topic Re: Orders processing for 9 days!!! in Q Talk

Orders processing for 9 days!!!

chiclet — Mon, 29 Jun 2020 11:11:15 GMT

This sets a record. One is a Josie maran product and the other is the Clarks TSV and both ordered on 6/20. THen for some reason QVC purchases sit in the post office in the big city near me for about 4-5 days so if I am lucky I will get these things before summer is over. I have really quit a lot of my QVC watching but I think I will have to cut it down more. Also returns take forever to process.

Re: Orders processing for 9 days!!!

staciesmom — Mon, 29 Jun 2020 11:35:08 GMT

have an order in now that has been processing for 9 days. Most of my QVC orders in the last 3 months are the same.

@chiclet wrote:
This sets a record. One is a Josie maran product and the other is the Clarks TSV and both ordered on 6/20. THen for some reason QVC purchases sit in the post office in the big city near me for about 4-5 days so if I am lucky I will get these things before summer is over. I have really quit a lot of my QVC watching but I think I will have to cut it down more. Also returns take forever to process.

I have an order in now that has been processing for 9 days, in fact, most of my orders lately have been the same. They are still blaming COVID I'm sure.

Re: Orders processing for 9 days!!!

itsmagic — Mon, 29 Jun 2020 13:10:10 GMT

My last order took 5 weeks to arrive so I’m going to not order any more until I hear that shipping has been resolved.

Re: Orders processing for 9 days!!!

cozyseeker — Mon, 29 Jun 2020 13:27:25 GMT

My orders are also taking way too long. Now I only order something if I just must have it. Tracking older orders and recently having one lost is just not worth it to me right now.

Re: Orders processing for 9 days!!!

faeriemoon — Mon, 29 Jun 2020 13:29:33 GMT

I just received notification that my June 7th order has shipped. Yet when I tried to cancel after about two weeks of waiting for it to ship, the system wouldn't let me because it was In Process. I don't know how they continue to get away with that bull.

Re: Orders processing for 9 days!!!

mtndogmamma — Mon, 29 Jun 2020 13:32:04 GMT

I placed an order on June 1st and it is still showing in process. It is still showing in stock.

Re: Orders processing for 9 days!!!

kelsey17 — Mon, 29 Jun 2020 14:59:48 GMT

Sorry about your order........but don't feel too bad.....i placed an order on 5/29/20.............since that day to today 6/29/20

it has been IN PROCESSING. I want the item....so just waiting.............crazy.

Re: Orders processing for 9 days!!!

AZ shopper — Mon, 29 Jun 2020 15:26:22 GMT

I think QVC and its suppliers are getting worse. I realize there may be a delay because of the COVID-19 issue but other companies that are NOT online only retailers are managing to get orders to me within 7 days. If QVC and its suppliers cannot deliver within a reasonable amount of time, they should not offer the item. QVC is on aonline only retailer that has been in the business for years. They should have their act together. You would especially think a TSV would be stocked and ready to be shipped immediately. They are not even supplying a tracking number anymore. Leaving a customer left in the dark is unacceptabble. Seeing an order "in process" for weeks is not a true "status update". And not allowing the order to be cancelled when the order has been "in process" for several weeks is just wrong. I will need to exchange a summer outfit. Good grief. Not looking forward to that. It will be fall before I get my summer item!!!

Re: Orders processing for 9 days!!!

carmelye — Mon, 29 Jun 2020 19:02:35 GMT

I win the prize - booby prize that is. I have on order I placed on 5/19 that STILL hasn't shipped. Today is 6/29. :-(

Re: Orders processing for 9 days!!!

BSurLife65 — Tue, 30 Jun 2020 01:10:25 GMT

@staciesmom wrote:
have an order in now that has been processing for 9 days. Most of my QVC orders in the last 3 months are the same.
@chiclet wrote:
This sets a record. One is a Josie maran product and the other is the Clarks TSV and both ordered on 6/20. THen for some reason QVC purchases sit in the post office in the big city near me for about 4-5 days so if I am lucky I will get these things before summer is over. I have really quit a lot of my QVC watching but I think I will have to cut it down more. Also returns take forever to process.
I have an order in now that has been processing for 9 days, in fact, most of my orders lately have been the same. They are still blaming COVID I'm sure.

Don't forget that THEY have YOUR MONEY while orders are "in process AND delayed delivery". I'm D O N E.

Re: Orders processing for 9 days!!!

BSurLife65 — Tue, 30 Jun 2020 01:16:55 GMT

@AZ shopper wrote:
I think QVC and its suppliers are getting worse. I realize there may be a delay because of the COVID-19 issue but other companies that are NOT online only retailers are managing to get orders to me within 7 days. If QVC and its suppliers cannot deliver within a reasonable amount of time, they should not offer the item. QVC is on aonline only retailer that has been in the business for years. They should have their act together. You would especially think a TSV would be stocked and ready to be shipped immediately. They are not even supplying a tracking number anymore. Leaving a customer left in the dark is unacceptabble. Seeing an order "in process" for weeks is not a true "status update". And not allowing the order to be cancelled when the order has been "in process" for several weeks is just wrong. I will need to exchange a summer outfit. Good grief. Not looking forward to that. It will be fall before I get my summer item!!!

Totally agree -- so what are we all to do? Continue to place orders for stuff we count on, have funds pending, wait forever, maybe get right item in good shape???? OR do we take our business elsewhere or stop shopping at QVC until they treat us like paying customers? There are options out there, just sayin.......("if one doesn't take control then someone else will")

Re: Orders processing for 9 days!!!

Kachina624 — Tue, 30 Jun 2020 03:26:00 GMT

@BSurLife65 wrote:
.
Don't forget that THEY have YOUR MONEY while orders are "in process AND delayed delivery". I'm D O N E.

@BSurLife65 Since QVC doesn't bill you UNTIL THE ORDER SHIPS, they do not have your money.

Re: Orders processing for 9 days!!!

elated — Tue, 30 Jun 2020 03:47:41 GMT

I had placed an order for Josie Maran hemp oil on 5/12. I received it on 6/27. Good thing I wasn't in any rush.

I placed an order for Jousse on 6/26 and it shipped on 6/29. Who knows what is really happening. I guess it is just a c__p shoot.

Re: Orders processing for 9 days!!!

Dawncarp — Tue, 30 Jun 2020 04:45:08 GMT

This is all QVC. Other online only retailers do not have this issue any longer. Even HSN has it together. I receive orders from HSN within a week. I am still waiting on 3 orders from QVC, two ordered 6/6 and one 6/9. The two from 6/6 I tried to cancel and was not able to. I am going to send them back and demand that the Q pay for the return shipping as both were to be delivered 2 weeks ago and I still have not received them. I will not be ordering from QVC any longer. I am still waiting on refunds from months ago. I will wait a while longer before I email customer support as they are very helpful and I know they have their hands full. I don't know how QVC feels so right selling, selling, and selling without the customer service to back them. It is so wrong. They use to be the best. It really makes me so sad.