topic Re: Complaints in Q Talk

Complaints

Sheila P-Burg — Fri, 19 Jun 2020 15:27:20 GMT

Seems like every day there is a new post from someone complaining about shipping delay, backorder, etc. So I was wondering. Those of you that are not happy right now with QVC are you still buying?

Re: Complaints

poobear1 — Fri, 19 Jun 2020 15:39:28 GMT

As soon as my account shows my return received & my credit card posted. I'm DONE WITH QVC

Re: Complaints

Krimpette — Fri, 19 Jun 2020 15:51:46 GMT

My last order from QVC was May 1. No plans to order anything until I get a sense that they;ve gotten their shipping problems resolved.

Re: Complaints

MalteseMomma — Fri, 19 Jun 2020 15:55:56 GMT

2 words..................

HABIT

HOPE

Re: Complaints

Lali1 — Fri, 19 Jun 2020 15:56:40 GMT

Not until they got my issue worked out. Why does it bother you that people complain? I know for a fact people are not making these things up.

Re: Complaints

Puppy Lips — Fri, 19 Jun 2020 16:05:30 GMT

I have found some great deals on QVC. Things I know I will like - not something I am taking a chance on. I am not in a hurry to get anything, so I am still ordering, mostly clothes.

Re: Complaints

Sheila P-Burg — Fri, 19 Jun 2020 16:16:20 GMT

@Lali1 ....... After reading your post I had to re-read mine. There is nothing in my post that says or even indicates that anyone posting to complain bothers me. Or that anyone was making anything up. If you read my post differently please clarify.

I was just wondering. Nothing wrong with that.

You are too defensive over a post that was just to ask due to curiosity. I hope your issue gets worked out soon. Hoping you have a nice day.

Re: Complaints

Gorgf — Fri, 19 Jun 2020 16:24:45 GMT

The problem I have experienced is some items are shipped and received in timely manner and others are in process for weeks. I do not understand why there is not consistency in handling orders?

So when I order I never know what will be a result? Clothing is all over the place. As someone said a Q issue. It seems to go on and on. For a long time Warehouse issues, then Covid?

I have had delays in Amazon orders but they are up front with the time frame and allow cancelling that same day. I know it is apples to oranges ,but Q has been in business 34 years so should be able to figure processing and expede shipping Some factors are out of their control with shipping delays due to transfers or back log of on line orders.

I was happy with the 7 to 10 business days that used to be normal. Now we again have a new Q normal a big ???I live in a small town so appreciate on line ordering. I still order but who knows when it will actually be received????

Re: Complaints

KKJ — Fri, 19 Jun 2020 16:47:23 GMT

The issues seem to be affecting other retailers as well. Not so long ago I could count on Amazon for very fast shipping but not now. About a week ago I placed an order and still processing so I canceled the order. Been waiting a long time for my HSN order as well.

Re: Complaints

Lali1 — Fri, 19 Jun 2020 16:53:56 GMT

@Sheila P-Burg wrote:

@Lali1 ....... After reading your post I had to re-read mine. There is nothing in my post that says or even indicates that anyone posting to complain bothers me. Or that anyone was making anything up. If you read my post differently please clarify.

I was just wondering. Nothing wrong with that.

You are too defensive over a post that was just to ask due to curiosity. I hope your issue gets worked out soon. Hoping you have a nice day.

I posed my question because I have seen many many people who like to make snide remarks about people complainig about the shipping issue and saying they'll not buy from qvc anymore. Wether you have done that I'm not sure so I did not accuse you. I did ask a question. That was all. Just like you did. It does seem a lot of people here do not want to see the complaint posts. Sometimes when someone posts a question it is just another way to bash people.

Re: Complaints

Suzeecat — Fri, 19 Jun 2020 17:03:31 GMT

The food seems to ship right away so I don't have any hesitation about ordering that. However, I got the preorder email for Susan Graver's upcoming TSV and since I just today received the D&C TSV that shipped on 5/31 (which I pre-ordered), I think I'll pass on ordering any more clothese for the time being.

Is there a way to specify which carrier they use? At least in my area, UPS seems to be much more reliable.

Re: Complaints

KKJ — Fri, 19 Jun 2020 17:13:51 GMT

@Suzeecat Well NOT UPS Mail Innovations which is what's delaying my orders.

Re: Complaints

Naturesbeauty — Fri, 19 Jun 2020 17:14:10 GMT

@Gorgf wrote:
The problem I have experienced is some items are shipped and received in timely manner and others are in process for weeks. I do not understand why there is not consistency in handling orders?

