topic Re: Long Shipping Times in Q Talk

Long Shipping Times

patticakes — Tue, 07 Apr 2020 12:34:09 GMT

Anybody else's orders taking very long to ship? i have orders from 3/28 still not shipped. I'm curious if this is the new norm and what we should expect from orders now.

Re: Long Shipping Times

PINKdogWOOD — Tue, 07 Apr 2020 12:48:47 GMT

When we place orders there's a banner at the top of the ordering page that indicates things are moving slower - orders out and returns in.

Re: Long Shipping Times

Misplaced Parisian — Tue, 07 Apr 2020 13:22:36 GMT

These are extraordinary times, shipping is going to be delayed...perhaps even greatly delayed.

Re: Long Shipping Times

DREAMON — Tue, 07 Apr 2020 13:28:53 GMT

Long shipping time for a QVC package is the least of our problems.

I am surprised and thankful these people are even working.

Re: Long Shipping Times

Pecky — Tue, 07 Apr 2020 13:30:44 GMT

Mine seems to be shipping pretty fast although, two of the same product seem to be getting lost at the post office. I ordered one and checked status still at the post office. I called CS and they sent me another one and that one looks like it is stuck in a VA post office since 4/3. I guess I'm not suppose to get it.

Re: Long Shipping Times

loriqvc — Tue, 07 Apr 2020 14:01:54 GMT

As always with QVC, I think it really depends on what you order and which vendor is processing and shipping it. All of my recent orders (including a couple of clothing items, which are notorious for long processing times) have been delivered within 7-8 days.

Re: Long Shipping Times

DAD — Tue, 07 Apr 2020 22:21:45 GMT

I ordered 3 of the same items in stock on March 18th. I received one today. The other two are still in process. I'm sure they don't have a full workforce. It's to be expected right now. If I need anything right away I won't order from QVC. I'm not blaming them. I'm more worried about people getting the virus!

Re: Long Shipping Times

Kindaglitzy — Tue, 07 Apr 2020 22:48:37 GMT

Thought the new warehouse was promoted as being more efficient because of robotics, so wouldn’t that be a benefit during these times? I can understand delays with returns because humans have to handle that but not shipping with robotics. The computers controlling the robotics should be able to be accessed from home. Personally only experiencing delays with Q. Things normal for me at HSN and other places I shop (don’t shop Amazon).

Re: Long Shipping Times

jlrbr — Wed, 08 Apr 2020 00:57:15 GMT

Shipping is taking awhile. And 2/4 items I did receive were wrong items. Customer service was excellent however!!

Re: Long Shipping Times

homedecor1 — Wed, 08 Apr 2020 01:20:02 GMT

Certainly wouldn't order anything you need quickly!

I placed a order online 3/20 with Carters, card charged and patiently waiting for delivery. I had to call CS as I saw a error -- they had option to call back as wait was more than 5 minutes & woukdnt "lose" your call spot.

OK no problem put my info & waited. This was last Monday they called me last Wednesday😳 and the CS rep was in India. Never have I called Carters and spoke to foreigner..they have "outsourced".

No problem took care of my double charged order but order still has not processed or shipped. The delivery now says 30 day from today...

So how can one expect quick delivery in these uncertain times when priorities are medical supplies, medical equipment, food stores, etc. not a item ordered from QVC or any shopping channel!

Re: Long Shipping Times

Catch71 — Fri, 10 Apr 2020 05:35:25 GMT

Ordered a Barbara King gardening item a week ago for a birthday gift. It hasn't shipped yet; doubt if it will be here on time now. I am guessing their business is up with everyone shopping from home now.

Re: Long Shipping Times

RollTide2008 — Fri, 10 Apr 2020 14:59:52 GMT

The warehouse operations need to adapt to COVID-19 safe workplace requirements. In order for the warehouse associates to practice social distancing, they are likely working with few people on each shift and normal procedures are likely taking longer.

I’ll be patient if it means keeping others safe at work.

Re: Long Shipping Times

Kindaglitzy — Fri, 10 Apr 2020 18:17:21 GMT

QVC? Amazon is likkity split.

flightofthehumblebee — Fri, 07 Aug 2020 01:00:54 GMT

My suggestion is that QVC needs to become far more competitive with on-line shopping services (Amazon, e.g.) because they are not cutting the mustard. It takes a couple of weeks to get the things I order from QVC.

I'm a Prime member (and yes, I pay the annual fee gladly for free and fast shipping) and can find almost everything that's on QVC on Amazon and have it sometimes the next day, but never more than a couple of days.

If I want to cancel, I can, much more easily. I get points that often mean that I am paying little or nothing for something I buy.

I also shop Chewy.com and other on-line sites and all of them are much quicker and more convenient (and that is what the "C" is supposed to stand for). Even eBay is quicker sometimes.

I have been a QVC shopper for at least 25 years (way back to Jeff and Kathy Levine) and have spent thousands and thousands of dollars in that time.

But things are different now. QVC is doomed if they don't step up and become more competitive. I don't want to wait two weeks to get a TSV.

Like a shark -- QVC, you gotta keep moving or you die. The world is rolling along. Get with it!