topic Re: Returns in Q Talk

Returns

zits — Tue, 14 Jul 2020 02:01:02 GMT

I am not sure what is going on above and beyond COVID but I have returned several items using your label ( some over a month ago) and they still have not been processed. I have tried using the CHAT but end up being 72 in the "q", I have tried calling and again, several callers ahead of me and I have tried emailing without response. I am hearing that QVC is not / or can't respond to emails at this time? All of this going on and I am paying for these items. One if the items I immediately tried to cancel but it would not let me. So this is all starting to leave a bad taste. How is this

going to get resolved in a timely manner? This is very frustrating because the order goes to " in process" very quickly and you can't cancel, it takes weeks to receive and months to return. Shipping is costly, service is not there unless you are placing an order. I have to rely on the return being credited correctly because who can I contact to get this corrected? am seriously rethinking shopping on the Q moving forward. Your hosts are saying your shipping and returns is almost back to normal and you are back to 30 day returns from 90. Maybe others are having better luck but I am not.

Re: Returns

BarbiHollywood — Tue, 14 Jul 2020 02:08:12 GMT

Email QVCSocialTeam@qvc.com.

I, too, was waiting and waiting for three exchanges to be processed. Nothing showed on my Order Status. About ten minutes ago, I saw that someone suggested contacting that address above, and I got a reply in a snap. Unfortunately, two of my three returns are no longer available. I'm sure someone will reply ASAP. Good luck.

Re: Returns

zits — Tue, 14 Jul 2020 02:20:08 GMT

Thank you..

Re: Returns

rms1954 — Tue, 14 Jul 2020 02:35:08 GMT

Not just QVC. I've had a package from HSN sitting at the PO since 7/7. Did a live chat and they explained many issues and are asking to allow an extra 20 days. Another return I made to Under Armour they received but it's been 30 days now. While they verify they have the package, I still have to wait for my refund as it has not been processed. I asked why they could not issue me my refund if they know they have the item, they said until the package is opened they have no idea what's in it so therefore they will issue a refund once that item gets processed.

Re: Returns

Msmajell — Tue, 14 Jul 2020 10:22:49 GMT

I am totally frustrated with a lack of response for my prompt returns. At least one return has not shown a credit when it was sent back over a month ago. The next Q card statement will close in a week, and I'll be billed for additional charges. Since I pay my monthly bill in full, I'll be charged interest if I withhold payment due on the returned goods. I think the only sensible action by me is to stop watching QVC, stop purchasing new items and spend my time managing my account to indure proper credits have been made. Maybe QVC TV networks should go on "pause" until they can satisfactorily service their customers.

Re: Returns

jackthebear — Tue, 14 Jul 2020 12:12:07 GMT

@rms1954 wrote:
Not just QVC. I've had a package from HSN sitting at the PO since 7/7. Did a live chat and they explained many issues and are asking to allow an extra 20 days. Another return I made to Under Armour they received but it's been 30 days now. While they verify they have the package, I still have to wait for my refund as it has not been processed. I asked why they could not issue me my refund if they know they have the item, they said until the package is opened they have no idea what's in it so therefore they will issue a refund once that item gets processed.

no bardcode on the package with that info???

shoddy

Re: Returns

Pecky — Tue, 14 Jul 2020 13:17:03 GMT

I had a return to ShopHQ and it took just over 30 days. I have another one that is taking forever.

Re: Returns

BarbiHollywood — Tue, 14 Jul 2020 16:12:46 GMT

I'm going to take a break from ordering from QVC until they AT THE VERY LEAST fix whatever the problem is that stops them from updating their customers in the My Account and Order Status tabs. My experience is that I sent back 3 different items for exchange only to find out that the items are not available. Big disappointment but life will go on. Another item that I ordered about two weeks ago showed yesterday as expected delivery. It didn't arrive so I figured I'd check. Got a notice THIS MORNING that it will be delivered on the 20th. Verrrrry frustrating when you're watching, buying, and waiting and waiting and waiting while they keep on peddling and telling you, "when it's gone, it's gone."

Re: Returns

culebra — Tue, 14 Jul 2020 21:15:44 GMT

I refuse to use their return mailing label. I send USPS Priority when I do a "return". It costs me about a $1 more but my products get to QVC faster. I also get a tracking number. The post office I learned does not send QVC label returns out immediately. Also there is no tracking number. Fortunately I do not do too many returns.

