topic Re: What is with USPS?! in Q Talk

What is with USPS?!

queendiva — Tue, 09 Jun 2020 01:49:14 GMT

I'm in Jersey. Waiting for 2 QVC items that actually shipped.

One went to CT and is now back in NJ, the other was in NJ and is now in Philly.

Shipped last week. Today is Monday. I will be lucky if they make it here by the end of the week. Grrrr!

Re: What is with USPS?!

Kachina624 — Tue, 09 Jun 2020 02:03:07 GMT

Whats with UPS? I had an order from HSN that got to my city last week then they shipped it off to California where it has delayed it's delivery by at least 5 days. I don't have it yet. They say maybe Wednesday. All transportation is over-burdened and backed-up.

Re: What is with USPS?!

Jinpa — Tue, 09 Jun 2020 02:03:45 GMT

I don't know why QVC is still taking orders. One item I ordered was in stock 5/20, but still hasn't shipped. Qvc has no information on when it will be in, but they won't let me canceled it. Next item ordered 5/24, started out 5 miles from my house and has been shipped to to different cities in neighboring state. Truly, I would have gladly driven for it.

Re: What is with USPS?!

FancyPhillyshopper — Tue, 09 Jun 2020 02:11:00 GMT

QVC has no control over UPS, USPS or FedEx.

Shipping can sometimes be a real adventure!

Maybe QVC can offer curbside pick-up---anybody want to drive to PA?

Re: What is with USPS?!

Foxxee — Tue, 09 Jun 2020 03:24:07 GMT

USPS doesn't need Covid-19 or riots to to do these things. Before all this I had a few packages going all over the place. I think in some cases they are put on the wrong trucks.

UPS is guilty, too. I had one leaving Minnesota ended up in California. When I saw it going west, I called. Was told they couldn't stop the truck to look for it. It made it back east two weeks later. Then it bypassed my state and went north two states.

Finally, received it a month later. The item I ordered was so damaged, probably from being thrown around so much, had to return it back to Minnesota.

Re: What is with USPS?!

Tayler1 — Tue, 09 Jun 2020 08:33:30 GMT

I believe UPS is the problem with deliveries from QVC and HSN. I ordered AL vitamins from HSN on May 24th. The tracking of the item stopped on May 31st when UPS listed it as tranferred to Post Office in VA. It is stuck there. So I called HSN and they are resending the order; but its tracking shows that it stuck at UPS in NC for the last few days.

Recently, I called UPS for a package pick-up at my home and they said they will be in the afternoon to get it. Well, they didn't show up so I called them up. They said that the tracking showed the package was picked up. Impossible, I said to them, I have the package here! Finally they came the next day.

Re: What is with USPS?!

CalminHeart — Tue, 09 Jun 2020 10:58:57 GMT

I think USPS has done an outstanding job this year. The pandemic messed up a lot for them. Remember, not every state is fully functioning and they are buried to their eyeballs in mail. It's heavier mail than during the holidays since people are ordering what they need instead of shopping.

Mistakes happen. We all make them. Postal employees are human and stuff happens whether the workload is crazy huge or pre-pandemic normal. Give them a break.

Re: What is with USPS?!

Lipstickdiva — Tue, 09 Jun 2020 14:23:07 GMT

I have had no issue with QVC getting my orders shipped out in a timely manner.

However, I now have 3 orders that have been sitting at my local post office since the 4th and 5th, that I am waiting to be delivered. Two of them had an EDD of June 6th and one has an EDD of today.

I have no idea why these packages have been sitting there for 5 days.

I placed an order with Target yesterday afternoon and it was shipped yesterday afternoon. It has an EDD of the 12th and is coming USPS. We'll see what happens.

Re: What is with USPS?!

Sooner — Tue, 09 Jun 2020 14:29:53 GMT

All carries mechanically sort packages. If there is some issue with the label or scanner, the packages get rerouted to the wrong sorting center. Then it goes out on another route to get back.

If it goes on the wrong truck it is another store. They all go to hubs to get places just like the airlines. It's a sign of the times. It's not something people do. It's machines and the system.

Re: What is with USPS?!

