topic Re: returns not being processed in Q Talk

returns not being processed

westiemama — Mon, 20 Jul 2020 14:29:45 GMT

I am getting very worried. I have made returns over a month ago, one that contained an exchange, and nothing shows on my order status for credit. I did a chat with a qvc rep and she wrote down four of my return item numbers and I got an email saying the returns processed, but this was five days ago, and no credits. She said she could not help me with more item numbers because she is talking to multiple customers at a time. I am afraid I will never get credit. What are other people's experiences? I read about the woman with three pairs of shoes but did not see others. I also saw the dismissal of four hosts and I think that speaks badly of qvc. They don't seem to realize that other big seller hosts are not enjoyed by many of us. Anyway, any input appreciated.

Kathleen Alice

Re: returns not being processed

Junebug54 — Mon, 20 Jul 2020 14:35:55 GMT

Kathleen I had the exact same thing happen to me. I returned two tops well over a month ago which still haven't been processed. I ordered more over the past few months than I have for a long time. Sorry to say I won't be ordering again.

Re: returns not being processed

frenchie — Mon, 20 Jul 2020 14:52:24 GMT

Same with me. I was told my item was received but not processed. I wanted an exchange but my size is sold out now. Four weeks is a long time.

Re: returns not being processed

DJs mom — Mon, 20 Jul 2020 15:04:15 GMT

@westiemama send an email to social.team@qvc.com

Re: returns not being processed

Lucylu12 — Mon, 20 Jul 2020 15:34:45 GMT

@westiemama wrote:
I am getting very worried. I have made returns over a month ago, one that contained an exchange, and nothing shows on my order status for credit. I did a chat with a qvc rep and she wrote down four of my return item numbers and I got an email saying the returns processed, but this was five days ago, and no credits. She said she could not help me with more item numbers because she is talking to multiple customers at a time. I am afraid I will never get credit. What are other people's experiences? I read about the woman with three pairs of shoes but did not see others. I also saw the dismissal of four hosts and I think that speaks badly of qvc. They don't seem to realize that other big seller hosts are not enjoyed by many of us. Anyway, any input appreciated.

Kathleen Alice

Contact the Qvcsocialteam@qvc.com provide all the information they are quick to respond and excellent at resolving issues. They are truly the best. I am alway beyond satisfied at how effiecient they are.

Re: returns not being processed

222333 — Mon, 20 Jul 2020 15:37:57 GMT

I am in the same boat as all of you. Please don't tell me to email social team - been there done that-phone doesn't work either. Post don't work for me either this has been going on since the last kim gravel tsv. I used my gift cards I got for mother's day a 500 gift card that was pretty much used up a month ago on Qvc and I have nothing to show. I use to think it was because of covid- not anymore I have ordered from many sites that offer free ship free returns the longest I have waited on an order was 4 days. If I return somthing my account is credited within a week. I wish I would have known how bad or sloppy QVC is getting I take NOTICE NOW.

Re: returns not being processed

proudlyfromNJ — Mon, 20 Jul 2020 15:52:55 GMT

@222333 wrote:
I am in the same boat as all of you. Please don't tell me to email social team - been there done that-phone doesn't work either. Post don't work for me either this has been going on since the last kim gravel tsv. I used my gift cards I got for mother's day a 500 gift card that was pretty much used up a month ago on Qvc and I have nothing to show. I use to think it was because of covid- not anymore I have ordered from many sites that offer free ship free returns the longest I have waited on an order was 4 days. If I return somthing my account is credited within a week. I wish I would have known how bad or sloppy QVC is getting I take NOTICE NOW.

@222333 So what did the social team say when you emailed them?

Re: returns not being processed

Shanus — Mon, 20 Jul 2020 16:07:00 GMT

It still boggles the mind that with staff out w/ Covid or just limited, shipping issues slowed down at the other end, all other sites are managing to get orders out in a timely manner, process returns and have someone pick up the phone in CS.

Businesses, in general, can't afford to lose customers now.

Re: returns not being processed

Trinity11 — Mon, 20 Jul 2020 16:41:11 GMT

I consider QVC as a final sale network. It is nearly impossible to receive refunds in a timely fashion. My husband had an incident where a refund was promptly issued but never posted to our credit card. Numerous requests to the social team but they could not reissue it and it took weeks for Finance to resolve it. Simply not worth the headaches so Final Sale for everything purchased makes shopping here less tempting...

Re: returns not being processed

Shanus — Mon, 20 Jul 2020 16:46:16 GMT

When an item is purchased on easy pay, their added shipping, and returned with their approx. $6.95 label (they claim it assures they issue faster credits), sometimes my credit would be as little as $2.00. It's a racket!

Re: returns not being processed

Cheryl305 — Mon, 20 Jul 2020 16:50:37 GMT

I had the same thing. I returned an item and did not see anything on my order status. I called up and they weren't going to do anything if I hadn't called.

Re: returns not being processed

DottieD — Mon, 20 Jul 2020 17:36:38 GMT

At what point does one get the Better Business Bureau involved? These delays are unacceptable.

Re: returns not being processed

OutOfTheBlue — Tue, 21 Jul 2020 01:59:36 GMT

I got fed up after waiting 6 weeks. The returns were sitting there for 2 weeks not being credited. I called my credit card company and filed a Merchant Complaint with the Dispute Department. Within 24 hours...my credits appeared. You gotta hit them in the pocket book to get their attention. Companies do not like getting complaints from the credit card companies.

Re: returns not being processed

OutOfTheBlue — Tue, 21 Jul 2020 02:02:13 GMT

Furthermore, I have stopped all purchases from QVC. I get packages from Amazon, HSN, best Buy, J Jill, and many other companies within 1 week. Returns are processed within 2 weeks...maximum.

It's no longer a Virus excuse...it's bad management.

Re: returns not being processed

Junebug54 — Tue, 21 Jul 2020 22:16:12 GMT

Update on my previous post. I did email qvc an had my refund credited within two hours. Thank you to the person who suggested that. I understand slow deliveries (happening with a lot of companies) but do not understand not giving our credit when the product has been returned. That alone will stop me from ordering. Not right to hang on to our money for weeks.

Re: returns not being processed

westiemama — Wed, 22 Jul 2020 15:47:49 GMT

Was your card a Q card? I wonder if I could call the issuing bank for the Q card. I have gotten no credits and now one set is 6 weeks old. I found one customer who said you can photocopy your return form before you mail the return and then use that to prove you sent it back but I have never photocopied those forms. I will keep trying to talk to customer service but they are not helpful.

Kathy

Re: returns not being processed

embgm — Wed, 22 Jul 2020 19:30:27 GMT

I have had great luck with the Live Chat. I put on a TV show I want to watch and wait for the queue to get to me. Last night I was number 77 and it took about a half hour to get to me. Another time my number was also in the 70's and it took about an hour. I received a refund last night for something I mailed back on June 13th. The package was tracked as being picked up from my PO on June 15th never to be seen again.