topic Re: Free exchanges....what a bunch of in Q Talk

Free exchanges....what a bunch of

chiclet — Tue, 30 Jun 2020 10:34:25 GMT

If you want to exchange something which is supposed to be free they don't charge you shipping if they have it. If they don't have it you are charged like a regular return with return shipping. To me if the product you want to exchange for is not available (not your fault) they should tell you it is not available and will not charge the return shipping. I only order from Qvc now if I cannot get the item anywhere else or it is a two for one or free shipping. My ordering is way down from what it used to be.

Re: Free exchanges....what a bunch of

San Antonio Gal — Tue, 30 Jun 2020 10:55:22 GMT

@chiclet - email the social team for a refund for your charges. If the item you are trying to exchange is unavailable, you should not be getting charged for shipping.

Re: Free exchanges....what a bunch of

Love my grandkids — Tue, 30 Jun 2020 15:24:26 GMT

@chiclet You can contact the social team at:

QVCSocialTeam@qvc.com

@San Antonio Gal Not everyone has the ST's email so it's good to provide it when you suggest someone use it!!

Re: Free exchanges....what a bunch of

DAD — Tue, 30 Jun 2020 18:17:20 GMT

In the past I have always had to contact cs to get my return shipping credited. The people doing the returned packages should know by now not to charge it. I do believe it's done on purpose. Since we can't contact anyone I would email the social team. They have been very helpful!

Re: Free exchanges....what a bunch of

Styleovertrend — Tue, 30 Jun 2020 19:24:56 GMT

@chiclet another way to make money!!! They should see that on the return slip you want to exchange and if it's not available, they should process without the return fee. Since it takes so long for the return to get to them and open it and process an exchange, that the item that WAS available is no longer available. All that time wasted. It seems like their should be a better way to process an exchange, LIKE-replace immediately at no extra charge and if they don't get your return in, say, 30 days, you are charged for the replacement. Sounds fair to me!!!!

Re: Free exchanges....what a bunch of

granddi — Wed, 01 Jul 2020 01:45:20 GMT

Customers should not have to beg for fairness.

Not just Q. Many companies with hold refunds or shipping dollars.

Or they make mistakes in easy pay charges.

If the customers does not notice, oh well too bad.

If they call and complain then just adjust account.