topic Re: 4/23 TSV in Q Talk

4/23 TSV

Kaja5061 — Thu, 07 May 2020 04:05:59 GMT

This TSV was heavily promoted as a great gift for Mother's Day. I purchased this TSV and intended to give it to my Mom for Mother's Day. So far nothing has happened. It's been 2 weeks and my account still shows in process. So now I need to give her a card and a promise it's coming. Or get something else.

I went through this with you when I ordered for her birthday and it took a month. I had to return it and you still charged me a return fee despite my request not to charge me. (This was last year) . Shipping delays have been getting longer and longer even before covid19.

Re: 4/23 TSV

Mimi 1883 — Thu, 07 May 2020 10:21:48 GMT

@Kaja5061 You may want to send this to "Costumer Care."

Re: 4/23 TSV

Anonymous — Thu, 07 May 2020 11:55:07 GMT

Hi @Kaja5061 I am so sorry that happened. As a result of the COVID-19 situation we are experiencing delays. I will email the warehouse to see if they can give an update.

Re: 4/23 TSV

Anonymous — Thu, 07 May 2020 13:45:00 GMT

Hi @Kaja5061 I heard back and your order is completed and will ship today. I am so sorry for the delay.

Re: 4/23 TSV

Bhvbum — Thu, 07 May 2020 13:55:13 GMT

I am happy you have gotten a good response from Customer Service. I am a long time customer and I can no longer count on QVC shipping on time. And this started a couple of years ago.

QVC distribution changed and the results are the "In Process".

I worked in Distribution and the rule was, Don't make a comittment you can't keep. If I absolutely have to get something on time, I no longer use QVC.

Re: 4/23 TSV

Krimpette — Thu, 07 May 2020 14:18:33 GMT

Given the crisis condition we are in these days, It appears that many times retailers cannot deliver as promptly as they once did. Not just QVC.

Re: 4/23 TSV

Kaja5061 — Thu, 07 May 2020 15:23:47 GMT

Thank you for the response