topic Re: Reviews,Why? in Q Talk

Reviews,Why?

SuhseK — Mon, 20 Jul 2020 18:03:09 GMT

This isn't a complaint, really, more along the lines, of a head scratching observation.

In the last couple of months, I've had the experience of reading reviews, on an item, and finding a number of low reviews, because of shipping issues! One review actually stated the item was great, but, it was being returned "on principle", because, it went over, the EDD🤔I find that ridiculous, but, more importantly, it's deceptive to low rate an item, due to shipping. The way to complain about shipping, is NOT, through product reviews.

Recently, I've also read a number, of reviews, that are, IMO, useless, it's like the reviewer bought the item, sight unseen, and read nothing about it. An example, a review of a shoe, where the reviewer stated, she was returning because, there was a contrast, between the sole of the shoe,and the fabric, huh?? Even if the presentation wasn't watched, this wasn't noticed, in pictures?

I don't understand, why these reviews would be posted? Now, especially, if I see lower ratings, I find myself really going thru and reading them, a lot more than I did, because,it seems, so many are getting posted, that are of no help!

Re: Reviews,Why?

Kachina624 — Mon, 20 Jul 2020 18:27:56 GMT

@SuhseK You are absolutely spot on. I've spent a lot of time trying to write conscientious reviews but am less and less interested in doing so due to all the ****** on the review pages. They have someone who is supposed to screen them but either he/she has been given bad instructions or is not doing the job correctly. Customer service issues should never be mentioned.

Re: Reviews,Why?

Love my grandkids — Mon, 20 Jul 2020 18:44:45 GMT

@Kachina624 @SuhseK ITA with both of you. I wonder if the reviewers of the reviews, ha ha, have all been fired.

Re: Reviews,Why?

lil spot — Mon, 20 Jul 2020 18:45:03 GMT

Maybe the review reader person was fired too!

Re: Reviews,Why?

MomCat — Mon, 20 Jul 2020 18:50:56 GMT

There have always been these kind of posts, but maybe it's more common now. I don't understand why someone would think that was being helpful to other customers who were considering that product. Some people are willing to vent their bad day, no matter how they have to do it. Ridiculous!

Re: Reviews,Why?

Love my grandkids — Mon, 20 Jul 2020 20:15:55 GMT

@MomCat For all you know these posts just MIGHT be helpful to someone. It's not for you to say. And we are free to post comments, just as you are.

EDITED: @MomCat I apologize for this post. It's been pointed out that I likely misunderstood your post and that's right.

Re: Reviews,Why?

Pook — Mon, 20 Jul 2020 18:58:50 GMT

I've posted this before - there should be a form come up when posting reviews with specific topics to rate the product on. The reviews I hate are the ones that say can't wait to get it!! There also should be a way to go in to amend or add on to a review. I usually wait a few weeks because I found that something I thought not good turns out to be great after wearing or using it more and the other way around.

Re: Reviews,Why?

SandySparkles — Mon, 20 Jul 2020 19:07:30 GMT

I've actually seen reviews, especially on HSN, where the reviewer will state something to the effect of, "I haven't received it, so I can't review it." Those leave me scratching my head.😕

I leave very detailed reviews that leave the customer understanding everything needed to make an informed decision.😊

~~~All we need is LOVE💖

Re: Reviews,Why?

RespectLife — Mon, 20 Jul 2020 19:22:17 GMT

@Love my grandkids wrote:
@MomCat For all you know these posts just MIGHT be helpful to someone. It's not for you to say. And we are free to post comments, just as you are.

@Love my grandkids

I believe you totally misunderstoond @MomCat .She said:

"I don't understand why someone would think that was being helpful to other customers who were considering that product."

She is agreeing w/ the OP that those kinds of reviews are not helpful to those wanting to purchase the item.

I believe when she stated these 'posts' she meant these 'reviews'.

I think you scolding her unnecessarily.

Re: Reviews,Why?

Love my grandkids — Mon, 20 Jul 2020 20:14:34 GMT

@RespectLife You are right and I will apologize to her.

@MomCat I'm sorry for the scolding. I misunderstood what you meant.

Re: Reviews,Why?

SuhseK — Mon, 20 Jul 2020 21:59:10 GMT

The only reviews that I've ever found helpful, are the ones that address specific issues:

This blush is fabulous-tells me only one persons opinion

This blush is fabulous. It glides on, the color is saturated, but subtle enough it can be worn as just a natural hint of color, or layered, the color lasts all day, but, is easily removed, when you're ready. I have super sensitive skin, this product, has never irritated me in any way.
Very helpful review.

Anyone who would buy this blush, is a stupid fool! It would take you a month to receive this rip,off, over priced junk!
I buy my blush, at the Dollar Store, works fine, and I always look hot!
Why would this review be posted?

Re: Reviews,Why?

Foxxee — Tue, 21 Jul 2020 01:30:59 GMT

I wonder if for some the entire shopping experience...from the time the order was placed to after the box is opened and item examined, including contact with Customer Service, should be included in the review.

For example...Millennials are big on "experiences"...everything involved in buying something in a store or online from start to finish; which includes length of processing, shipping, and returns. Those "experiences" may determine whether they will shop with a first time retailer again.

Others may think a review only involves the item that was purchased.

I pass over reviews that are not helpful to me, but beginning to think the entire "shopping experience" is the way to go. All of us want smooth shopping transactions. We're not sent surveys like other retailers..."How are we doing?"

At the bottom of this page is "Feedback", but how many people know it's there or think it's the place to leave a review of QVC's performance?

Re: Reviews,Why?

SuhseK — Tue, 21 Jul 2020 04:29:03 GMT

@Foxxee wrote:
I wonder if for some the entire shopping experience...from the time the order was placed to after the box is opened and item examined, including contact with Customer Service, should be included in the review.

For example...Millennials are big on "experiences"...everything involved in buying something in a store or online from start to finish; which includes length of processing, shipping, and returns. Those "experiences" may determine whether they will shop with a first time retailer again.

Others may think a review only involves the item that was purchased.

I pass over reviews that are not helpful to me, but beginning to think the entire "shopping experience" is the way to go. All of us want smooth shopping transactions. We're not sent surveys like other retailers..."How are we doing?"

At the bottom of this page is "Feedback", but how many people know it's there or think it's the place to leave a review of QVC's performance?

-----

I get what you're saying, but, if I'm looking for a product review, that's all I want.

The only shopping experience I'm going to judge by, is mine, because, frankly, I have no way of knowing, all the factors, that might have impacted someone else's experience.

Re: Reviews,Why?

UKgirlinNY — Thu, 13 Aug 2020 16:35:02 GMT

I totally agree. I was looking at the reviews of the latest Vionic TSV and on the day there were already 4 negative reviews about sizing issues and heel height from people who had not purchased the boots.

I understand that people have opinions, but in my opinion, people should have purchased the product in order to review it. Now they may have purchased at another store, but they should have actual experience with the exact product.

Like another poster has said, I now carefully read all the negative reviews to see if they are pertinent. It just seems not good form to me to start bashing a product that a supplier has worked hard to produce without knowledge.

If a customer has issues with size ranges or other details, then perhaps the best route is to write to customer support to ensure that their ideas are noted for future offerings?