topic Re: DELAYS IN ORDERS QVC NOT BEING HONEST WITH SHIPPING in Q Talk

DELAYS IN ORDERS QVC NOT BEING HONEST WITH SHIPPING

debmmm — Thu, 14 May 2020 17:01:28 GMT

I am done with shipping delays. HSN is shipping timely and so is Shop HQ. What is going on with QVC??? I just placed an order for a Lori Felt top and it was showing in stock. Now showing on backorder???? I have several other orders placed in the beginning of May not shipped yet. The hosts need to says when items are REALLY going to be shipped when they are presented, so they are not holding our money and we cannot cancel these orders as they show IN PROCESS.I am going to refuse these orders once they do arrive but refunds with QVC have always taken too long even before this virus. GET ON THE BALL QVC AND BE HONEST WITH YOUR LOYAL CUSTOMERS ON SHIPPING!!! If your warehouses have limited people or the virus have cut your staff you need to say so!! Will not be shopping with QVC ANY LONGER!!!

Re: DELAYS IN ORDERS QVC NOT BEING HONEST WITH SHIPPING

mimomof4 — Thu, 14 May 2020 17:08:17 GMT

I respectively disagree with your post. When I log into my account this is displayed at the top of the screen. "Due to local & global health concerns, the expected delivery date for your order, or processing your return, may be delayed. While we’re working hard to get orders out & returns processed just as soon as we can, know how much we appreciate your patience." So yes you are informed that there are delays and at this time we should expect them.

Re: DELAYS IN ORDERS QVC NOT BEING HONEST WITH SHIPPING

willdob3 — Thu, 14 May 2020 17:10:01 GMT

@debmmm I have been waiting for a purchase to ship for over two weeks. CS told me it was not supposed to be delivered until 5/14 when I called on Saturday. When I called yesterday I was told they are having problems in a couple different warehouses & I was told that my item should now be delivered by 5/18. I ordered and received a different QVC item within just a few days that was sent from a different warehouse (TX).

Re: DELAYS IN ORDERS QVC NOT BEING HONEST WITH SHIPPING

happycat — Thu, 14 May 2020 17:36:39 GMT

I don't feel QVC is being dishonest. I think they are having issues. The last few things I have ordered, I'd get a notification that something was going to be delivered in a day or two and I would receive it that day, or it would have already been delivered.

I really do think they are doing the best they can.

If you think about it, UPS, USPS, fedex and others are extremely busy. There are many orders being placed for items, from many different sources, not just QVC. My UPS guy told me they were swamped a few weeks ago, I imagine its just worse now. I saw where UPS is hiring here also.

It would be hard to get everything scheduled right. I'm sorry for everyones irritation, but I think we need to remember this time we are living in.

Re: DELAYS IN ORDERS QVC NOT BEING HONEST WITH SHIPPING

debmmm — Thu, 14 May 2020 17:39:58 GMT

I have gotten notices and still no orders. they are not being honest. HSN which is a part of QVC has had no delays in their shipping at all. The hosts need to tell the customer when presenting items if they are going to take 3-4 weeks to receive. That way the customer can make an informed decision. The generic notice is not sufficient.

Re: DELAYS IN ORDERS QVC NOT BEING HONEST WITH SHIPPING

I am appleblossom — Thu, 14 May 2020 17:41:16 GMT

You are the only person QVC has not been honest with I placed an orderon 4/25 and just received it on 5/13. I had requested to have it canceled early after it was ordered at least three times and the requests were ignored. It arrived yesterday in a battered box with no bill or return slip. I had to talk to two Customer Care reps before I could get a bill and return slip to send it back. I am not buying anything else from them. They do not do what the Q-V-C stand for.

Re: DELAYS IN ORDERS QVC NOT BEING HONEST WITH SHIPPING

debmmm — Thu, 14 May 2020 17:42:26 GMT

Thanks for giving me the information. I know things are being delayed but QVC seems to be one of the worst regarding shipping. I ordered some masks from a place in vegas and got them in 3 days standard shipping.

Re: DELAYS IN ORDERS QVC NOT BEING HONEST WITH SHIPPING

debmmm — Thu, 14 May 2020 17:43:50 GMT

I am with you on this

Re: DELAYS IN ORDERS QVC NOT BEING HONEST WITH SHIPPING

Catiele — Thu, 14 May 2020 17:48:51 GMT

ATT. Barbara I Cannot cancel an order that I canceled. As of now I will be receiving two of th same item. Have been a customer for many years. Please help.

Re: DELAYS IN ORDERS QVC NOT BEING HONEST WITH SHIPPING

hotbuyer — Thu, 14 May 2020 17:48:54 GMT

@debmmm Well said and I couldn't agree with you more. I am a loyal customer and they just need to be more transparent and not put a generic message on top of the site. I was getting things very quickly in March and April. I am waiting on 3 orders from May 1st, I would have expected this to have happen in March and April. I would be more calm and understanding if they said we are sorry expect your items not to be shipped for 3 or 4 weeks then I could make a choice whether I wanted to wait that long. Plus QVC needs to be able to let customers cancel their orders if the order goes over the estimated ship date. I also think for the time being they need to stop charging people for shipping just my opinion.

