topic Re: LOSING PATIENCE in Q Talk

LOSING PATIENCE

Teddixat — Sat, 13 Jun 2020 14:29:55 GMT

I have tried to be patient and understanding with the delays in shipping but this is ridiculous. What’s worse is you can’t cancel even though the orders have been in process for weeks. This is the worst customer service ever and i am beginning to doubt the delays are related to the Virus. HSN doesn’t seem to have these problems. I have received my orders in 3-5 days from date of order. At least let us cancel the orders

Re: LOSING PATIENCE

Tricolor — Sat, 13 Jun 2020 14:31:06 GMT

So far I have not had any issues with my deliveries from the Q but I have seen so many complaints on Facebook.

Re: LOSING PATIENCE

KKJ — Sat, 13 Jun 2020 14:36:12 GMT

Guess I've been lucky as I've had good experiences with the Q. I have had a delay with my most recent order but that's been due to a prob with USPS not QVC. And must say when I have had a long wait or didn't receive the right item CS has been wonderful about sending out another ASAP.

Re: LOSING PATIENCE

Sooner — Sat, 13 Jun 2020 14:38:18 GMT

I have an order from May 8. One of the items shipped in the wrong color. It also did not fit well.

The other item from the SAME order has NOT shipped yet, with an estimated delivery date of June 25, and I cannot cancel it! It was never backordered.

SO I know it will not fit, it will be shipped (they think) almost two months after ordered, they think, I know it won't fit and I can't cancel!

Re: LOSING PATIENCE

rae smith — Sat, 13 Jun 2020 17:04:01 GMT

QVC was having delivery issues long before "the virus". I think this is their latest excuse because the right hand doesn't know what the left hand is doing. They have to shift the blame somewhere.

Re: LOSING PATIENCE

Teddixat — Sat, 13 Jun 2020 17:27:21 GMT

@rae smith. I agree. I was giving them the benefit of the doubt at first but now not so much. We should at least be able to cancel. I think a letter to management bus in order

Re: LOSING PATIENCE

Shanus — Sat, 13 Jun 2020 17:40:30 GMT

I ordered a Lug crossbody bag Monday night watching PM Style. Amy described it as nylon which was the selling point for me. I went online right after placing the order to check the measurements of the bag and it clearly states all bags are polyester except for wine which is nylon.

Spoke to CS to cancel and even after explaining that the order was made given false info, no cancellation...order in process. How can a bag already be ready to ship w/ my name on it within an hour, but take three weeks to get here? Something's rotten in the state of PA.

Re: LOSING PATIENCE

lrbrb — Mon, 15 Jun 2020 16:30:50 GMT

Customer service is not even answering the phone today. I called and was told they were not able to take my call. I called back as if I were going to make a purchase and was transferred to Customer Service. I was on hold for over an hour when I finally got tired of listening to the awful music they play and I hung up. I waited online to chat for about 15 minutes. When they started chatting I asked why my order had not shipped in 3 weeks. They said it was coming from their vendor location and the would e-mail me when it ships. What kind of an answer is that? I ordered something from that same vendor a week or so later and those items have been shipped. I can't cancel the item either. What gives QVC?!!!

Re: LOSING PATIENCE

colover — Mon, 15 Jun 2020 16:38:58 GMT

Yeah the delayed shipping excuses are lame. I've order from Chicos, J Jill and WHBM and received my orders from ALL within 7 DAYS, NOT BUSINESS DAYS, 7 normal fun filled days! Just using the virus as an excuse for SLOW Shipping. Really, is that Quality??? Quality is more than the content of an item, it is also in Service as well!

Re: LOSING PATIENCE

Shanus — Mon, 15 Jun 2020 20:43:45 GMT

@Teddixat I ordered a piece of furniture from Wayfair that arrived in 4 days. Why are other companies able to get products shipped?

Re: LOSING PATIENCE

Lali1 — Mon, 15 Jun 2020 20:49:10 GMT

I complained and complained. Emailed CS. When I finally posted directly asking for CS help they took care of me. Of course it did take over a month to get it resolved.

Re: LOSING PATIENCE

spursfan2 — Mon, 15 Jun 2020 23:00:30 GMT

@Lali1 There just isn't any excuse for that. The "pandemic" excuse so favored by some wont fly anymore. They have had 3+ months to get their act together and adapt. Everyone else has.

