topic Re: Great Refund Experience! in Q Talk

Great Refund Experience!

KingstonsMom — Fri, 14 Aug 2020 15:55:33 GMT

I returned an item to QVC on 6/6/2020 and received my refund 6/13, of course I never use their label.

I pay on my own and priority mail includes $50 insurance. Occasionally it costs me a little more than the snail label charge.

Re: Great Refund Experience!

Allieoh — Fri, 14 Aug 2020 16:20:30 GMT

I'm happy for you, but I have had a very different experience. Returns are taking weeks at least when following the process with their labels. I've emailed the social team, so hopefully they can help me.

Returns are already expensive. I don't plan to pay more to have it completed faster, but I am buying less from QVC. Other companies seem to have better processes in place even with shipping delays from the post office. I do hope things get better at QVC. For years I had nothing but great experiences. Sorry to see things declining.

Re: Great Refund Experience!

NickNack — Fri, 14 Aug 2020 17:15:48 GMT

I returned something using QVC's label on July 31st. As of today, August 14, it is still en route to QVC. I've been tracking it on Pitney Bowes' website as well as occasionally on QVC's website. This is absolutely ridiculous. It was only going one state away.

I'm satisfied, however, because the Social Team looked at this for me and refunded my credit card.

I used QVC's label, because I wasn't sure how to prove that I had returned it without using their label. I know I could get a tracking receipt as well as take a picture of the box, but that wouldn't necessarily prove anything to QVC. Maybe I'm wrong about that.

Re: Great Refund Experience!

PickyCindy — Fri, 14 Aug 2020 17:58:12 GMT

It is sad when we use QVC's return label it takes forever and a day to get the refund. I've experienced this twice now. Return it right away and still at least two easy pays get on the books. Unacceptable.

Re: Great Refund Experience!

KingstonsMom — Fri, 14 Aug 2020 19:28:05 GMT

@NickNack wrote:
I returned something using QVC's label on July 31st. As of today, August 14, it is still en route to QVC. I've been tracking it on Pitney Bowes' website as well as occasionally on QVC's website. This is absolutely ridiculous. It was only going one state away.

I'm satisfied, however, because the Social Team looked at this for me and refunded my credit card.

I used QVC's label, because I wasn't sure how to prove that I had returned it without using their label. I know I could get a tracking receipt as well as take a picture of the box, but that wouldn't necessarily prove anything to QVC. Maybe I'm wrong about that.

@NickNack

All they need is the tracking # on your receipt to verify that it was received by QVC an d when.

A few times when my refund was taking too long to process, all I had to do was send the tracking # to the Social Team via email and they made the refund.

Re: Great Refund Experience!

NickNack — Fri, 14 Aug 2020 19:57:01 GMT

@KingstonsMom wrote:
@NickNack wrote:
I returned something using QVC's label on July 31st. As of today, August 14, it is still en route to QVC. I've been tracking it on Pitney Bowes' website as well as occasionally on QVC's website. This is absolutely ridiculous. It was only going one state away.

I'm satisfied, however, because the Social Team looked at this for me and refunded my credit card.

I used QVC's label, because I wasn't sure how to prove that I had returned it without using their label. I know I could get a tracking receipt as well as take a picture of the box, but that wouldn't necessarily prove anything to QVC. Maybe I'm wrong about that.

@NickNack

All they need is the tracking # on your receipt to verify that it was received by QVC an d when.

A few times when my refund was taking too long to process, all I had to do was send the tracking # to the Social Team via email and they made the refund.

@KingstonsMom What I was really thinking about was in case you used your own label and the package was lost. QVC wouldn't have any way to tell that you actually returned it since it wasn't their label.

Re: Great Refund Experience!

KingstonsMom — Fri, 14 Aug 2020 20:08:29 GMT

@NickNack

Paying on my own gives me a tracking number and if that tracking # doesn't show it arrived at QVC, the USPS insurance comes in and reimburses you.

But in 25+ years of shopping here, that's never happened to me.

