topic Re: When you return an item for an exchange in Q Talk

When you return an item for an exchange

FranandZoe — Fri, 17 Apr 2020 10:31:07 GMT

does the Q advise you when/if the new item is processed/sent?

Re: When you return an item for an exchange

Puppy Lips — Fri, 17 Apr 2020 11:23:17 GMT

Yes. I get an email with an “update on my return/exchange” or wording to that effect. It takes awhile. I just got two the other day about two things I sent back together. One cardigan was defective, and I needed a different size on a pair of jeans. Both replacements are being sent.

Re: When you return an item for an exchange

FranandZoe — Fri, 17 Apr 2020 11:28:42 GMT

@Puppy Lips wrote:
Yes. I get an email with an “update on my return/exchange” or wording to that effect. It takes awhile. I just got two the other day about two things I sent back together. One cardigan was defective, and I needed a different size on a pair of jeans. Both replacements are being sent.

Thanks! I ordered a pair of readers and they sent the wrong color and strength.

Re: When you return an item for an exchange

Kachina624 — Fri, 17 Apr 2020 17:44:39 GMT

I didn't on my last exchange in January. FYI it took one month from the date I mailed it until I got the new item.

Re: When you return an item for an exchange

SunValley — Fri, 17 Apr 2020 18:43:21 GMT

I have tried two exchanges and both were problematic. The most recent one was lost in transit back to QVC. I called after two weeks of hearing nothing and was told they have no tracking on it. CS was great. I was refunded immediately. I'm not messing with exchanges anymore.

Re: When you return an item for an exchange

San Antonio Gal — Sat, 18 Apr 2020 00:56:39 GMT

@SunValley wrote:
I have tried two exchanges and both were problematic. The most recent one was lost in transit back to QVC. I called after two weeks of hearing nothing and was told they have no tracking on it. CS was great. I was refunded immediately. I'm not messing with exchanges anymore.

I don't blame you @SunValley . If you really want an item, probably be best just to order it again instead of going the exchange route. But then again, that's the more costly route.

Re: When you return an item for an exchange

SunValley — Sat, 18 Apr 2020 03:28:30 GMT

@San Antonio Gal I agree. I did do that for a top I really wanted. But I was of course charged for all the shipping. Expensive and probably won't do it again.