topic Re: How do I get a refund for item not delivered? in Q Talk

How do I get a refund for item not delivered?

lil punkit — Mon, 13 Jul 2020 20:46:09 GMT

So now that it’s happened to me - I understand the frustration! Item was shipped two weeks ago- the last tracking information shows it was avenger nj. No one answers at Customer service, no one responds on an online chat. There is literally no way to ask for a refund for an item that is clearly not going to be delivered! Any ideas for redress? Thanks!

Re: How do I get a refund for item not delivered?

lil punkit — Mon, 13 Jul 2020 20:46:34 GMT

Re: How do I get a refund for item not delivered?

plc123 — Mon, 13 Jul 2020 20:49:27 GMT

Try and e-mail the moderators. qvcsocialteam@qvc.com. They are very helpful and will get back to you very quickly

Re: How do I get a refund for item not delivered?

Kachina624 — Mon, 13 Jul 2020 20:56:37 GMT

Your item is not necessarily lost. I just got one today that was way overdue. USPS and UPS are both a big mess and way behind in package delivery with many pkgs being misdirected but eventually found.

Re: How do I get a refund for item not delivered?

NickNack — Mon, 13 Jul 2020 21:26:58 GMT

@lil punkit Your order will probably still arrive. QVC ships with Mail Innovations, which is the cheapest and slowest delivery available. It's much slower than just using regular USPS, UPS or FedEx.

Re: How do I get a refund for item not delivered?

Silverfox1 — Mon, 13 Jul 2020 21:29:22 GMT

I had the same problem. My items were over 45 days "late" and they wanted me to pay for them. I didn't know QVC has a policy that if you don't contact them within the 45 days you have to pay for the order no matter what. I sent an email to the qvcsocialteam and got a refund on all three orders within a day. Regardless if you want the items or not I would contact them.

Re: How do I get a refund for item not delivered?

lil punkit — Mon, 13 Jul 2020 23:00:00 GMT

Thanks everyone, for the assist!

Re: How do I get a refund for item not delivered?

embgm — Mon, 13 Jul 2020 23:45:28 GMT

@lil punkit wrote:
So now that it’s happened to me - I understand the frustration! Item was shipped two weeks ago- the last tracking information shows it was avenger nj. No one answers at Customer service, no one responds on an online chat. There is literally no way to ask for a refund for an item that is clearly not going to be delivered! Any ideas for redress? Thanks!

I did this very thing last night for an order dated in May. I put on a tv show, went to live chat ,typed in my info. I was queue 56. And I waited till I was number 1. It took an hour but I got my credit. I don't know if there is a specific period of time that you have to wait for delivery. Em

Re: How do I get a refund for item not delivered?

Cats3000 — Tue, 14 Jul 2020 10:19:31 GMT

@lil punkit If you paid by credit card, dispute the charge to your credit card issuer. They'll charge the amout back to the seller. Don't pay for the item. If you paid by debit card, you'll have to work with your bank to get the funds restored; not an easy task.

Re: How do I get a refund for item not delivered?

Boehm Collector — Tue, 14 Jul 2020 12:54:20 GMT

@lil punkit send an email to QVCSocialTeam@qvc.com

Re: How do I get a refund for item not delivered?

depglass — Tue, 14 Jul 2020 13:55:39 GMT

I have merely mentioned problems on the Customer Care forum and they stepped in and helped me out. Give them the date of the order and the name of the item and they will find it. Don't give tracking number or any other personal info. I have one Belle top overdue right now but I'm holding off in case it shows up. I worked at the post office years ago and I have visions of those envelopes jammed up on the floor under the conveyer belts. This item no longer is available and I'm really hoping it shows up.

Re: How do I get a refund for item not delivered? - UPDATE

lil punkit — Tue, 14 Jul 2020 18:51:20 GMT

Thanks to all for the advice to reach out to the Social Team.

They were immediately responsive in issuing a refund since the item can't be traced to any known location.

Your advice was very helpful. I feel bad that QVC has such a good social team to help on the backend - when it surely would be nice to have deliveries going as well on the front end!

Re: How do I get a refund for item not delivered?

Wobin — Thu, 16 Jul 2020 23:44:59 GMT

I had the same problem. After calling and getting no answer from Customer Service I contacted QVC through Facebook messenger. The item was promptly reordered and delivered.

Re: How do I get a refund for item not delivered?

Tonynflo — Fri, 08 Dec 2023 17:55:44 GMT

Can someone tell me where on QVC website mentions you need to ask for your money back if QVC makes a label but never sends out the product.

Re: How do I get a refund for item not delivered?

elated — Sat, 09 Dec 2023 03:42:34 GMT

@Tonynflo wrote:
Can someone tell me where on QVC website mentions you need to ask for your money back if QVC makes a label but never sends out the product.

Send an email to QVCsocialteam@qvc.com..They will help you.