topic Re: If I worked at QVC in Q Talk

If I worked at QVC

spursfan2 — Sun, 07 Jun 2020 16:22:13 GMT

and I saw all the posts from dissatisfied customers here I would start looking for a job. I can only imagine all the unhappy customers out there that dont come here. Sadly I think QVC's days may be numbered.

Re: If I worked at QVC

FancyPhillyshopper — Sun, 07 Jun 2020 16:31:20 GMT

The only people who really read all these posts are the customers, present and past.

Some posters seem to have made sharing on QVC forums a priority in their lives.

If I worked at QVC I would get rid of all these forums, because basically they are just a waste of QVC time and money, and are probably not contributing much to the company's bottom line.

Re: If I worked at QVC

Pook — Sun, 07 Jun 2020 16:43:14 GMT

It seems that there are not really that many of QVC customers who actually post here so those complaints from the same ones over and over are just a very small percentage of those who regularly buy here! It would be interesting to actually see stats on that!

Re: If I worked at QVC

Pook — Sun, 07 Jun 2020 16:47:42 GMT

@FancyPhillyshopper While I do agree with you about the forums there are some things that are informational like the recipes, product information, books/movies and stuff like that that I would miss.

Re: If I worked at QVC

Mindy D — Sun, 07 Jun 2020 16:47:56 GMT

A lot of the problems you see posts about are about shipping and handling problems. QVC has a brand new warehouse that consolidates shipping for Q and it's other subsidiaries. These problems should be ironed out as things become organized at the new facility.Additionally, most of the rest of the complaints are related to the pandemic and these will also eventually be rectified. This will all take time. If I was employee, I'd know this, and I would stay on the job.

Re: If I worked at QVC

shopperqvc — Sun, 07 Jun 2020 16:53:57 GMT

Having worked in retail, I know that those that are really unhappy, will gripe to anyone they can. Those that are happy will probably say little to nothing. Rarely does anyone get an atta boy/girl from a customer. But, pack something the wrong way and they bite your head off. The company is in fine shape.

Shipping hang-ups will always happen. A bill and the payment will eventually meet. Lousy merchandise will be discovered and either improved or dropped. It's the nature of retail.

Re: If I worked at QVC

spursfan2 — Sun, 07 Jun 2020 17:16:03 GMT

I worked retail for many years and yes, unhappy customers will scream the loudest. No doubt. Theres more to the problems QVC seems to be having than just a short delay in shipping. I think we can all understand that happens everywhere. With QVC most of us are experiencing delays of a month or more. But the main problem is the customer service. When customers FINALLY do get to talk to someone more and more people are saying how rude and unhelpful they are. Companies can get away with just about anything and customers will tolerate it if the customer service is high quality. CS here may be helping some customers but what about the customers that dont get online? I'm seeing many new contributors here just trying to find some recourse. Good customer service is the basic foundation for any company and QVC doesnt have it.

Re: If I worked at QVC

Desertdi — Sun, 07 Jun 2020 17:44:30 GMT

I'd be happy to get my company discount......

Re: If I worked at QVC

Pearlee — Sun, 07 Jun 2020 18:08:48 GMT

Just another of already numerous complaint threads only with a new intro.

Re: If I worked at QVC

Foxxee — Sun, 07 Jun 2020 21:03:53 GMT

Agree with @spursfan2. Many shoppers don't know about this forum, so where do they express their dissatisfaction? The customer service dept doesn't care.

Readers may not like to hear about negative experiences, but, much more importantly, it is a place for QVC to hear them.

If I'm shopping with a retailer, I want to know how it is doing. It will influence my shopping and along with my own experiences, it has, as has slow processing caused some shoppers here to not order anything now.

My latest online order from Lowes was processed and received in 3 days. My experience with other retailers, not more than 5 days.

I can only imagine how angry customers are, waiting weeks, even over a month when orders are processed in a few days by other retailers. I'm sure CS is inundated with them.

Re: If I worked at QVC

Pook — Sun, 07 Jun 2020 18:11:24 GMT

The reason most say CS is rude and unhelpful is that they do not get exactly what they want since it is impossible to do so at this time!! Then they keep calling over and over probably not being very nice but demanding hoping they can get what they want which makes it nearly impossible for customers with real issues to get through!!