Re: LOSING PATIENCE

hooked on books — Tue, 16 Jun 2020 01:16:14 GMT

Just within the past couple of weeks I have ordered 2 MZ Wallace handbags from that website (on different days) and received each bag in 3 days!! Q, can you top this, LOL?!

Re: LOSING PATIENCE

pripirt — Tue, 16 Jun 2020 04:09:04 GMT

I believe that QVC has laid off many customer service representatives thus when you

call in to find out why an order is almost a month old and still has not come you wait

on hold for a long time with intermittent messages telling you to go

to the web site. Please note that we have gone to your web site for "order status"

and it does not tell us if the order is lost and does not allow us to cancel it. This is why

we need a real person. I finally got someone today after being on hold for awhile

because I was not going to give up. They said they would send out a replacement

which is not what I want now. I just wanted to get what money I have paid thus far

back and cancel. She said she would do that. Persistance pays off but why do we

have to go thru so much just to speak to someone.

Re: LOSING PATIENCE

sashamatthews — Tue, 16 Jun 2020 11:54:31 GMT

I contacted CS on this topic earlier this morning. I received an email that an ottoman I had ordered would be delayed. Okay - I accepted that. Then the order was listed as "in process." Now, weeks later and still in process, I contacted CS to cancel it if possible. The agent said it was not possible to cancel but she couldn't say when it would ship. If I type in the item number, it says that it is no longer available. Really? No one knows?

Re: LOSING PATIENCE

sashamatthews — Tue, 16 Jun 2020 11:58:05 GMT

I should add I have seen delivery delays with HSN, and today have two items at my local UPS hub. One will be out for delivery today; the other carries a note that delivery will be delayed. JTV, unlike the larger companies, is shipping very quickly.

Re: LOSING PATIENCE

AMJ1234 — Tue, 16 Jun 2020 19:02:54 GMT

I completely agree with you on this whole business with shipping and returns. I feel like QVC is using COVID as an excuse for their extremely poor customer service, which begins from the time you place an order and have an item 'in process' for weeks on end without the option to cancel, then it arrives weeks (yes - weeks) later than promised, and then returns are a complete nightmare - particularly if you use the QVC return label, it could sit in the post office for 14 days before the returns agent even takes possession of it - and then you have to watch the amount being refunded to ensure it is correct, they really like charging you for the return label, even if you don't use it! And then you have to wait weeks or months for the return to actually even post - I don't know why something like an electronically issued credit would take so long - especially when they can snatch it out of your account with seconds....and if you are lucky, you won't have to try and reach a customer service rep - that could be 1hr or longer of time you will never get back! Overall it's a horrible experience and has really made me curb my spending with QVC. I'm just not buying this whole COVID business - I ordered from Kohl's yesterday and had a notice this morning that my order had shipped and will arrive on 06/18, I ordered an item from Macy's last week and it arrived two days later, I ordered from Amazon today and the item is arriving tomorrow. So, why can't QVC figure this out? My faith in HSN is also dewindling - their shipping and return process times are becoming just as delayed as QVC....hum, same company, same problem? Go figure!

Re: LOSING PATIENCE

PatriciaG — Tue, 16 Jun 2020 22:40:18 GMT

I've been having such good luck with QVC and thought everyone complaining was an anomoly, but the last 3 orders have turned into 2 - 3 weeks delivery. And one still shows the infamous "in process" status. I don't know any other companies that take 2 - 3 weeks to get an item delivered. Especially when its an item they are selling on live TV. I think I'm going to take a break in purchasing from QVC until I start seeing better comments about their shipping practices.

Re: LOSING PATIENCE

michi72 — Tue, 16 Jun 2020 22:44:17 GMT

@Teddixat

I SO agree. It's one thing to take forever (which is annoying), but the fact that you can't cancel it is VERY unfair. This seems to be a problem only for QVC. I'm sure they have to be aware of the issues.

Re: LOSING PATIENCE

Teddixat — Wed, 17 Jun 2020 11:59:36 GMT

I suggest all of us who are having these issues inundate corporate with letters complaining. Letter writing is a list art but it is much more effective than emails or complaining here On the Community