topic Re: FORCED EASY PAYS IN ORDER TO MAKE PURCHASE in Q Talk

FORCED EASY PAYS IN ORDER TO MAKE PURCHASE

AreYouSure — Fri, 24 Jul 2020 01:28:41 GMT

In the last few weeks, QVC has started a new practice of forcing some purchases on Easy Pay. The default is always Easy Pays but from experience I always change it to Pay Total.

Recently, on some purchases, in order to complete the transaction, I had to proceed with the Easy Pays, then immediately after Place Order, I would go in and edit it to one payment. That creates a headache with receiving the first email with the FORCED EASY PAY, then a follow up CHANGE email which is totally unclear as to what has taken place. The only thing that makes sense in the email is the word CHANGE.

Right now, I have a list of purchases made and am watching my bank account to make sure the Easy Pay disappears.

Right now, there is a first Easy Pay PLUS the same order TOTAL pending on my card with a purchase made several days ago. I have made a list I need to go through and make sure I have not paid more than I should have on any purchase.

Have any of you encountered the same problem?

If I cannot make my purchases on QVC in one payment, I'll stop buying. Is it legal to force a person to make purchases in installments against their wishes? Since when did the law change to force purchases to be made carrying debt against the wishes of the buyer?

Right now, I have 3 things in the cart I want to buy, just under $200, not on sale-new items (which shouldn't have anything to do with it) and I am not proceeding until this gets straightened out.

Thanks a lot for any input on this subject from fellow Q fiends.

Re: FORCED EASY PAYS IN ORDER TO MAKE PURCHASE

Pearlee — Fri, 24 Jul 2020 01:32:47 GMT

See the thread down this page called No Easy Pays Please!!! Started by poster indoor kitty. It is about this same issue.

Re: FORCED EASY PAYS IN ORDER TO MAKE PURCHASE

DREAMON — Fri, 24 Jul 2020 01:34:36 GMT

I always take the purchase off of Easy Pay and have never had a problem. I just did it tonight.

I would call CS.

Re: FORCED EASY PAYS IN ORDER TO MAKE PURCHASE

Anonymous032819 — Fri, 24 Jul 2020 01:35:16 GMT

Just yesterday I bought several items from QVC.

I got to the page where you submit the order, and yes, each item had defaulted to the Easy-Pay option, but I knew that it was going to do that, so I wasn't surprised.

Next to each item was a drop-down box, where I could change it to "Single Payment" , which is what I did.

So, it is possible to go from Easy-Pay to Single Payment before hitting "Submit".

Re: FORCED EASY PAYS IN ORDER TO MAKE PURCHASE

chprsp — Fri, 24 Jul 2020 01:36:31 GMT

I usually order from my Kindle. I ran into this last week. I found after scrolling down past the payment choices (credit card, QVC card, etc.) there was a small block that said something like easy pay and then edit beside it. By clicking on that I was able to change to one payment instead of easy pay. Hth.

It's irritating and time consuming and I plan to limit my future purchases.

Re: FORCED EASY PAYS IN ORDER TO MAKE PURCHASE

AreYouSure — Fri, 24 Jul 2020 02:08:49 GMT

Thanks for your reply. On some items, it allows me to change it to pay total amount but other times, it will not allow me to make the purchase unless I accept the Easy Pay. I either use my personal bank card -Visa or Discover Card. I once racked up a lot of purchases on Easy Pay when I first got the QCard, not understanding anything and was appalled when I realized how much I owed all together. I paid it all off and will never use the QCard again. Thanks again.

Right now, I have 3 new items in my cart and it will not let me make the purchase in one payment with my Visa.

The last time I tried to get Customer Service on the phone since the virus, I couldn't talk to anybody.

Just now, i waited over 70 in the Chat queue, only to get to 0, then it changed to 1, then, I saw "BRITTANY" typing, but nothing was ever sent to me. Then, she closed out the chat. Maybe the subject I had addressed or the hour - right at 10 pm EST she was done, or the chat was done, but...

I have spent thousands of dollars, a lot of thousands on QVC. If I can't buy on the card I want in one payment, I'm finished with them.

Re: FORCED EASY PAYS IN ORDER TO MAKE PURCHASE

Anonymous032819 — Fri, 24 Jul 2020 02:18:24 GMT

But you can use your Visa when you are in the check-in process, to switch from Easy-Pay to Single Payment.

I used my Visa card yesterday when I made my purchases, and I switched from Easy-Pay to Single Payment.

It was not a problem.

My Visa card was accepted for the Single Payment switch.

Re: FORCED EASY PAYS IN ORDER TO MAKE PURCHASE

loriqvc — Fri, 24 Jul 2020 02:25:32 GMT

@AreYouSure - When you say "it will not let me make the purchase in one payment," what exactly do you mean? Please provide details of what you try to do and what you see so we can attempt to assist you.

Re: FORCED EASY PAYS IN ORDER TO MAKE PURCHASE

AreYouSure — Fri, 24 Jul 2020 02:31:51 GMT

On many purchases now, that does not work for me. I buy nonstop on QVC. I use either my Visa or Discover Card. Right now, I have 3 items in the cart and it will not allow me to purchase unless I accept the Easy Pay. When I edit the 3 Easy Pays to Total, a window comes up (photo enclosed) I have been forced to make numerous purchases on Easy Pay and then go in immediately after and change but then it creates a nightmare in my bank to see what has been charged for the purchase.

