topic Re: Contacted USPS today in Q Talk

Contacted USPS today

GinaV24 — Thu, 18 Jun 2020 15:07:31 GMT

I've had a package that arrived at my local post office -- 6 miles away on June 13th. It has been there for the past 5 days -- no update on when it will actually be delivered at my house.

Contacting the Postal Service via phone is a waste of time so I found a contact sheet on the usps.com website and submitted the tracking information and a where's my package request.

It is ridiculous that it is 5 days since it arrived at the post office and no idea of any delivery date.

I have another package that I may have to put in a complaint about too. I can understand a day or two but a week? No, that's silly.

Re: Contacted USPS today

KKJ — Thu, 18 Jun 2020 15:11:59 GMT

@GinaV24 You did the right thing. I've done that with a few pkgs that were delayed and not moving, and after ffilling out the where's my pkg info it got it moving again. In fact, a USPS person would call me to make sure I did get it.

Re: Contacted USPS today

KailaS — Thu, 18 Jun 2020 15:17:22 GMT

@GinaV24 wrote:
I've had a package that arrived at my local post office -- 6 miles away on June 13th. It has been there for the past 5 days -- no update on when it will actually be delivered at my house.

Contacting the Postal Service via phone is a waste of time so I found a contact sheet on the usps.com website and submitted the tracking information and a where's my package request.

It is ridiculous that it is 5 days since it arrived at the post office and no idea of any delivery date.

I have another package that I may have to put in a complaint about too. I can understand a day or two but a week? No, that's silly.

-----

I almost could have written your post. My package arrived at the city post office, just 3.2 miles away, on June 9. Usually such a package quickly transfers to the little post office about three blocks away from my home. This time...nothing. I took my tracking number to the nearby post office on June 16. They could not find the package or even find a record of it. Gasp. However, yesterday (June 17) the package showed up with my regular mail delivery around 4:30 p.m. So, I had a happy ending. Hope your saga works out the same way. Good luck.

Re: Contacted USPS today

itsmagic — Thu, 18 Jun 2020 15:18:26 GMT

I thought I was going to have to do that too. My package was sitting for 3 days at a nearby post office but it finally got moving and I received it today. My order was from May 16 so I waited over a month for it to ship and travel here.

Re: Contacted USPS today

rms1954 — Thu, 18 Jun 2020 15:27:22 GMT

USPS has gotten really bad. I no longer take my returns to my local PO, I drive 20 minutes to a larger city to make sure things are done in a timely manner.

Re: Contacted USPS today

Suzeecat — Thu, 18 Jun 2020 15:27:47 GMT

I've had a package sitting at a nearby post office since June 5. I didn't know about that "where's my package" feature. I'll have to try that. I was going to wait a little while longer and then just request a refund from QVC.

Re: Contacted USPS today

rms1954 — Thu, 18 Jun 2020 15:30:40 GMT

Not that this has anything to do with USPS, but I sent out a return to another company. It arrived to it's destination 12 days ago and still no refund. I called today to question it, and she had it within her reach and told me it would take another 4-5 days. I don't understand why she would not just process the refund right then.

Re: Contacted USPS today

Love my grandkids — Thu, 18 Jun 2020 15:36:27 GMT

@GinaV24 @rms1954 @itsmagic Well it's a breath of fresh air to see someone who is smart enough NOT to blame QVC for the slow shipping time!

Once something is shipped, the Q has no contorl over it. Glad to see some smart people here who actually understand that!

Re: Contacted USPS today

rms1954 — Thu, 18 Jun 2020 15:39:35 GMT

@Love my grandkids wrote:
@GinaV24 @rms1954 @itsmagic Well it's a breath of fresh air to see someone who is smart enough NOT to blame QVC for the slow shipping time!

Once something is shipped, the Q has no contorl over it. Glad to see some smart people here who actually understand that!

I think it's awful how some people come down on QVC and put the blame on them for everything. You don't have to be very smart to figure out where the issue is with shipping, and it's not QVC. There's always more to the story than what meets the eye. You just have to think about it.