Kachina624 — Tue, 09 Jun 2020 16:56:33 GMT

@Lipstickdiva There are complaints galore here and elsewhere about packages being delivered to USPS by UPS and disappearing. They are actually so backed up at some locations that it's taking days for them to be delivered. People become concerned, demand that a duplicate be sent, then the original is delivered, causing the recipients to have to do returns.

Re: What is with USPS?!

LOUISIANA — Tue, 09 Jun 2020 17:08:49 GMT

I have a QVC order that was logged in at the New Orleans post office(26 miles from my home) 9 days sgo, and has not been delivered to our hometown post office yet. I have received mail on a regular basis,but no package for me.

Newgistics that does returns for QVC must also do part of the delivery, because they are horrible, returns go all over the country and take forever to get back to Pa.

Re: What is with USPS?!

birdQ13 — Tue, 09 Jun 2020 17:55:41 GMT

Several comments here. I have known many USPS employees and it is a difficult job under good circumstances- not a darn pandemic. It’s not perfect. Let’s be sure to support USPS as we need mail and most especially mail to support elections with full voter participation.

Re: What is with USPS?!

DesertD — Tue, 09 Jun 2020 21:45:22 GMT

You can go on the USPS website and complain if you have the tracking # & city of origin plus your address. I've done this several times and they find the package within a day or so-get it back on track right away.

Re: What is with USPS?!

fortune — Tue, 09 Jun 2020 23:32:43 GMT

I don't think the problem is USPS. I haven't gotten the last four QVC items I've ordered--they're unaccounted for. I think the Q made some changes in their shipping department.

I guess I won't be ordering any more for a while. If a company can't get an item to a customer, they need to clean up their act!!!

Re: What is with USPS?!

Moonlady — Wed, 10 Jun 2020 00:30:55 GMT

That must be the pits, but I've never had an issue with the USPS.

Re: What is with USPS?!

CalminHeart — Wed, 10 Jun 2020 10:25:44 GMT

@Lipstickdiva wrote:
I have had no issue with QVC getting my orders shipped out in a timely manner.

However, I now have 3 orders that have been sitting at my local post office since the 4th and 5th, that I am waiting to be delivered. Two of them had an EDD of June 6th and one has an EDD of today.

I have no idea why these packages have been sitting there for 5 days.

I placed an order with Target yesterday afternoon and it was shipped yesterday afternoon. It has an EDD of the 12th and is coming USPS. We'll see what happens.

A lot of companies ship parcel post, including Q. This is the lowest priority mail type. If a post office is buried, it's the last to be sorted and handled.

Target ships at 2 day or some higher priority mail. I'd put money on it that you get it before the other orders.

Re: What is with USPS?!

queendiva — Wed, 10 Jun 2020 14:01:34 GMT

UPDATE: After 10 & 14 days respectively in transit, both items ordered are out for delivery today.

I can't win. Either QVC does not ship new items or they eventually ship clearance and LTS items and USPS lets them sit at a distribution center for a week.

I broke my own resolve and ordered the LNL TSV on Sunday. No movement yet.

Really trying to order nothing. Who needs the aggravation?

Oh, and let's not forget the absence of CS.

Re: What is with USPS?!

Lipstickdiva — Wed, 10 Jun 2020 14:12:04 GMT

Update: Checked the status today on my Q orders and all 3 of them now say they are out for delivery from USPS.

And my mistake, my Target order shipped FedEx, not USPS. I swore the tracking said USPS. In any event, that order is also out for delivery today as well.

Re: What is with USPS?!

Sheila P-Burg — Wed, 10 Jun 2020 15:18:33 GMT

I normally would defend the USPS but I am beginning to question them. I ordered stamps through their website. Order was filled a couple of days later. Arrived at USPS facility in Kansas City, Missouri on June 5. Received e-mail today in transit to next facility. I live in Ohio. Would be interesting to know how they are sending them.

Re: What is with USPS?!

DooneyGal2 — Thu, 11 Jun 2020 03:57:11 GMT

@Kachina624 yep, that exact thing happened to me as well. Ended up with a duplicate because one thing was said and done, when I called CS (this was right before they basically shut down calls with CS) and then another after I contacted Social Team, due to CS saying they were going to do something, but didn't - ended up with a duplicate and it came with another of my orders that was totally separate 😳 I'm wondering if that's part of why they're maybe encouraging mainly communicating via email now.