topic Re: 90 day return policy in Q Talk

90 day return policy

Daysdee — Sun, 29 Mar 2020 17:34:10 GMT

What date did this begin? (sorry if it has already been asked and answered, but I haven't been on here in a few weeks due to illness (not the virus).

Re: 90 day return policy

MezzieStarr — Sun, 29 Mar 2020 18:03:08 GMT

March 23rd. It's in the response from QVC on Covid-19 if you click on the banner at the top of the page.

Re: 90 day return policy

santorini — Sun, 29 Mar 2020 18:28:30 GMT

I think she's asking for the dates of orders that would qualify. I have seen the date of February 1, but that might have been on HSN. Someone will chime in and clarify, I'm sure.

Re: 90 day return policy

tayea14 — Sun, 29 Mar 2020 19:54:57 GMT

QVC® Extended Exhange Policy

We know right now, as we navigate the ongoing COVID-19 situation together, it's all about making things just a little bit easier—in every way. As your wellbeing remains our top priority, we're doing whatever we can to continue to be there for you. That's why we’re extending our current 30-day exchange policy to 90 days. It’s just one less thing you need to worry about.

Any purchase made from February 1 at 11:59am ET can be returned for any reason for an exchange. Simply use the Q Return Label within 90 days of receipt to return your item for a free replacement of the same item in a different color or size. If your request for an exchange results in any additional merchandise or shipping costs, and you paid by credit card, your credit card will be charged for those additional costs. Payment methods other than a credit card may result in an order cancellation & a refund may be issued. If the requested exchange is no longer available, including items on waitlist and advance order, QVC will issue a refund and not deduct the Q Return Label fee.

Re: 90 day return policy

DAD — Thu, 04 Jun 2020 18:24:29 GMT

Good luck! They are not honoring it!

Re: 90 day return policy

Daysdee — Thu, 04 Jun 2020 23:02:20 GMT

When did Q go back to 30 day return policy? It is recent, I think.

Re: 90 day return policy

Miss Shelly — Thu, 04 Jun 2020 23:13:50 GMT

@Daysdee wrote:
When did Q go back to 30 day return policy? It is recent, I think.

I believe on June 1 they went back to the 30 day policy.

Re: 90 day return policy

hc805 — Thu, 11 Jun 2020 00:29:07 GMT

I have a question. Does the return policy start the day the order was placed or when it was shipped out?

Re: 90 day return policy

maxxb1 — Sat, 13 Jun 2020 12:11:45 GMT

90 day policy for returns ended JUNE1st.

Re: 90 day return policy

FlyAwayWithMe — Mon, 15 Jun 2020 18:18:13 GMT

QVC has not honored the 90 day return policy on two items I purchased February 23 and 24th. They returned the items I returned stating my return violated tgeur return policy. Extremely deceptive. BBB needs time be contacted.

Re: 90 day return policy

FlyAwayWithMe — Mon, 15 Jun 2020 18:19:33 GMT

QVC has not honored the 90 day return policy on two items I purchased February 23 and 24th. They returned the items back to me that I returned to them stating my return violated their return policy. Extremely deceptive. BBB needs to be contacted.

Re: 90 day return policy

SuhseK — Tue, 16 Jun 2020 01:31:45 GMT

Tickled Pink: Did you reach out to CS for an explanation? Perhaps this was an error?

You can also reach out to the social team, for assistance.

Re: 90 day return policy

care giver — Wed, 17 Jun 2020 13:41:44 GMT

When it takes 90 days to ship there should be a 90 return policy.Ive given up for now

Re: 90 day return policy

loriqvc — Wed, 17 Jun 2020 15:57:31 GMT

@Daysdee - The 90-day return policy applies for orders placed February 1–May 31. As of June 1, the 30-day return policy is back in effect.

ETA: I just noticed that this thread began back in March and people have started commenting on it again this month...

Re: 90 day return policy

loriqvc — Wed, 17 Jun 2020 16:01:03 GMT

@FlyAwayWithMe - It sounds like there was a problem with your return rather than an issue with the return timeframe. I would suggest that you reach out to the social team for further details and assistance: QVCSocialTeam@qvc.com