Re: DELAYS IN ORDERS QVC NOT BEING HONEST WITH SHIPPING

Love my grandkids — Thu, 14 May 2020 18:09:08 GMT

@debmmm You obviously haven't read the banner that mentions this.

Also, there have been a TON of posts about and a TON of responses by the Mods stating that due to the pandemic they are short staffed everywhere.

The warehouses DO have limited people and the virus HAS cut the staff.

It's been posted on the Customer Care forum many many times in the last few weeks. Obviously you missed all that.

Since you are so unhappy it is best to shop elsewhere since you are leaving QVC anyway.

Re: DELAYS IN ORDERS QVC NOT BEING HONEST WITH SHIPPING

Love my grandkids — Thu, 14 May 2020 18:11:35 GMT

@debmmm Do your homework. HSN is NOT repeat NOT a part of QVC.

They are owned by the same company. BIG difference. Big.

Re: DELAYS IN ORDERS QVC NOT BEING HONEST WITH SHIPPING

GenXmuse — Thu, 14 May 2020 19:07:26 GMT

I definitely wouldn't shop here either if I were you. Go where they treat you better

Re: DELAYS IN ORDERS QVC NOT BEING HONEST WITH SHIPPING

Helen852 — Thu, 14 May 2020 19:41:36 GMT

QVC isn't the only company experiencing delays with shipping. I've had my Prime Amazon orders take 2-3 weeks. I cancelled one yesterday because I received an email advising it will be another 3 weeks. I ordered from Soda Stream last week, they apologized that they were experiencing shipping delays and it would be a minimum of 7-10 days. I received that order today.

Given these times and people not going out and relying on on-line shopping; it's to be expected. JMO.

Re: DELAYS IN ORDERS QVC NOT BEING HONEST WITH SHIPPING

debmmm — Thu, 14 May 2020 23:52:57 GMT

A generic message is not sufficient on the web page. THey should update at least weekly on where they are with their shipping issues

If someone is waiting on something that they may really need they are not being fair to the customer. I am quite aware of the virus and frankly if the company cannot service their customers needs they need to do fewer shows and go off the fair on the overnight hours. When HSN is getting items out timely and they are one and the same company it just does not make sense at all.

Re: DELAYS IN ORDERS QVC NOT BEING HONEST WITH SHIPPING

debmmm — Thu, 14 May 2020 23:53:54 GMT

HSN is a part of QVC they have the same brands now on both channels. You may need to get your facts straight.

Re: DELAYS IN ORDERS QVC NOT BEING HONEST WITH SHIPPING

lucky-girl — Fri, 15 May 2020 00:21:55 GMT

Got an e-mail yesterday my order has shipped...Today I got an e-mail shipping has been delayed. Yesterday's was correct. They are having problems....

Re: DELAYS IN ORDERS QVC NOT BEING HONEST WITH SHIPPING

SuhseK — Fri, 15 May 2020 02:03:10 GMT

H@debmmm wrote:
I have gotten notices and still no orders. they are not being honest. HSN which is a part of QVC has had no delays in their shipping at all. The hosts need to tell the customer when presenting items if they are going to take 3-4 weeks to receive. That way the customer can make an informed decision. The generic notice is not sufficient.

---
How in the world, would the hosts know, when items would ship?

They are on air sales people, and have zero to do, with order processing and shipping!

I have placed several orders, recently, they all had lengthy processing times, yet, they all arrived, by their EDD.

If they hadn't, not a big deal, I'm not much going anywhere.

I know it can be aggravating.

HSN and QVC are Not, the same company. They are owned by the same giant parent company. They are separate entities.

Think of some of the chain restaurants. Many of them are owned by the same parent company, but, they certainly aren't the same restaurant,

Re: DELAYS IN ORDERS QVC NOT BEING HONEST WITH SHIPPING

hippiechick7897 — Fri, 15 May 2020 02:27:46 GMT

I’ve had stuff sitting in process for weeks now. I know these are trying times but it’s all over the place.

One item ordered weeks and still says In Process and one item I placed on Saturday and got today.

Re: DELAYS IN ORDERS QVC NOT BEING HONEST WITH SHIPPING

SoftRain — Fri, 15 May 2020 02:50:24 GMT

My suggestion would be not to order online anything you need expeditiously during these horrible times. The world and how everything is handled is completely different now. There is an unpredictability that is unprecedented. We can't expect things to be as they were. Sure, we are all impatient, to a degree. But, for some without jobs and the ability to feed their families, a delayed package seems small in comparison. To all, stay safe and many blessings!