Re: Great Refund Experience!

NickNack — Fri, 14 Aug 2020 20:10:04 GMT

@KingstonsMom wrote:
@NickNack

Paying on my own gives me a tracking number and if that tracking # doesn't show it arrived at QVC, the USPS insurance comes in and reimburses you.

But in 25+ years of shopping here, that's never happened to me.

Thanks @KingstonsMom . I didn't think about the USPS insurance.

Re: Great Refund Experience!

KingstonsMom — Fri, 14 Aug 2020 20:17:28 GMT

@NickNack

Also, our USPS does NOT give you a receipt for a package using the Q's return label.

I know many, many posters say they DO get a receipt, my USPS does not.

When I asked them why, they had some excuse that didn't even make sense, but regardless, they won't do it.

They have a french door with a cart below it and you just throw your return in the cart with all the other Q return label packages.

Ummmm......no, I'll pass.

Re: Great Refund Experience!

NickNack — Fri, 14 Aug 2020 20:53:28 GMT

@KingstonsMom wrote:
@NickNack

Also, our USPS does NOT give you a receipt for a package using the Q's return label.

I know many, many posters say they DO get a receipt, my USPS does not.

When I asked them why, they had some excuse that didn't even make sense, but regardless, they won't do it.

They have a french door with a cart below it and you just throw your return in the cart with all the other Q return label packages.

Ummmm......no, I'll pass.

@KingstonsMom On this return I took a picture of the label and watched them scan it. Then I track it at PitneyBowes website. Even if USPS did give you a receipt you can't track it through them since it goes through a different shipper.

Re: Great Refund Experience!

KingstonsMom — Sat, 15 Aug 2020 13:42:50 GMT

@NickNack

When I ship through USPS the USPS IS the delivering shipper and I can track it the entire way, up to it's delivery by USPS to QVC.

Only QVC's return label is shipped through another shipper.

That's why I don't use it.

Re: Great Refund Experience!

NickNack — Sat, 15 Aug 2020 14:13:23 GMT

@KingstonsMom wrote:
@NickNack

When I ship through USPS the USPS IS the delivering shipper and I can track it the entire way, up to it's delivery by USPS to QVC.

Only QVC's return label is shipped through another shipper.

That's why I don't use it.

@KingstonsMom I understand that. I guess I didn't word my reply correctly. I meant tha QVC wouldn't have proof that that particular tracking # (since it wasn't theirs) was your return to QVC if it was lost. I know they could track it with your #, but I think they could say it wasn't a return to them. Maybe not.

I do track all of my shipments and returns to other people and understand how the tracking works.

I will send it my way next time though. It has now been 16 days since I mailed my return to QVC, and they haven't received it. As I said, the Mods refunded me. I'm just curious as to when they will receive it, so I'm continuing to track it.

Re: Great Refund Experience!

KingstonsMom — Sat, 15 Aug 2020 14:23:20 GMT

@NickNack

The USPS receipt shows the name (QVC) and address the package was sent to, as well as the tracking #.

Not being argumentative at all, everyone can send their returns however they want, I'm just saying how I get refunds within around a week......nothing more.

Re: Great Refund Experience!

NickNack — Sat, 15 Aug 2020 14:51:31 GMT

@KingstonsMom wrote:
@NickNack

The USPS receipt shows the name (QVC) and address the package was sent to, as well as the tracking #.

Not being argumentative at all, everyone can send their returns however they want, I'm just saying how I get refunds within around a week......nothing more.

@KingstonsMom I think it's amazing that you get your refunds in a week. I will definitely send it my way the next time. I just wasn't sure what would happen if it was lost. Now I understand. Thank you.

Re: Great Refund Experience!

fitfuninformed — Sat, 15 Aug 2020 16:22:56 GMT

@NickNack Not maybe, you are. The tracking number on your receipt allows you as well as QVC (or anyone else for that matter) to track and confirm delivery to the destination intended. That serves as confirmation of the return to QVC and you will be issued the refund.