So when I order I never know what will be a result? Clothing is all over the place. As someone said a Q issue. It seems to go on and on. For a long time Warehouse issues, then Covid?

I have had delays in Amazon orders but they are up front with the time frame and allow cancelling that same day. I know it is apples to oranges ,but Q has been in business 34 years so should be able to figure processing and expede shipping Some factors are out of their control with shipping delays due to transfers or back log of on line orders.

I was happy with the 7 to 10 business days that used to be normal. Now we again have a new Q normal a big ???I live in a small town so appreciate on line ordering. I still order but who knows when it will actually be received????

I have found with some of my orders, that if they are shipped directly from the supplier (company) not from QVC I get them faster. (In most cases.)

Re: Complaints

Sheila P-Burg — Fri, 19 Jun 2020 17:19:09 GMT

@Lali1 ..... I apologize for misunderstanding your post. I have not made any snide remarks when people have complained about shipping, etc. My posts can be verified under my name. The only time I did respond was to a poster that had posted the same complaint three (3) times on one forum and again on another the same day. And it was not to complain just to ask why.

I have a tendency get to get a little curious as to how others might handle a situation over the way I might.

I am an extremely patient person and though I might get frustrated over what is happening at QVC it would not stop me from ordering something I might want.

Re: Complaints

magicmoodz — Fri, 19 Jun 2020 17:24:57 GMT

I maybe order two items a year from QVC, but ironically I just placed an order on 6/12. It appears my Prive Revaux sunglasses were sent to UPS Mail Solutions in New Jersey on 6/13 (the very next day) and has been sitting stalled there ever since with an estimated delivery of 6/27.

My theory is perhaps QVC is getting a very reduced shipping rate for allowing UPS to sit on packages for a very long time. Otherwise, why wouldn't they be advocating for/demanding faster shipping for their customers? This big banner about delays due to COVID-19 simply doesn't ring true to my ears.

Re: Complaints

Styleovertrend — Fri, 19 Jun 2020 17:27:45 GMT

@Sheila P-Burg funny you should bring this up because I was just gonna post that I am 2 out of 2 for prompt shipping. I just got a KG strapless dress. I ordered it on the 15th and got it today, June 19th. Estimated delivery was June 25th. These last 2 orders are my first on the Q for 6 months, so I avoided all that delayed stuff with the Corona the last 2 months.

Re: Complaints

Lali1 — Fri, 19 Jun 2020 18:10:38 GMT

@Sheila P-Burg wrote:

@Lali1 ..... I apologize for misunderstanding your post. I have not made any snide remarks when people have complained about shipping, etc. My posts can be verified under my name. The only time I did respond was to a poster that had posted the same complaint three (3) times on one forum and again on another the same day. And it was not to complain just to ask why.

I have a tendency get to get a little curious as to how others might handle a situation over the way I might.

I am an extremely patient person and though I might get frustrated over what is happening at QVC it would not stop me from ordering something I might want.

I prefer not to go searching what posts people have made before. A little too nosy for my taste. Besides I don't like to judge people on something they have written before. We may disagree over many things and agree about others. I believe people are entitled to complain even while they are still making purchases. I have only had one really bad experience with shipping. I have had some really slow shipping issues with Q before but nothing compared the particular one I mentioned. Complaining brings the issues to everyone's attention and it is certainly better tobe aware of what's going on as a customer.

Re: Complaints

Foxxee — Fri, 19 Jun 2020 18:13:24 GMT

Have been closely following complaints. Some say they are waiting until QVC's processing time improves. A few say they are no longer shopping at QVC. Some don't care if processing and shipping are late.

As for me, my shopping here has markedly decreased since January for other reasons besides long processing times.

However, recently an order was in process two weeks. Then, it went on backorder. I cancelled it.

Others complained about being placed on backorder and waitlists after weeks, even a month or two in process. IMO, it's dishonest policy to sell anything that leads customers to think products are in stock ready to ship when they are not.

None of the other nine retailers I shopped the past 3 months have done this.

There isn't anything I want badly enough to play this game.

Re: Complaints

piggysue — Fri, 19 Jun 2020 18:16:54 GMT

No. Until they straighten up shipping it is just giving away money. I still have 2 items that are not going anywhere. One since May 26th.

Re: Complaints

Anonymous032819 — Fri, 19 Jun 2020 18:17:50 GMT

@KKJ wrote:
The issues seem to be affecting other retailers as well. Not so long ago I could count on Amazon for very fast shipping but not now. About a week ago I placed an order and still processing so I canceled the order. Been waiting a long time for my HSN order as well.

So you're saying that QVC isn't the only retailer who has long processing/shipping times?