topic Re: HSN delivery vs. QVC in Q Talk

HSN delivery vs. QVC

teacherd — Thu, 25 Jun 2020 19:08:53 GMT

Why is HSN able to deliver within days and yet QVC takes over a month? This is not just because of the pandemic either, it has been happening for quite some time.

Re: HSN delivery vs. QVC

kaydee50 — Thu, 25 Jun 2020 19:12:12 GMT

Agree. Ordered from HSN, Macy's and QVC on the same day. QVC was the last to arrive by several days. And IMO it's not the fault of UPS/Fedex or USPS. The item from QVC was "in process" for days before it shipped.

Re: HSN delivery vs. QVC

JYWilliams — Thu, 25 Jun 2020 19:22:34 GMT

I also agree

Re: HSN delivery vs. QVC

Pecky — Thu, 25 Jun 2020 19:22:41 GMT

I agree. I even get things faster from Evine. I ordered a wall clock from Wayfair on Monday and got it today. I received my order from Yankee Candle in four days. I don't know why QVC is having so many issues.

Re: HSN delivery vs. QVC

rms1954 — Thu, 25 Jun 2020 20:12:53 GMT

I never receive items from HSN within a couple days. They really messed up two of my recent orders and return items. They may have a different system or procedure. Most times it sits at our local PO for three days before they decide to deliver it. That's not QVC's fault.

Re: HSN delivery vs. QVC

GenXmuse — Thu, 25 Jun 2020 20:19:29 GMT

Good question.
QVC blames the post office for the backlog but USPS can't deliver what hasn't been shipped so the problem is with them.

Re: HSN delivery vs. QVC

itsmagic — Thu, 25 Jun 2020 23:02:13 GMT

There are several articles online about the Q opening a new warehouse/fulfillment center in Bethlehem and closing other warehouse/fulfillment centers. One article said the Bethlehem warehouse/fulfillment center won’t be fully operational until the third quarter of 2020. By the time it is fully operational it is supposed to cut shipping time but in the meantime I think this is impacting their operations.

Re: HSN delivery vs. QVC

sann — Thu, 25 Jun 2020 23:19:54 GMT

I ordered several items from HSN over the weekend received them today.

Re: HSN delivery vs. QVC

Autumn Shimmers — Fri, 26 Jun 2020 01:45:05 GMT

I ordered Andrew Lessman's vitamins when he had the Today's Special and received them in less than a week.

Re: HSN delivery vs. QVC

Daysdee — Fri, 26 Jun 2020 17:35:40 GMT

My orders at HSN are "packaging" the same or next day and ship very quickly. My QVC orders are "in process" for 5 days or more. I received an item yesterday that I ordered more than 2 weeks ago. I have an order from June 4 that I haven't received yet--it was not on waitlist either. Very disappointed in QVC.

Re: HSN delivery vs. QVC

SisterSisto — Fri, 26 Jun 2020 19:06:04 GMT

Well, I received my HSN package today (total 5 days from ordering) and opened it, I ordered a 5 piece Fresh Air Beekman set. The handlotion had a defective top and the whole thing leaked onto the other products and created quite a mess. I called HSN and was requested to send it all back and they would resend me the set. Benjamin from customer service was quite nice but my concern is that I send all back in the soggy box with cream everywhere. They wouldn't consider just resending it and believing me in what a mess it was. I had this happen to me about 15 years ago with QVC and they believed me and resent the order. I guess....different companies, different rules. With that being said, I believe I'll continue to order from QVC.

Re: HSN delivery vs. QVC

icezeus — Sat, 27 Jun 2020 02:38:43 GMT

HSN's delivery in my experience has always beat QVC's. I use to joke that I believe HSN must be next door to me because I receive items so quickly. Perfect example. I purchased the Korres TS on Saturday. They were delivered on Monday or Tuesday to my Postal Annex box.