Re: Contacted USPS today

Sooner — Thu, 18 Jun 2020 15:48:46 GMT

@Love my grandkids wrote:
@GinaV24 @rms1954 @itsmagic Well it's a breath of fresh air to see someone who is smart enough NOT to blame QVC for the slow shipping time!

Once something is shipped, the Q has no contorl over it. Glad to see some smart people here who actually understand that!

@Love my grandkids On the other hand there are those of us who ordered something on May 8 and it is STILL in process has has not shipped yet, but cannot be cancelled. Go figure!

Re: Contacted USPS today

chlema — Thu, 18 Jun 2020 15:49:32 GMT

@GinaV24 My package arrived at the local post office on 610 and no, still haven't received it. Will do what you did and find the contact on their website and will hope.

Re: Contacted USPS today

Daysdee — Thu, 18 Jun 2020 16:56:15 GMT

I'm in the same situation.

Re: Contacted USPS today

Kachina624 — Thu, 18 Jun 2020 16:57:00 GMT

I once had a wayward package. I called the National USPS number to report a missing PKG. Had to enter that long string of numbers on the phone but my PKG was delivered in 24 hrs.

People have reported being told by USPS personnel that they are very backed up with large numbers of unsorted pkgs. It's just taking longer than usual, especially in or near large metro areas. If you report it to QVC and they send a duplicate, you'll probably have a package to return eventually.

Re: Contacted USPS today

pattyb — Thu, 18 Jun 2020 17:02:48 GMT

I'm still waiting on an order to leave QVC that was ordered one month ago. I called CS and was given no information when item would ship. The last three items I ordered did not ship from QVC for three to four weeks. QVC is having problems also.

Re: Contacted USPS today

GinaV24 — Thu, 18 Jun 2020 17:08:53 GMT

@Love my grandkids well I try and chase down the right culprit - once it is actually shipped then its up to whoever is handling the package to deliver it. I found out when I was trying to track a different package some time ago that having something start out in UPS hands and then transition to USPS for "final" delivery adds another whole element to things. USPS can't track using the UPS number and all UPS can tell you is that they handed it off to US mail. Talk about catch 22!

Of course on the other side of the coin is the sloooowww processing of orders. I ordered two of IM's TSV dresses on the same day. One has shipped, the other is still "in process". That's been over a week too.

Re: Contacted USPS today

GinaV24 — Thu, 18 Jun 2020 17:10:39 GMT

@pattyb yes the delays in things actually shipping out is all on QVC and is also very frustrating.

I've cut way back on ordering things from them and looking for other resources.

Re: Contacted USPS today

GinaV24 — Thu, 18 Jun 2020 17:15:34 GMT

@Kachina624 if it only happened once in a while to me, I'd understand it but this has been happening for quite a while - even before the pandemic. I understand that they are backed up and I'm willing to be patient but when tracking shows it has not moved in 5 days then there is a problem.

Re: Contacted USPS today

ALRATIBA — Thu, 18 Jun 2020 17:16:44 GMT

Do you have any idea of the volume of packages going through UPS and USPS these days with everyone ordering online?

Unless you are in urgent need of the item you're waiting for - just be patient - it will eventually get to you.

Re: Contacted USPS today

grooms — Thu, 18 Jun 2020 17:51:05 GMT

I am the same as everyone else with my order still sitting t the post office since Monday and no notation that it will be out for deliery. To make matters even worse, I just paid my Q card for this item I have yet to receive! I don't go with the Virus as the excuse.....heck at Christmas the PO gets deliveries out in time.....I think the problem is that the PO delays any QVC items in lieu of getting other items to customers on time. Everything else going through the PO is delivered normally.....I think it is mainly the QVC items they don't bother with in a timely matter.

Re: Contacted USPS today

Memberinnj — Thu, 18 Jun 2020 18:02:43 GMT

I've had a package supposedly at my USPS since May 19th, I filed a complaint with USPS and they told me mail innovation wraps all their packages in a pallet then scans the pallet, even though they say the package is in the pallet most times it isn't. They told me to contact the shipper ( QVC ) and let them know what the tracking is and they will see the package had no movement therefor it's considered lost, I did and the Q refunded me.