Re: FORCED EASY PAYS IN ORDER TO MAKE PURCHASE

Kachina624 — Fri, 24 Jul 2020 02:32:46 GMT

@AreYouSure There is a drop down box toward the bottom of the page for selecting "no easy pay". When there are changes to a format, it pays to explore a bit.

Re: FORCED EASY PAYS IN ORDER TO MAKE PURCHASE

Memebell — Fri, 24 Jul 2020 02:35:28 GMT

If you have multiple items in your cart, it may be that you have to edit each item to say one payment I am pretty sure you would not be able to purchase on one payment unless you have marked each one as one payment.

Re: FORCED EASY PAYS IN ORDER TO MAKE PURCHASE

loriqvc — Fri, 24 Jul 2020 02:37:47 GMT

@AreYouSure - I'm glad you shared that detail. It looks like what you're doing each time is editing your payment method rather than your billing options. Instead of clicking that "Edit" button, what you want to do is keep scrolling down until you see a dropdown menu titled "Billing Options." It is likely that an Easy Pay option will be displayed, but when you click that menu, you'll see all the options available for your purchase and can select what you prefer with just one click. Good luck!

Re: FORCED EASY PAYS IN ORDER TO MAKE PURCHASE

Anonymous032819 — Fri, 24 Jul 2020 02:38:08 GMT

@AreYouSure wrote:
On many purchases now, that does not work for me. I buy nonstop on QVC. I use either my Visa or Discover Card. Right now, I have 3 items in the cart and it will not allow me to purchase unless I accept the Easy Pay. When I edit the 3 Easy Pays to Total, a window comes up (photo enclosed) I have been forced to make numerous purchases on Easy Pay and then go in immediately after and change but then it creates a nightmare in my bank to see what has been charged for the purchase.

It's just letting you know that if you switch to Single Payment, that your will be losing the Easy-Pays.

Just click "Continue", and you'll be able to put your purchase on your Visa card.

It's there way of saying "Are you sure that you want to do this?" , that's all.

Re: FORCED EASY PAYS IN ORDER TO MAKE PURCHASE

KristinLS — Fri, 24 Jul 2020 02:40:59 GMT

This has happened to me several times, too! OP is not uninformed or crazy. We both know how to make the change. The problem is you get a pop up that says you have to use a credit card for the single payment, which of course we are doing. Or sometimes, it looks like it is letting you make the change, but after you hit submit, the choice in the box goes right back to easy pay.

It doesn't happen every time, so it may be a glitch, but it is definitely happening!

Re: FORCED EASY PAYS IN ORDER TO MAKE PURCHASE

AreYouSure — Fri, 24 Jul 2020 02:41:09 GMT

I put the item(s) in my cart. I select "checkout", then it is naturally always defaulted to my QCard. I immediately change the card to either my Visa or my Discover Card. On quite a few purchases lated, this notice comes up. (photo below). I continue and it goes back to the 3 Easy Pays. On quite a few purchases lately (not all, but more than 5), it will not let me complete the purchase with the change in dropdown. I buy nonstop on QVC and other sites so I'm very aware of how all of it works, what can be done and not done.

I did a chat (waited in the queue -70 something tonight and got down to 0, then it went to 1, I finally saw "Brittany" typing, but she never sent anything to me. I waited. I had already typed all this problem above. Then, she closed the chat!!! I saved the transcript, but it says "are you there". I was always here, waiting, watching.

So, here is the notice that comes up when I make the change.

What I have done numerous times is place the order with the Easy Pays in order to make my purchase, then go in immediately and edit it to one payment. I then get two emails. One with the FORCED EASY PAYS, followed by a nonsensical email that says something about CHANGE, but there is no clarity there.

Right now, I watching the last purchase like that and the total price and the first Easy Pay is still sitting there.

Once I tried to call Customer Service and nobody was answering.

Re: FORCED EASY PAYS IN ORDER TO MAKE PURCHASE

AreYouSure — Fri, 24 Jul 2020 02:44:22 GMT

I know QVC.com and many other sites like the back of my hand. Exploring is hardly my issue. Please read my complete explanations to several other people with photo of exactly what happens to me.

I know very very well what I am doing, how to do it, and what is happening. It wants me to leave that defaulted QCard there.

Re: FORCED EASY PAYS IN ORDER TO MAKE PURCHASE

AreYouSure — Fri, 24 Jul 2020 02:46:04 GMT

Please read my detailed account to some other posters. I know exactly what I am doing. Very savvy shopper and internet user.

Re: FORCED EASY PAYS IN ORDER TO MAKE PURCHASE

Anonymous032819 — Fri, 24 Jul 2020 02:48:18 GMT

That screen is just letting you know that by switching to another card, that isn't the Q card, that you'll be losing out on the Easy-Pays, that's all.

I had the same screen come up on MY purchase yesterday, when I switched from the Q card, to my Visa card, and I was able to put my grand total of multiple items, in to my Visa card.

Re: FORCED EASY PAYS IN ORDER TO MAKE PURCHASE

Memebell — Fri, 24 Jul 2020 02:50:50 GMT

Try going back to your main page, then go back into your cart and select the credit card you wish to use first, let it accept it and then change number of easy pays.

Re: FORCED EASY PAYS IN ORDER TO MAKE PURCHASE

KristinLS — Fri, 24 Jul 2020 02:52:19 GMT

@AreYouSure You're not crazy, this has happened to me several times! Had to edit after the order, just like you did 🤷‍♀️ I know exactly what to change during the ordering process, but it is NOT taking.