topic Re: Videos not working? in Q Talk

Videos not working?

just wonder — Tue, 21 Jul 2020 19:18:03 GMT

I don't know if it is system wide, but I have tried numerous times to watch one particular video on a LG top that was shown last evening to try to decide on color and size, and it never gets going, just churns and churns with initial still shot. Anyone else having video problems?

Re: Videos not working?

puprescuer — Tue, 21 Jul 2020 19:37:21 GMT

I am having the same issue. About 5 seconds of the video plays and then it just keeps buffering. Very annoying but will save me money.

Re: Videos not working?

Houstonoilers — Tue, 21 Jul 2020 19:44:53 GMT

I emailed QVC about this yesterday as I wanted to watch a video on the TSV from Kim Gravell - they deleted my post!

Re: Videos not working?

stellabystarlight — Tue, 21 Jul 2020 19:45:02 GMT

I am also having ther same issue. Video plays for about 5 seconds, then suddently stops, and I see 3 vertical red bars. I cannot watch any of the product videos.

Re: Videos not working?

barkbub — Tue, 21 Jul 2020 20:55:03 GMT

I have also been having the same problem for the last two days. Video plays for 5 seconds then stops and the lines come on!

Re: Videos not working?

BirkiLady — Tue, 21 Jul 2020 21:54:17 GMT

I have also tried to watch some of the items from Denim & Co., but can't get past the first five seconds.
So, I tried SK's show from last night and she was selling a wax . . . that first five seconds looked like the programming could have been an exotic sell. But, I'll never know due to the video not working!

Re: Videos not working?

JoePE — Tue, 21 Jul 2020 21:59:16 GMT

Same issue. . . .very frustrating. Obviously all of your messages here have done nothing to solve the problem. Is there anybody home out there in West Chester? QVC is simply falling apart!

Re: Videos not working?

BunSnoop — Tue, 21 Jul 2020 23:36:54 GMT

I'm not too good with anything technical, so I just assumed it was me. But I guess not, I'm having the same problem too!

Re: Videos not working?

agda — Wed, 22 Jul 2020 00:25:29 GMT

Same here in central Minnesota....grrrr

Re: Videos not working?

guuuus — Wed, 22 Jul 2020 18:00:19 GMT

It's doing that on the updated Edge browser. Just change to another browser to see what works. It works for me on Firefox.

Re: Videos not working?

tampalady — Fri, 24 Jul 2020 14:02:35 GMT

Videos still not working. I do not buy if I can not review first, thid is saving me money

Re: Videos not working?

Reever — Fri, 24 Jul 2020 14:11:52 GMT

@tampalady wrote:
Videos still not working. I do not buy if I can not review first, thid is saving me money

Ive placed numerous calls to Customer Service. This is absurd. Apparently they only work on Ipads... which many seniors do not own !!!!

Re: Videos not working?

stevieb — Fri, 24 Jul 2020 15:00:53 GMT

I haven't even bothered to try them again today. There are now two threads about this, one of them over in Customer Care where a shout out to moderators to alert IT has gone unanswered. Maybe nobody's at home... I just started another thread over in Customer Care to try to get somebody's attention...

Re: Videos not working?

NickNack — Fri, 24 Jul 2020 16:24:24 GMT

Videos are working for me and have been all week. I'm using Safari on a MacBook Air. I'm sorry that others are having problems.

Re: Videos not working?

barkbub — Fri, 24 Jul 2020 18:41:26 GMT

Thank you for the advice! I switched to Firefox and videos are working again!!