topic Difficulty Getting through to Customer Service in Q Talk

Difficulty Getting through to Customer Service

NYC Susan — Tue, 28 Apr 2020 03:43:17 GMT

Is there a trick to getting through to Customer Service? I am beyond frustrated.

I don't buy from QVC very much anymore (and I've never bought food), but so many people rave about the potstickers, so I gave them a try. I'm a big fan of salt, but these taste like pure salt. Absolutely awful, with a horrible, odd aftertaste. Something definitely seems off. Bottom line: I want my money back.

I have been trying to speak to someone for the past 4 days. I expected things to be not as efficient now, but I have been left on hold for very long periods of time, passed from one rep to the next, etc. Everyone I speak to (when I'm lucky enough to actually speak to someone) says, 'Oh, you need to talk to CS". They then abruptly transfer me, and the same exact thing happens. Obnoxiously long wait time and/or another rep telling me she'll transfer me to CS. Over and over, round and round. I have never gotten further than, "I received an order and....." One rep gave me a different phone number to call, but it made no difference.

Today I waited on hold for one hour and 31 minutes before I finally hung up. Is this how QVC is doing business now? And does anyone know how to actually get through to someone who can help?

TIA to all who reply.

Re: Difficulty Getting through to Customer Service

mom2four0418 — Tue, 28 Apr 2020 03:49:12 GMT

The Customer Care forum is for customers to get help from the moderators. You can leave a message there. HTH

Re: Difficulty Getting through to Customer Service

Reconnaissant — Tue, 28 Apr 2020 03:57:35 GMT

@NYC Susan

QVCSocialTeam@QVC.com

Re: Difficulty Getting through to Customer Service

NYC Susan — Tue, 28 Apr 2020 04:00:40 GMT

@mom2four0418 wrote:

The Customer Care forum is for customers to get help from the moderators. You can leave a message there. HTH

Thank you! That's what I intended to do. I guess I wasn't paying close attention.

Re: Difficulty Getting through to Customer Service

Kachina624 — Tue, 28 Apr 2020 04:06:47 GMT

@Reconnaissant wrote:
@NYC Susan
QVCSocialTeam@QVC.com

@NYC Susan Send an email to the mods at this address. Include item number.

Re: Difficulty Getting through to Customer Service

NYC Susan — Tue, 28 Apr 2020 04:33:07 GMT

@Kachina624 wrote:
@Reconnaissant wrote:
@NYC Susan
QVCSocialTeam@QVC.com
@NYC Susan Send an email to the mods at this address. Include item number.

Thank you! I will. :-)

Re: Difficulty Getting through to Customer Service

daisy4 — Tue, 28 Apr 2020 08:07:16 GMT

The correct phone # for customer service is 1 800 367 9444. Then press 0 to speak to a customer service person. It is still difficult to get through. I tried 6 times last night and was either hung up on or got a busy signal. Finally on the 7th time I got through. The best time to try is first thing in the morning. They start at 7 AM eastern time. Good luck!

Re: Difficulty Getting through to Customer Service

Snoopp — Tue, 28 Apr 2020 09:37:40 GMT

Sounds like awful service.

My cable company to me I have to wait for a callback, up to 7 days. 😐. People need to start working again, even if it goes slowly.

Re: Difficulty Getting through to Customer Service

LuvmyLab — Tue, 28 Apr 2020 12:21:28 GMT

@NYC Susan I've had to call a couple times during the last few days and the most I've ever had to wait was 5 minutes. I've never had any problem getting through. I will admit the rep yesterday needs an attitude adjustment as she was quite rude, not the friendly CS rep I'm used to.

Re: Difficulty Getting through to Customer Service

Pearlee — Wed, 29 Apr 2020 13:31:04 GMT

Many thanks to @Susan-QVC for her very prompt
Customer Service help this morning. The QVC Social Team gives outstanding --including kind and polite as well as prompt-- customer service.
This QVC staff is superb!

Re: Difficulty Getting through to Customer Service

Pearlee — Wed, 29 Apr 2020 15:09:03 GMT

I just wanted to add that whenever I contact a Social Team member with some kind of QVC snafu such as I did this a.m. the person is genuinely sorry that happened and apologizes for Q's mistake, which I appreciate even though of course the mistake isn't the team member's fault. I never hear that from the phone reps. This is one of the many ways the Social Team help is courteous and classy. 👍

Re: Difficulty Getting through to Customer Service

NYC Susan — Sat, 02 May 2020 04:48:06 GMT

@NYC Susan wrote:
@Kachina624 wrote:
@Reconnaissant wrote:
@NYC Susan
QVCSocialTeam@QVC.com
@NYC Susan Send an email to the mods at this address. Include item number.