Re: Returns

culebra — Tue, 14 Jul 2020 21:17:33 GMT

I do not understand why QVC eliminated email inquiries. I hate calling them about problems. I used to get efficient fast answers with email inquiries about orders.

Re: Returns

loriqvc — Tue, 14 Jul 2020 23:00:21 GMT

@culebra - As recommended earlier in this thread, you can request assistance by sending a message to QVCSocialTeam@qvc.com. I never bother with any other method because I always get such prompt, effective service this way. Good luck!

Re: Returns

OutOfTheBlue — Wed, 15 Jul 2020 01:26:29 GMT

I finally got tired of calling CS and Chat not connecting. So I called my credit card company and disputed the charges. Gave them the return date, explained that they are not picking up their CS lines. So charges for items they received from me over 3 weeks ago are now in dispute with my credic card company. And I removed my form of payment from my account until they clean up their act. I have no problems from HSN, Amazon, Target online, Walmart online, Best Buy Online, Shoemall online. Etc....only QVC. So obviously these other online retailers have their act together. I will not be ordering until Q fixes their problem(s).

Re: Returns

spiderw — Wed, 15 Jul 2020 02:10:42 GMT

I also have a couple of returns I sent awhile ago and am still waiting for refunds. In fact both items have not returned to the Q yet!! It is frustrating as I am paying for the products and do not have them. I hope this situation is cleared up soon, it isn't a reliable way to do business!

Re: Returns

BarbiHollywood — Wed, 15 Jul 2020 14:47:18 GMT

I've had very prompt replies from emailing QVCSocialTeam@QVC.com. Not sure if their job is customer service or just keeping up on the social stuff as their address implies, but they are keeping busy with getting things straightened out. I think they need to make that email available to avoid all the other customers getting frustrated waiting for answers. They really do need to fix this mess. I will not be buying another thing from QVC until I receive the two items I recently purchased. They sure can sell us stuff -- "when it's gone it's gone" and "buy a few for your gift closet" -- but they're not getting the stuff to us.

Re: Returns

zits — Thu, 16 Jul 2020 03:31:56 GMT

Update: QVCSocial Team resolved my issues within hours!

Re: Returns

DJs mom — Thu, 16 Jul 2020 14:35:48 GMT

@culebra wrote:
I refuse to use their return mailing label. I send USPS Priority when I do a "return". It costs me about a $1 more but my products get to QVC faster. I also get a tracking number. The post office I learned does not send QVC label returns out immediately. Also there is no tracking number. Fortunately I do not do too many returns.

@culebra just a FYI, the post office does not send packages with the Q return label back. QVC uses a 3rd party vendor who picks the packages up from the post office and returns them to QVC. This is why packages may take longer to get to QVC when you use the Q label.

Re: Returns

Nexus1955 — Fri, 24 Jul 2020 01:05:07 GMT

Giving QVC one more chance tomorrow. a group of returns turned over to the post office on 6/22/2-....and dead air space from QVC. If I cannot get through, I am disputing my Am X charges and Q-Card. They have become a nightmare to deal with. HSN on the other hand within days of dropping it off the credit is issued. My brother-in-law worked 20 years in the US Postal Service. Told me the minute that it shows handed over to the carrier, it is no longer the customer's issue. The Q owns it at that point and should issue that refund. Shame on QVC.

Re: Returns

Nexus1955 — Fri, 24 Jul 2020 01:06:43 GMT

And it is the Q's responsibility to work through that 3rd party. No way, no how does it take 4 weeks to get from NY to PA.

Re: Returns

loriqvc — Fri, 24 Jul 2020 02:30:08 GMT

@Nexus1955 - Welcome to the forums! Don't bother trying to call customer service; there's a much easier way to get help. Just send a message with your order details to QVCSocialTeam@qvc.com. Typically, the team responds within an hour (and I've even had them respond within minutes!), and they're very knowledgeable and do a great job assisting customers. If you reach out tonight, know that it's already a little late and you may not get an answer until tomorrow morning, but at least you won't sit around waiting on hold when you can just send a simple note via email. Good luck!

Re: Returns

GG13 — Fri, 24 Jul 2020 13:41:23 GMT

i returned an item at the post office (Michigan) using the QVC return label. Package was sent June 19, and received at QVC on July 22!