Re: HSN delivery vs. QVC

SandySparkles — Sun, 28 Jun 2020 03:07:39 GMT

Because of the sheer size of QVC, there are going to be greater numbers of shipping issues and delays.They were in the process of upgrading an already congested system before the adversity we are currently facing. UPS and USPS, have been extremely overwhelmed because of it, causing MAJOR delivery issues.

I have seen many positive posts lately regarding improved shipping times that's very encouraging--a clear sign things are improving.🤞

I too LOVE HSN's shipping, but thankfully I have never had significant shipping issues with The Q. However, I feel bad for customers that do, and completely understand their frustration; just not the rudeness that sometimes accompanies it.😊

~~~All we need is LOVE💖

Re: HSN delivery vs. QVC

chiclet — Sat, 27 Jun 2020 10:31:04 GMT

I could order from Hsn and QVc and get my Hsn order before Qvc even processes it. I have had two different items in processing for a week now.

Re: HSN delivery vs. QVC

wagirl — Sat, 27 Jun 2020 14:27:33 GMT

QVC is the worse-------bought a pair of shoes LAST week and they just shipped yesterday--did they just sew them up ??? I know better too---HSN is pretty good altho I have had a few Korres items take a long time to ship----JTV is super fast---Macys is too. I ordered somethings from Everything Kitchens this past Monday and got them on Friday!!!! and then there is my fave--AMZ--can get stuff by 6pm the same day I ordered!!!!

Re: HSN delivery vs. QVC

Oolongtea — Sat, 27 Jun 2020 20:15:23 GMT

These issues have finally affected my interest in ordering at all. I placed two Tatcha orders two full weeks ago and they are still in process. I ordered some t-shirts 8 days ago, still in process. Another item "shipped" ten days ago and the postal service still doesn't have it.

Pretty much every other retailer has figured this out and is getting orders out within a couple days. I'm done ordering from QVC for now.

Re: HSN delivery vs. QVC

brandiwine — Sat, 27 Jun 2020 21:55:53 GMT

It's amazing that HSN is so fast and the Q runs at a snails pace. I have pretty much given up on the Q. With so many other options, I choose to shop elsewhere.

Re: HSN delivery vs. QVC

San Antonio Gal — Sun, 28 Jun 2020 15:18:23 GMT

@SisterSisto wrote:
Well, I received my HSN package today (total 5 days from ordering) and opened it, I ordered a 5 piece Fresh Air Beekman set. The handlotion had a defective top and the whole thing leaked onto the other products and created quite a mess. I called HSN and was requested to send it all back and they would resend me the set. Benjamin from customer service was quite nice but my concern is that I send all back in the soggy box with cream everywhere. They wouldn't consider just resending it and believing me in what a mess it was. I had this happen to me about 15 years ago with QVC and they believed me and resent the order. I guess....different companies, different rules. With that being said, I believe I'll continue to order from QVC.

@SisterSisto - Why don't you call HSN back and see if you can talk to another rep? I called a few years ago after I dropped and broke something and although it was completely my fault, the rep sent me a new item - no questions asked. I was so thankful. I only called them because of a pricing issue. I then told the rep about dropping the bottle and breaking it and he offered to send me a new one. It was a Lancome Genefique product that was around 80.00.

Re: HSN delivery vs. QVC

dylanfan — Sun, 28 Jun 2020 22:17:25 GMT

I received an order yesterday I placed on 5/26. I am dne w QVC after my easy pays clear out😳

Re: HSN delivery vs. QVC

teacherd — Mon, 29 Jun 2020 19:24:43 GMT

I have items I ordered in May that I still have not received from QVC! They have not even shipped - in process I think it is just an excuse to ensure customers cannot make changes to their order. In the beginning, QVC was offering me credits for delayed shipments but that stopped mid-May. It's frustrating, to say the least! Meanwhile, if I can get it on HSN, I prefer because their shipping, exchange procedures, and overall customer services have surpassed QVC.