topic Re: No Customer Service in Q Talk

No Customer Service

twoflaglady — Sat, 16 May 2020 15:22:53 GMT

So what's up with customer service. No phone response and no way to email. They still want us to buy but not prepared to back up with customer service. I understand things are more difficult now but they are NOT impossible. Other companies are dealing with the virus so it's time QVC got with the program.

Re: No Customer Service

Kachina624 — Sat, 16 May 2020 15:45:13 GMT

I also don't understand why this multi-million dollar corporation can't provide basic CS and shipping services. I haven't needed CS but I get one shipping delay notice after another....many on the same merchandise. If you don't have it, don't sell it! I will not place another order until problems are fixed. They say they are caused by the pandemic "concerns". Poor choice of words as concerns don't cause delays.

Re: No Customer Service

San Antonio Gal — Sat, 16 May 2020 17:00:34 GMT

Why are customer service reps not working from home like most other large companies? I've read here that there is no customer service answering phones. Why has the Q not been able to set up the work-from-home?

Re: No Customer Service

lianne — Sat, 16 May 2020 18:00:28 GMT

If Q can't provide any customer service, why would you order anything now?

i had an issue with Origins at the beginning of this nightmare, it took a while to get fixed, so I won't be ordering from them until this is over. Lesson learned.

Every day I see people complaining about CS here, why keep ordering?

Re: No Customer Service

CABRIT — Sat, 16 May 2020 18:35:39 GMT

The merchandise at QVC is higher quality, the prices are much higher, but customer service, ordering etc are terrible. Ive ordered an available item, only to be told later, its not in stock. Yesterday I saw ALEGRIA spelled ALERGIA, and it wasnt spotted. The Alegria company should be offended by this. Delivery is really slow, but that might not be under QVC control. Is it just me or has Anybody Loungewear & Cuddleduds prices now about double? They started with great prices, but not anymore. It seems to me that QVC have hired less experienced people, or have let a lot of people go, so those still employed, are under increased pressure.

Customer service was always the best, but now its almost non-existent. As a 30+ year customer, Im not impressed!

Re: No Customer Service

born2shop59 — Sat, 16 May 2020 19:27:18 GMT

Many of us are just trying to get orders that are weeks old before this "no customer service" issue came up. I like many have stopped ordering but trying to get my packages shipped from weeks ago still in process and the

Re: No Customer Service

embgm — Sat, 16 May 2020 21:30:03 GMT

This is the first time in 20 years that I have experienced the delay in shipping. I have orders that have been marked in processing for weeks. I did receive some orders together in one large box this week. Still have a few left to be delivered. I will be patient as there are worse things going on in the world than my delayed packages.

Re: No Customer Service

JNatural — Sun, 17 May 2020 03:02:34 GMT

I am having the same issue. I sat on hold for almost one hour and no one answered. This is very bad customer service for QVC.

Re: No Customer Service

JNatural — Sun, 17 May 2020 03:03:44 GMT

Agreed. I won't order another item if they can't provide customer service.

Re: No Customer Service

CalminHeart — Sun, 17 May 2020 11:22:44 GMT

I had a huge problem with ShopHQ. I mailed a return to NYC before it was shut down. It was shut down the day my package was supposed to be delivered. It took a couple extra days but I received delivery confirmation - luckily I sent it via insured priority mail. But no one was working so it just sat. Finally, I called HQ to see if they'd process the return.

HQ refused to process my refund and kept taking the monthly payments out of my account - because the vendor hadn't processed the return. The CS people I talked to didn't even realize NYC was shut down.

It took a lot of calls/emails and a major dumbing down of my request, before they finally relented and processed it. I was surprised they didn't have a policy in place for handling vendor returns during the shutdown.

I've avoided buying from shopping networks since then.

Re: No Customer Service

Memberinnj — Sun, 17 May 2020 14:12:56 GMT

Customer service is awful with just about all sites these days, Amazon isn't even taking calls.

