topic Re: returns in Q Talk

returns

mollymaggie — Sat, 20 Jun 2020 20:29:58 GMT

I returned about 4 things that dont say returned Its been 3 to 4 weeks for some Is that normal for now?

Re: returns

hippiechick7897 — Sat, 20 Jun 2020 20:31:51 GMT

Same problem here. I’ve returned more than I’ve kept lately.

Re: returns

bunjetto — Sat, 20 Jun 2020 20:33:53 GMT

Same here.

Re: returns

isaboo — Sat, 20 Jun 2020 22:32:15 GMT

I have been getting concerned about my returns as well. I have decided that it would probably be best to not to order anything else from QVC . I've thought about calling but the last time I tried I was on the phone for about 45 min to an hour and was not able to speak to anyone.

Re: returns

grandme — Sat, 20 Jun 2020 23:34:45 GMT

i did live chat about a return. did not have to wait too long. i got a refund but i have not received an email regarding that and the item does not say returned. It is an item I returned around June 6th and only says picked up by agent. I hope what they said to me was accurate. We shall see. I returned two other items a long time after and they were resolved already. I guess hit or miss.

Re: returns

furbabylover — Sun, 21 Jun 2020 00:10:33 GMT

I have noticed this as well, and this should not be the case. I have items I returned 2 months ago that have not been credited, even though tracking shows QVC received them. I just can't bring myself to spend 2 hours on hold on the phone with them right now. But I will. Good Luck!!

Re: returns

loriqvc — Sun, 21 Jun 2020 00:33:21 GMT

@mollymaggie - Unfortunately, yes, that is about the timeframe to expect with returns using the QVC return label, and it has been for over a year. If you want to check on the progress of your package, you can do so here: https://pitneybowes.shipment.co/track

(And even if you didn't use the QVC return label, return processing has been SLOW.)

If your package has been delivered to its final destination, you can either wait a couple more days or send an email to the moderators at QVCSocialTeam@qvc.com to see if they can get your refund or exchange processed. Good luck!

Re: returns

lovesallanimals — Sun, 21 Jun 2020 01:21:11 GMT

Same here. I returned several items some about a month and a half ago. Still waiting as they are not showing up in my return status. I returned a couple of items to HSN and received an email one week later that the items were received and my account was credited. I fail to believe that the virus is causing all these horrific delays in returns as I do not have any problems with other companies only here.

Re: returns

San Antonio Gal — Sun, 21 Jun 2020 01:39:21 GMT

I just sent 2 packages off for an exchange. As long as I've been a Q customer, I've never done an exchange - only return. I'm wondering how long it will be with an exchange.

Re: returns

loriqvc — Sun, 21 Jun 2020 04:32:09 GMT

@San Antonio Gal - After the typical slow travel time to get the item back to QVC due to the return label (non)prioritization, I've found that once an exchange request is received, it seems like it's a little bit faster to either get the new item on its way (i.e., it doesn't spend a week in processing) or to get money refunded if there is no available inventory. Good luck!

Re: returns

sueeich — Sun, 21 Jun 2020 22:22:30 GMT

I returned an item on June 1 and I stil can't pull up any tracking on the item and today is June 21. There wasn't a return label included with my item so I went online and printed a return label directly from my order status page. I dropped the package off at the post office but (unfortunately) didn't stand in line for a receipt. I just dropped it off in the package box inside the post office like I normally do. I'm really starting to wonder if using the QVC return labels at all is smart. If I'm not mistaken, even you you do receive a receipt from the post office, it still doesn't serve as proof of return. I prefer to use UPS for my returns becasue return tracking and and insurance up to $100 is included. The post office doesn't guarantee their deliveries (unless you pay your own postage and purchase insurance). If this item is never processed, I will probably choose to purchase my own return postage from now on so that I can receive proper tracking and insurance for lost or damaged packages.

Re: returns

Cheryl305 — Sun, 21 Jun 2020 22:26:12 GMT

I sent something back on June 8. It does not say returned. Things are taking longer. I did not receive the item when it said I would. I got it two days later.