Thank you! I will. :-)

Replying to myself to say that I did take @Kachina624 's suggestion, and they were able to help. Thank you so much!! I wish I had done that sooner. It would have saved many very frustrating hours. Thank you!!!

Re: Difficulty Getting through to Customer Service

NYC Susan — Sat, 02 May 2020 05:23:58 GMT

@daisy4 wrote:
The correct phone # for customer service is 1 800 367 9444. Then press 0 to speak to a customer service person. It is still difficult to get through. I tried 6 times last night and was either hung up on or got a busy signal. Finally on the 7th time I got through. The best time to try is first thing in the morning. They start at 7 AM eastern time. Good luck!

Thanks. I have that number, and I did that. (Among other things - I think I tried everything!)

I can't even count how many times I tried to get thru. Over 20, for sure. After being left on hold for an hour and a half the last time (no exaggeration), I was done. Thanks for your help. I'm glad you were able to get thru, and that it worked out for you. :-)

Re: Difficulty Getting through to Customer Service

NYC Susan — Sat, 02 May 2020 05:01:46 GMT

@Snoopp wrote:
Sounds like awful service.

My cable company to me I have to wait for a callback, up to 7 days. 😐. People need to start working again, even if it goes slowly.

My cable company is pretty bad too. Getting a call back from a supervisor takes forever, and that's if they call at all. Lots of empty promises. But at least I'm able to speak to someone initially and say what my problem is. It might take awhile to get thru to an actual person, but it does eventually happen. With QVC, I didn't have the opportunity to even say why I was calling. Four days of that was just too much.

I thought no company could be more frustrating to call than my cable company. But this experience with QVC was really bad. As you said, awful service.

Re: Difficulty Getting through to Customer Service

NYC Susan — Sat, 02 May 2020 05:09:09 GMT

@LuvmyLab wrote:
@NYC Susan I've had to call a couple times during the last few days and the most I've ever had to wait was 5 minutes. I've never had any problem getting through. I will admit the rep yesterday needs an attitude adjustment as she was quite rude, not the friendly CS rep I'm used to.

That's amazing! I would never have expected only 5 minutes, and would have been fine waiting awhile. I was really stunned at the experience I had. It certainly wasn't because I wasn't trying hard enough because I definitely was. :-) In the past, I never had trouble getting through either. It was always pretty quick too, and nearly all the reps were professional and kind.

Re: Difficulty Getting through to Customer Service

fortune — Sat, 02 May 2020 05:13:48 GMT

I was on hold for Customer Service for 25 minutes. When an operator picked up, I told her this. She said, "You're lucky! Some customers wait at least an hour!"

LUCKY!!!!! I will not shop with the Q again!!!!!!!

Re: Difficulty Getting through to Customer Service

NYC Susan — Sat, 02 May 2020 05:39:14 GMT

@fortune wrote:
I was on hold for Customer Service for 25 minutes. When an operator picked up, I told her this. She said, "You're lucky! Some customers wait at least an hour!"

LUCKY!!!!! I will not shop with the Q again!!!!!!!

Neither will I. I can't imagine wanting something so badly that I would potentially subject myself to that again.

Re: Difficulty Getting through to Customer Service

BarbiHollywood — Sat, 23 May 2020 00:15:44 GMT

I've been trying to reach Customer Service for a few days now, but the messages only loop around.

I ordered my first AnyBody purchase on 5/11. Ordered a jet black Tall Medium jumpsuit. Status shows "In Process," but delivery was supposed to be 5/15. I followed all the prompts today and recording still said "delivery will be 5/15." Today is the 22nd. I don't mind waiting BUT nothing is updated. Is my item on the way or what?

Re: Difficulty Getting through to Customer Service

yolie_ny — Mon, 13 Jul 2020 19:43:08 GMT

I haven't been able to get through to Customer Service- either online with te CHATLive or phone system. Very frustrating!!

Re: Difficulty Getting through to Customer Service

culebra — Mon, 13 Jul 2020 23:28:48 GMT

QVC was stupid to eliminate the ability to send emails to fix issues. I always received a response within two days. I always found that was the easiest and QVC always cooperated.