topic Re: GUIDE STILL JUST “SHOPPING” in Q Talk

GUIDE STILL JUST “SHOPPING”

Shanus — Thu, 06 Aug 2020 13:21:36 GMT

Cable guide still says "shopping" for most hours during the day instead of show descriptions. Is anyone else still experiencing this?

Should I contact the "computer team"? Anyone have that email handy?

Re: GUIDE STILL JUST “SHOPPING”

jackthebear — Thu, 06 Aug 2020 13:23:33 GMT

@Shanus wrote:
Cable guide still says "shopping" for most hours during the day instead of show descriptions. Is anyone else still experiencing this?

Should I contact the "computer team"? Anyone have that email handy?

it's ok here on Fios

Re: GUIDE STILL JUST “SHOPPING”

CAcableGirl2 — Thu, 06 Aug 2020 13:27:15 GMT

Last night I was missing the guide info too. Watching QVC on Spectrum cable, so if you are watching on another provider, it sounds like QVC isn't uploading their guide information.

If others watching on Direct TV or have Comcast cable, and they have a correct description, then the issue is with my cable company.

I'll check again tonight and see if it's missing on both QVC and QVC 2 or if its working again.

Re: GUIDE STILL JUST “SHOPPING”

Pecky — Thu, 06 Aug 2020 13:27:05 GMT

@Shanus wrote:
Cable guide still says "shopping" for most hours during the day instead of show descriptions. Is anyone else still experiencing this?

Should I contact the "computer team"? Anyone have that email handy?

@Shanus Mine is saying the samething. I have Fios.

Re: GUIDE STILL JUST “SHOPPING”

Anonymous — Thu, 06 Aug 2020 13:27:45 GMT

Hi @Shanus are you looking at the QVC Program Guide? I am seeing programs listed for the main shopping channel.

Re: GUIDE STILL JUST “SHOPPING”

Shanus — Thu, 06 Aug 2020 13:30:31 GMT

@Anonymous wrote:
Hi @Shanus are you looking at the QVC Program Guide? I am seeing programs listed for the main shopping channel.

@Anonymous No, I'm looking at the guide on my TV. My cable company said QVC provides them w/ info for the guide to put in cable listings.

Re: GUIDE STILL JUST “SHOPPING”

Anonymous — Thu, 06 Aug 2020 13:34:33 GMT

@Shanus who is your cable provider? I will need that information to send this to IT.

Re: GUIDE STILL JUST “SHOPPING”

Buffalogal47 — Thu, 06 Aug 2020 13:39:15 GMT

I'm having the same issue. The cable company is: Spectrum. And it just started a couple of days ago. Before that they always listed the program info.

Re: GUIDE STILL JUST “SHOPPING”

onliner — Thu, 06 Aug 2020 13:43:38 GMT

@Anonymous wrote:
@Shanus who is your cable provider? I will need that information to send this to IT.

My cable provider is Comcast and it has said "Shopping" for several weeks in the past and for 2 weeks in future on the tv guide.

Re: GUIDE STILL JUST “SHOPPING”

Lipstickdiva — Thu, 06 Aug 2020 13:44:29 GMT

I'm having the same issue. We are on Spectrum.

It's not a big deal to me though. I kind of like being surprised. LOL

Re: GUIDE STILL JUST “SHOPPING”

Shanus — Thu, 06 Aug 2020 13:44:41 GMT

@Anonymous I have Spectrum. Thank you.

Re: GUIDE STILL JUST “SHOPPING”

Anonymous — Thu, 06 Aug 2020 13:46:49 GMT

Looks like it is Spectrum and Comcast, I will let IT know.

Re: GUIDE STILL JUST “SHOPPING”

sunshine45 — Thu, 06 Aug 2020 13:49:55 GMT

i have comcast xfinity and shows are being listed on the on screen program guide.

Re: GUIDE STILL JUST “SHOPPING”

DrKelli — Thu, 06 Aug 2020 13:53:45 GMT

@Anonymous It is also that way on Direct. No program information, just SHOPPING.

Thank you!

Re: GUIDE STILL JUST “SHOPPING”

sunshine45 — Thu, 06 Aug 2020 13:55:45 GMT

i take back what i said.....

todays shows are fine.

many of the upcoming shows for friday and saturday just say "SHOPPING."

Re: GUIDE STILL JUST “SHOPPING”

Shanus — Thu, 06 Aug 2020 16:26:45 GMT

Thanks @Anonymous . I appreciate your taking care of this for us.

Re: GUIDE STILL JUST “SHOPPING”

Miss Pepsi — Thu, 06 Aug 2020 14:07:09 GMT

Direct TV does the same thing. Just says shopping.

Re: GUIDE STILL JUST “SHOPPING”

RespectLife — Thu, 06 Aug 2020 14:13:56 GMT

Why can't you just look at the program guide on the website? Most of us are here at some point anyways.

Re: GUIDE STILL JUST “SHOPPING”

Pecky — Thu, 06 Aug 2020 14:22:30 GMT

@Anonymous wrote:
Looks like it is Spectrum and Comcast, I will let IT know.
@Anonymous It is also Fios as I have been having this issue also.

Re: GUIDE STILL JUST “SHOPPING”

QPrincess — Thu, 06 Aug 2020 14:35:16 GMT

@Anonymous wrote:
Looks like it is Spectrum and Comcast, I will let IT know.

Alice, thank you very much for looking into this. I have been posting about this over the last two months. Once, I even said - moderators, I know you read the boards so please let someone know about this.

Others say - just look at the Q online Guide. That is not how I decide what to record. I record ALL QVC SHOWS and no longer watch anything live. For two months now, every single channel on the COMCAST guide has been up to date for two upcoming weeks, except for QVC.

I always look over the upcoming two weeks on the Comcast Guide, and record all shows that interest me. That way, I am even covered to be able to watch a show later, even if I was not home or out of town when it appeared live.

I don't understand why, with several comments being posted by myself and others, this hasn't been fixed.

As I posted a day or two ago, it appears that the last two days over the two week online guide on Comcast, is correct. For much ot the other shows it simply says Shopping.

I greatly appreciate someone finally doing something about this. BTW, it has happened in the past also.