Re: If I worked at QVC

wildcat fan — Sun, 07 Jun 2020 18:26:45 GMT

If I worked at QVC and saw the complaints here in the forums, I'd realize I needed to do better and I'd work to make some changes.

Re: If I worked at QVC

Spurt — Sun, 07 Jun 2020 21:39:36 GMT

I guess y'all never heard of surveys that retailers bombard you with whether you shop in-store or online.....If retailers go through all that trouble and only few reply, you ask yourself WHY do they listen to so few, yet THEY DO!!! Same with the Feedback Form on QVC's website, why bother if they dont even read or do anything with it.... QVC could be like other online retailers and not even offer these options... So I think if a certain topic keeps coming up on the Forums there is probably someone that collects that info and forwards it on to the proper department....

Even the Moderators used to post that they were forwarding certain ideas, suggestions and comments on that were made by Forum members..... they may do it privately now, but its funny how you will hear vendors/hosts say---"we listened to you and made some changes".....why bother to care if it was just a few customers that submitted a change or improvement they wanted to see......

There has to be a good reason that they keep this Forum going....Even if you submit a comment on the Feedback Forum you get a follow up email asking "how your comment/complaint was handled"......Whether you believe it or not there has to be a beneficial reason for QVC to keep the Forums and Feedback Form going...there has to be a lot headaches that go along with it., QVC could be like Amazon and get rid of ways for customers to express their opinions.....

Re: If I worked at QVC

Kachina624 — Sun, 07 Jun 2020 19:04:26 GMT

@Pook wrote:
@FancyPhillyshopper While I do agree with you about the forums there are some things that are informational like the recipes, product information, books/movies and stuff like that that I would miss.

I couldn't tell you how often I've bought products because they were mentioned here on the boards plus I've seen things I know other are seeking and paged them. I've acquired all sorts of useful information and helpful hints. It's a great place to put out an inquiry for recommendations on products too.

Re: If I worked at QVC

qualitygal — Sun, 07 Jun 2020 20:16:38 GMT

Not all people are back to work yet. Full staff may not be operating just yet. Amazon is not speedy either. This getting back on track is requiring a LOT of patience. It may be maddening, but I think it's par for the course. SLOW is the buzzword...

Re: If I worked at QVC

Sheila P-Burg — Sun, 07 Jun 2020 20:22:02 GMT

QVC is not the only company where their customer service employees are getting "flack". What has been complained on this forum about QVC has been said about other companies (Amazon is an example).

Re: If I worked at QVC

TheMemphisVette — Sun, 07 Jun 2020 20:32:58 GMT

i would think that not everyone is aware of what is going on out in the country/world

perhaps they are safe at home and not exposed to the challenges others face.

perhaps they are not aware of businesses trying their best to survive.

we all have been spoiled. with todays issues, instant and fast is a huge challenge.

Re: If I worked at QVC

jackthebear — Mon, 08 Jun 2020 10:41:03 GMT

@Pook wrote:
It seems that there are not really that many of QVC customers who actually post here so those complaints from the same ones over and over are just a very small percentage of those who regularly buy here! It would be interesting to actually see stats on that!

pretty much all forums rehash the same thing, I was a reddit reader on something and left then just checked it out recently and the same things were being posted. that is the nature of internet forums

Re: If I worked at QVC

jackthebear — Mon, 08 Jun 2020 10:43:05 GMT

@Pook wrote:
The reason most say CS is rude and unhelpful is that they do not get exactly what they want since it is impossible to do so at this time!! Then they keep calling over and over probably not being very nice but demanding hoping they can get what they want which makes it nearly impossible for customers with real issues to get through!!

I also think, based on what I read the CS people are not given any latitude to actually solve a problem. other than boilerplate.

Re: If I worked at QVC

RealtyGal2 — Mon, 08 Jun 2020 11:20:52 GMT

@spursfan2 wrote:
and I saw all the posts from dissatisfied customers here I would start looking for a job. I can only imagine all the unhappy customers out there that dont come here. Sadly I think QVC's days may be numbered.

Just be patient. We are in the middle of a pandemic and everyone is short staffed.