Re: No Customer Service

Warrior2022 — Sun, 17 May 2020 16:32:12 GMT

@lianne wrote:
If Q can't provide any customer service, why would you order anything now?

i had an issue with Origins at the beginning of this nightmare, it took a while to get fixed, so I won't be ordering from them until this is over. Lesson learned.

Every day I see people complaining about CS here, why keep ordering?

They keep ordering because they think they are making themselves look superiour, to complain about trivial matters. In reality. they look like miserable lonley people. 95 its the people that swear they are done shopping but yet here they are.

Re: No Customer Service

Snoopp — Sun, 17 May 2020 19:05:49 GMT

Its not just qvc. I’m having a terrible time reaching my cable company and Verizon. Hold times are hours. It stinks I tell ya.

Re: No Customer Service

pjsams — Mon, 18 May 2020 18:27:03 GMT

Part of my frustration with customer service is being on hold on the phone for an hour and a half and not having anyone pick up after being transferred to that extension by another rep (waited half an hour for the first one) OK, fine, crazy times, staffing is probably stretched, I get it. The thing that is really torquing me up is that their email isn’t working either. I’m willing to wait until they get around to reading and addressing the email (I get it will take some time) but I can’t even SEND them one in the hopes it would ever be read. This is about an item that THEY cancelled because suddenly it was no longer in stock (and it was a TSV so go figure) but they sure have no problem charging me every month. If it takes time to rectify then OK, I get it, but at least let us have some avenue to get the information about the problem to you.

Re: No Customer Service

Housework — Mon, 29 Jun 2020 19:01:43 GMT

I'm beginning to wonder about QVC. No one can get in touch with Customer Service. There is something wrong here. I will not order anything else until all this is cleared up. My peeve right now is I ordered two pairs of original waist capris end of Feb. No. 1, it didn't get warm enough in MI until mid-May. I didn't even open the package up until then and found that I needed a larger size. Well, the virus alert in Michigan started in March. I started working from Home March 17. I wasn't concentrating on sending the package back as I thought QVC would understand since the "stay home stay safe" went into effect. So, I didn't send it back until a few weeks ago after the Governer of MI started opening places. QVC sent my package back and said I went over the return policy. I have been buying these capris for years. I don't understand why QVC just can't send me a bigger size? I want to talk to Customer Service but can't. I'm upset with QVC.

Re: No Customer Service

Housework — Mon, 29 Jun 2020 19:04:52 GMT

QVC should at least give us an email address that goes directly to Customer Service. QVC always valued their customers. I'm beginning to wonder. Isn't the customer always right?

Re: No Customer Service

nevergivesup — Mon, 29 Jun 2020 19:47:05 GMT

I’m frustrated as well trying to get a few returns refunded . I understand the virus has slowed down the process and I’m ok with that but I no longer get the email confirmation that my return package is on the way back to QVC after I drop it off at the Post Office. I always thought that this was automatic when the package was scanned. I won’t order anymore until I can get my account straightened out.

Re: No Customer Service

Magny — Tue, 30 Jun 2020 01:19:07 GMT

A lot of us have repeatedly given you the solution re customer service: Email qvcsocialteam@qvc.com

Re: No Customer Service

Trinity11 — Tue, 30 Jun 2020 01:47:56 GMT

@Magny wrote:
A lot of us have repeatedly given you the solution re customer service: Email qvcsocialteam@qvc.com

They try but are unable to address missing refunds. My husband is still waiting for a refund over $200 issued weeks ago and it never hit our bank. The Social team cannot help as it is still missing.

Re: No Customer Service

Mlsg — Tue, 30 Jun 2020 02:15:19 GMT

@Housework wrote:
QVC should at least give us an email address that goes directly to Customer Service. QVC always valued their customers. I'm beginning to wonder. Isn't the customer always right?

@Housework QVCSocialTeam@qvc.com