Re: returns

loriqvc — Sun, 21 Jun 2020 22:33:48 GMT

@sueeich - After your package has been picked up from the post office by the returns agent, you can track its progress here: https://pitneybowes.shipment.co/track

One of the benefits of using the QVC return label is that insurance is included, so you do not need to worry about that.

Re: returns

sueeich — Sun, 21 Jun 2020 22:38:56 GMT

@loriqvc wrote:
@sueeich - After your package has been picked up from the post office by the returns agent, you can track its progress here: https://pitneybowes.shipment.co/track

One of the benefits of using the QVC return label is that insurance is included, so you do not need to worry about that.

Thank you so much for your reply, but the problem is that the item hasn't even been picked up yet by the returns agent so there's not way to track the item yet. I can't believe my package has been sitting in the post office since June 1. I physically walked into the post office and dropped the item off in the package bin in the lobby. The only thing I can think of is the item was potentialy stolen by a post office employee. If that's the case, my return won't be covered by insurance.

Re: returns

maggi the cat — Sun, 21 Jun 2020 22:45:04 GMT

I had the same issue with a fairly expensive item, but I waited and it did show up. Have faith!

Re: returns

loriqvc — Mon, 22 Jun 2020 02:05:17 GMT

@sueeich - Have you checked the tracking number on the USPS site to confirm that it has been accepted? Just wanted to make sure I'm understanding your situation to potentially offer advice. Even with the slow pace at some post offices under current conditions, I would imagine that your package would have at least made it to "accepted" status by now, even if the third-party agent has not come to retrieve it yet.

Re: returns

sueeich — Mon, 22 Jun 2020 16:03:00 GMT

@loriqvc wrote:
@sueeich - Have you checked the tracking number on the USPS site to confirm that it has been accepted? Just wanted to make sure I'm understanding your situation to potentially offer advice. Even with the slow pace at some post offices under current conditions, I would imagine that your package would have at least made it to "accepted" status by now, even if the third-party agent has not come to retrieve it yet.

Yes, that's the point I'm trying to make. I checked the tracking number directly on the USPS website and it can't even find it. I can't imagiine it would take this long for the post office to "check in" my package. That's what I'm concerned about. I even physcially walked into the post office and put the package in the package bin - the one where the package drops down when you close the door so that nobody can potentially steal anything that has been dropped off. So the only thing I can think now is that it was taken by someone within the post office since only employees could potentially have access to the "back" rooms of the post office where everything is sorted. Very frustrating. I never have this kind of trouble with UPS.

Re: returns

sueeich — Mon, 22 Jun 2020 16:05:24 GMT

@maggi the cat wrote:
I had the same issue with a fairly expensive item, but I waited and it did show up. Have faith!

Thanks! I think I"m going to stop using the QVC return labels, however. I'll just pay for return shipping myself and use UPS rather than the post office. I don't trust the post office - totally unreliable. But I will think twice about what I order from QVC anymore because it generally costs more to ship via UPS. It's a shame considering I've been shopping with QVC over 30 years.

Re: returns

loriqvc — Mon, 22 Jun 2020 17:24:43 GMT

@sueeich - I'm sorry you haven't been able to locate information about your package. I know some post offices are really struggling with package acceptance, tracking, and delivery. Out of curiosity, did you try checking your tracking number on the returns site link that I provided? It could be that the package was picked up by the agent right away and entered into that system rather than the USPS system (since the USPS is really just offering a pickup hub and doesn't actually have anything to do with the returns process). Here's the link again, if you need it: https://pitneybowes.shipment.co/track

Re: returns

sueeich — Mon, 22 Jun 2020 19:27:55 GMT

@loriqvc wrote:
@sueeich - I'm sorry you haven't been able to locate information about your package. I know some post offices are really struggling with package acceptance, tracking, and delivery. Out of curiosity, did you try checking your tracking number on the returns site link that I provided? It could be that the package was picked up by the agent right away and entered into that system rather than the USPS system (since the USPS is really just offering a pickup hub and doesn't actually have anything to do with the returns process). Here's the link again, if you need it: https://pitneybowes.shipment.co/track

Just tried entering the tracking number in your link and I get the same message: "Not found. The tracking numbers may be incorrect or the status update is not yet available. Enter one tracking number per line, no commas." I'm not holding out much hope right now that it's ever going to be returned.