topic Re: CUSTOMERS: WARNING in Q Talk

CUSTOMERS: WARNING

BSurLife65 — Sat, 13 Jun 2020 05:47:15 GMT

BUYERS BEWARE: Check your Order Status and Bank/Credit Card activity after ordering items!

I just got charged FULL PRICE for an Auto-Delivery item which I purchased in 2019 on 6 Easy Payments.

I had no clue until I was looking at my bank activity. It's taken me 2 long phone calls to fix this major error by the Q; the full amount won't drop off for 4-5 days. To make things worse I had to ask the agent for some kind of compensation/account credit for their dreadful mistake! In the past I'd get an automatic apology and small account credit. I can only guess that the QVC systems are NOT reliable at this time and they're blaming their mistakes on the pandemic. NO EXCUSE.

P.S. To get to a Customer Service live person call the Order number and ask to be transferred to CSVC.

Re: CUSTOMERS: WARNING

spursfan2 — Sat, 13 Jun 2020 06:05:28 GMT

That's appalling. I have quite a few EZ pays that still have a few months to go but there definitely wont be any new orders. I no longer feel like I can trust QVC and as I dont believe their shortcomings have ANYTHING to do with any viruses, I dont believe anything will improve when they can no longer use viruses as an excuse.

Re: CUSTOMERS: WARNING

millieshops — Sat, 13 Jun 2020 09:53:22 GMT

@BSurLife65 @so are you saying I should check whether I’m being charged a second time for something I paid for last year? that’s not good

Re: CUSTOMERS: WARNING

haddon9 — Sat, 13 Jun 2020 10:55:35 GMT

"P.S. To get to a Customer Service live person call the Order number and ask to be transferred to CSVC."

@BSurLife65 This is terrible! Can you please explain how to get to speak with a live cs person...the above is not clear to me. What do you mean by "call the order number" and "ask to be transferred to CSVC".

Thanks so much!

Re: CUSTOMERS: WARNING

San Antonio Gal — Sat, 13 Jun 2020 11:30:14 GMT

@haddon9 - She is saying to call the number as if you wanted to place an order. Then request to be transferred to CS.

I think it would be easier just to email the social team.

Re: CUSTOMERS: WARNING

haddon9 — Sat, 13 Jun 2020 11:32:41 GMT

@San Antonio Gal wrote:
@haddon9 - She is saying to call the number as if you wanted to place an order. Then request to be transferred to CS.

I think it would be easier just to email the social team.

@San Antonio Gal Okay ...makes sense now!...I still haven't had my morning coffee yet! LOL!

I agree about trying to get in touch with the Q social team...just in case.

Re: CUSTOMERS: WARNING

Anonymous — Sat, 13 Jun 2020 13:27:29 GMT

Hi @haddon9 if you need help you can always email the Social Team at QVCSocialTeam@QVC.com

Re: CUSTOMERS: WARNING

KingstonsMom — Sat, 13 Jun 2020 14:42:46 GMT

@BSurLife65

Sometimes the ezpay offer only applies to the first shipment on an auto-delivery plan.

Re: CUSTOMERS: WARNING

Kachina624 — Sat, 13 Jun 2020 15:47:24 GMT

@BSurLife65 Its standard procedure in the industry when an order is initiated for your bank to put a "hold" on funds for several days to ascertain if money is available for payment. After a few days, the time is determined by your bank, the hold drops off. If you have questions, the best solution is to call your bank

Re: CUSTOMERS: WARNING

SuhseK — Sat, 13 Jun 2020 16:12:28 GMT

Mistakes happen, because we all have this little problem, with being human.

When I'm on the receiving end of an error, it's far more important to me, how a company resolves the mistake, than that the mistake happened.

If we're talking about fraud, or theft, that's inexcusable. A correctable mistake, is a different issue.

I learned long ago, the best way to get help, is to never call, when you're furious. Call down, get all your information together, then call, when you can be polite and rational, not 🤣when you want to wring somebody's neck!

Re: CUSTOMERS: WARNING

Still Raining — Sat, 13 Jun 2020 16:49:03 GMT

If it was on your bank account, assume it was a debit card. Have you set your warnings/limits to reflect your situation?

Re: CUSTOMERS: WARNING

elated — Sun, 14 Jun 2020 03:45:56 GMT

@KingstonsMom wrote:
@BSurLife65

Sometimes the ezpay offer only applies to the first shipment on an auto-delivery plan.

That is not correct. The shipping and handling may not be free on future orders.

Re: CUSTOMERS: WARNING

Cats3000 — Sun, 14 Jun 2020 10:41:31 GMT

Re: CUSTOMERS: WARNING

Cats3000 — Sun, 14 Jun 2020 10:44:09 GMT

This is why you should always use your credit card. You can dispute the charge, state the reason for the dispute, and let the credit card company do the rest. You don't have to pay for any charge while the credit card company is investigating. If you have trouble getting through to CS, you can state that in the dispute.

Re: CUSTOMERS: WARNING

BSurLife65 — Wed, 24 Jun 2020 03:46:08 GMT

@millieshops wrote:
@BSurLife65 @so are you saying I should check whether I’m being charged a second time for something I paid for last year? that’s not good

I encourage ALL online shoppers to pay CLOSE attention to the ordering process, charges to your bank or credit card, and your ORDER STATUS info on QVC. I've had more errors in my orders the past 2 months than EVER and it's so hard to make corrections. I've had to spend hours waiting on hold, explaining my issue/problem, getting different answers from agents (?) and generally feeling so frustrated that I've stopped placing as many orders as in the past. An order today was even messed up by the Q and I was just told via Chat (what a joke) that I had to fix the overcharge with my bank. This is NOT the C-onvenience of the "C" in QVC -- my time is as valuable as anyone else's. So, short answer is YES -- KEEP AN EYE ON ALL YOUR ONLINE ORDERS, NOT JUST QVC. Mistakes are very common these days and not in our favor.

Re: CUSTOMERS: WARNING

BSurLife65 — Wed, 24 Jun 2020 03:52:17 GMT

@San Antonio Gal wrote:
@haddon9 - She is saying to call the number as if you wanted to place an order. Then request to be transferred to CS.

I think it would be easier just to email the social team.

I never get a good answer or result from an email to the Q. I stand by the phone call workaround, I don't have to wait very long on a weekday to have a CS talk to me. I don't always get the best Service but I assume there's a reduction of workforce during the COVID situation.

Re: CUSTOMERS: WARNING

BSurLife65 — Wed, 24 Jun 2020 03:58:34 GMT

@KingstonsMom wrote:
@BSurLife65

Sometimes the ezpay offer only applies to the first shipment on an auto-delivery plan.

If you read all the Terms of Auto-Delivery orders it states that the customer will receive regular shipments (which we can manage) AND the original price AND Easy-Pay terms carry through for each shipment. That's the Deal but recently things seem to be going sideways with QVC orders and shipments and payments. This corporation is big enough to take care of all its customers and their issues, unless it's in the sketchy delivery process (I'm really mad at UPS deliveries lately -- many mistakes, late arrivals, damaged packages, etc).

Re: CUSTOMERS: WARNING

Silkeej — Wed, 29 Jul 2020 01:48:11 GMT

My understanding is if you go auto delivery you also lock in the price so it should stay the same. Is that not correct?