letting you do your own exchange for a long time. You just have to mail the return within 15 days. It's a great feature. I have used it a few times. Too bad QVC can't work out all the kinks!

Re: Email From QVC Regarding Returns

Sage04 — Sat, 05 Sep 2020 14:06:15 GMT

@Pecky that is terrific. I thought they would have waited for it be be scanned. That is great.