topic Re: New QVC Benefits/Options? in Q Talk

New QVC Benefits/Options?

geezerette — Sat, 11 Jul 2020 15:10:34 GMT

In the last couple of weeks I've received two emails from QVC about new policies they are testing or instituting. I haven't seen any other threads about this, so I'm wondering if any of the rest of you have received the same.

The first was about receiving your refund faster--rapid returns. They are testing a new process in that you can you can send the item back as usual, but also take a photo of it beforehand and email that to QVC and once they receive your email they will begin working on the refund or exchange. This was explained currently as a "test" that I was "invited to participate in", so apparently they want to try it out first before instituting it for everyone.

The second email was for QCard holders only. A new priority phone line for customer service. For faster service to place an order, ask a question, check on order status, etc. in light of the current long phone waits and delayed shipping that everyone is experiencing.

Anyone else get either of these emails?

Re: New QVC Benefits/Options?

esmerelda — Sat, 11 Jul 2020 15:13:17 GMT

I did not.

I think HSN has had a priority phone number for VIPs for awhile. Nice the Q is bringing it here.

Re: New QVC Benefits/Options?

LIndaMJ — Sat, 11 Jul 2020 15:17:03 GMT

Yes @geezerette I received both emails. So far I have tried the "easy returns" and it was easy! Within 24 hours of CS receiving the photo of my return slip; the new item per the exchange was in process and the following day it was shipped!

Re: New QVC Benefits/Options?

queendiva — Sat, 11 Jul 2020 15:16:02 GMT

QVC needs to do both right away!!

Re: New QVC Benefits/Options?

Silver Fox1 — Sat, 11 Jul 2020 23:28:43 GMT

Yes, @geezerette , I received it also. I just don't understand why they just can't adopt the exchange policy of their sister station HSN. As for return refunds, maybe they should adopt Amazons policy, the post office/ups scans the return lable and they issue the refund. So simple.

Re: New QVC Benefits/Options?

Barbara-QVC — Sat, 11 Jul 2020 15:24:11 GMT

This post has been removed by QVC because it is going off topic.

Re: New QVC Benefits/Options?

Memberinnj — Sat, 11 Jul 2020 15:25:24 GMT

I received the vip phone number email from QVC.

Re: New QVC Benefits/Options?

geezerette — Sat, 11 Jul 2020 15:35:54 GMT

Thanks for the replies.

And @LIndaMJ , I'm glad to know the rapid return worked out well for you!

Re: New QVC Benefits/Options?

itsmagic — Sat, 11 Jul 2020 15:53:13 GMT

I received the VIP phone number e-mail but I don’t have a Q card.

Re: New QVC Benefits/Options?

Kachina624 — Sat, 11 Jul 2020 16:52:49 GMT

Heavens knows they need to do something about the sloppy manner in which returns are handled....and exchanges too. There are many areas needing improvement at QVC. Mike George needs to quit tooting his own horn and get to work!

Re: New QVC Benefits/Options?

NewerNickname — Sat, 11 Jul 2020 17:02:05 GMT

I received the email about the priority phone number but I do not have a Q Card.

Re: New QVC Benefits/Options?

Foxxee — Sat, 11 Jul 2020 18:15:04 GMT

Not sure why QVC isn't considering what some other retailers do. A refund is given after the return label is scanned by USPS and UPS. That could be programmed into their system...no employee necessary to process it.

Requiring me to take a photo for a refund in a reasonable timeframe is one more reason not to shop at QVC.

Re: New QVC Benefits/Options?

jlrbr — Sat, 11 Jul 2020 19:58:58 GMT

I go the new telephone number, no Q Card. I doubt I'll use it, after having a package, being shipped, and making it as far as a post office and, poof, disappearing. That was June 12. After fiasco after fiasco, terrible return delays, I've chosen to shop as local as possible.

Re: New QVC Benefits/Options?

willdob3 — Sat, 11 Jul 2020 20:36:15 GMT

@geezerette

No emails.

I’d be happy if they’d just ship the item I ordered two and a half months ago.

I have noticed that my returns sit at the local post office for about two weeks before they are picked up. Eliminating that kind of thing would help with making refunds more timely.

Re: New QVC Benefits/Options?

SunValley — Sun, 12 Jul 2020 12:59:50 GMT

They should adopt Amazon's return process for refunds and institute their proposed exchange process. I have 4 items that I returned 12 days ago and nothing has shown up on my status, not even that they were received by the P.O. and are in route. With the delayed shipping to receive them in the first place, the whole process is now almost 6 weeks in and I have no idea where my returns are. Plus reaching customer service is a krap shoot.