topic Re: Returns in Q Talk

Returns

Baylie — Sat, 30 May 2020 12:57:35 GMT

I sent two returns on May 14 and in my order status it still says tracking of return not available! They must have received them by now. Anyone else having that problem?

Re: Returns

Sunniegirl — Sat, 30 May 2020 13:01:03 GMT

I've noticed that also, but living in CA - I now send my returns to their warehouse in Ontario, CA and the return process is much faster... I wish they would include a return shipping label with the Ontario address as an option... hopefully this will change soon - I'm sure they are not running with a full staff.. good luck.

Re: Returns

Baileysbestmom — Sat, 30 May 2020 13:05:12 GMT

Yes I'm in the same boat and it's getting very OLD. I'm not giving Qvc any more of my business until they fix this problem. You can only blame the corona virus for so much. They have your money right away but getting a refund is a joke. If they have laid off employees get them back to work. They still hawk their wares without solving the main problem.....unhappy customers. Wake up Qvc

Re: Returns

Anonymous — Sat, 30 May 2020 13:05:46 GMT

Hi @Baylie and @Baileysbestmom try tracking with this sitehttp://tracking.smartlabel.com/

Re: Returns

Biftu — Sat, 30 May 2020 13:08:21 GMT

I also think they are not running with a full staff especially handling returns and that is probably why they instituted the 90 day return policy to give a limited staff more time to handle returns.

Re: Returns

aoldgirl — Sat, 30 May 2020 13:08:49 GMT

Oh Yeah, Yup, I finally got an answer yesterday, "Please allow 17 business days for returns to be in process." I sent those linen-ish pants (TSV) back the next day and that was May 12th and I haven't heard a word, no tracking, no nothing. Its been 12 days. Maybe next week.

Re: Returns

Memberinnj — Sat, 30 May 2020 14:25:02 GMT

I'm having the same problems with returns, I don't blame USPS it's mail innovations that's slow. So far mail innovation lost 2 of my packages that were supposed to arrive to me. I'm really rethinking ordering anything from Q these days.

Re: Returns

loriqvc — Sat, 30 May 2020 15:31:11 GMT

If you use the QVC return label, your packages are picked up and transported by a third-party agent called Newgistics; as @Anonymous has kindly pointed out, you can track the progress of your packages on their website: http://tracking.smartlabel.com

(Ever since the "upgrade" of the Order Status page a few months ago, return tracking has not worked at all on the QVC website. However, if you didn't record the tracking number when you dropped off your return, the return tracking number listed for your order can be used on the Newgistics website.)

Re: Returns

blinksmom — Sat, 30 May 2020 17:59:55 GMT

I'm dealing with the same issue. I received an item on May 7th and returned it May 8th ,still haven't been able to get any info. I don't order too much from QVC and this is probably going to be it for me.

Re: Returns

hooked on books — Sun, 31 May 2020 02:04:09 GMT

I just tried that tracking site and an order that was picked up on 5/22/20 was received back in Lancaster, PA ON 5/27/20. I guess I just need to wait for the item to be credited now. Wonder how long that will take??

Re: Returns

SurferWife — Sun, 31 May 2020 02:23:15 GMT

These days I'm only purchasing items that I know without a doubt I will not return. Just receiving items is taking much longer than normal; I just don't want to have to monitor a return.

Re: Returns

culebra — Sun, 31 May 2020 02:50:25 GMT

When I return something to QVC, I never use their return label. It takes too long to receive a refund. I send it US Priority Mail. It is at QVC in about 3 days from Chicago. Then the countdown begins! I find it takes about 2 1/2 to 3 weeks to get my refund. If I have not received it in 3 weeks, I send an email to Customer Service and give them all of my information - items number, order number and my tracking information. They get back to me fairly quickly. My refund arrives fairly quickly.

Re: Returns

Dinaki — Sun, 31 May 2020 03:00:00 GMT

I hope 🤞 and I wish to receive my exchange this year. My return is in Macon GA stuck for 8 , eight whole days and I sent the parcel from Columbus GA, distance is 102 miles, 1 hour 48 minutes of those two cities!

Re: Returns

CalminHeart — Sun, 31 May 2020 11:23:23 GMT

@Baylie wrote:
I sent two returns on May 14 and in my order status it still says tracking of return not available! They must have received them by now. Anyone else having that problem?

Did you use Q's label? If so, these go by the lowest priority mail and are not tracked like other types of mail. Also, they are often moved from post office to post office by third party shippers who operate on their own time to save money.

I wish Q would use a postal option that could be tracked better. This is why I don't use Q's label unless I really have to. I can pay flat rate priority mail online for less than a dollar more.

Re: Returns

mariadomenica — Tue, 02 Jun 2020 01:34:30 GMT

I used to get an e-mail as soon as self stick label was scanned at USPS...This is not happening either. Yes..one item has been 3 weeks and I have not seen any receipt of items yet. I am really downsizing my purchases.......QVC...Questionable Value Council......

Re: Returns

Ru — Thu, 11 Jun 2020 14:49:30 GMT

I am having the same problem on returns. Sent package back May 18 and as of today June 11, I have no return posted. I called CS and after waiting about 20 minutes a rep answered and she then did credit my return. However, this is very poor service. After being a 25 year customer, I am rethinking my shopping with QVC. Returns are becoming very inconvenient and very, very costly. Does not seem worth it anymore. Maybe, it might be time to start supporting the brick and mortar stores again

Re: Returns

CalminHeart — Sat, 13 Jun 2020 11:40:39 GMT

I admit, I rarely use Q's label because of Q's poor track record. I want decent tracking and to know when it is delivered.

But when I have used Q's label, I've never received an email. I copy the tracking number or label and go to USPS.com a couple days later for confirmation that it's been scanned in.

Re: Returns

Catch71 — Sat, 13 Jun 2020 11:54:36 GMT

@Memberinnj

I'm in NJ too and Mail Inovations has lost 2 of my packages! According to tracking they left mail inovations, but never arrived at my post office.

Re: Returns

dljones — Tue, 23 Jun 2020 13:29:40 GMT

i sent my order back at the end of may 2020 and the tracking states they were received on june 2, 2020 in raleigh nc and still nothing has been credited to my acct. i did my order on easy pay and now QVC has took out a 2nd payment from my credit card. what is going on??? this is taking way tOOOOO long!

Re: Returns

222333 — Fri, 26 Jun 2020 16:24:52 GMT

After reading all the problems with returns,( which I have 3 packages, )I'm scared to return for fear of losing money, anyone have suggestions?