topic Re: a live CS representation in Q Talk

Trouble talking with a live CS representation

just wonder — Sun, 29 Mar 2020 01:51:46 GMT

I tried numerous times today to talk live with a customer service rep and each time it switched me to a busy signal. This happened probably 4-5 times and I have given up for the day. Anyone else experienced this?

Re: Trouble talking with a live CS representation

giova — Sun, 29 Mar 2020 01:55:15 GMT

yes, I gave up also.

Re: Trouble talking with a live CS representation

spursfan2 — Sun, 29 Mar 2020 02:29:13 GMT

yes. when I DO get thru to a live person I find a conversation with the busy signal is more productive.

Re: Trouble talking with a live CS representation

hooked on books — Sun, 29 Mar 2020 02:48:26 GMT

No, I called CS for a price adjustment yesterday and got through to a live rep (very, very pleasant woman) in about 8 minutes. Well, that was yesterday, maybe things are different today.

Re: Trouble talking with a live CS representation

CalminHeart — Sun, 29 Mar 2020 10:46:19 GMT

We all have to be extra patient right now. My guess is a lot of their CS reps are out because of covid-19.... kids home from school, at risk issues, etc.

Re: Trouble talking with a live CS representation

Bookplate — Sun, 29 Mar 2020 14:18:09 GMT

I had the same problem; also "live chat" had me chatting to myself. Sent an email and got no response. However, when I called again between 8:00 and 8:30 in the morning of the next day I did get a very helpful rep. So I suggest calling early if possible.

Re: Trouble talking with a live CS representation

Lisa now in AZ — Sun, 29 Mar 2020 18:10:56 GMT

My understanding is that all of the call center reps are working at home and are not there live. They may have a smaller crew, but they are working out of their homs, which is great. (Maybe not so much if they have kids at home)

Re: Trouble talking with a live CS representation

Snoopp — Sun, 29 Mar 2020 18:13:29 GMT

There have been some changes in the past few months. They no longer have supervisors available and you have a 48 hour wait for a callback.

Re: Trouble talking with a live CS representation

froggy — Sun, 29 Mar 2020 19:17:16 GMT

I have easily gotten through to live chat yesterday and today.

Re: Trouble talking with a live CS representation

Kindaglitzy — Mon, 30 Mar 2020 18:31:05 GMT

I had similar problem when I called CS yesterday. Had to hang up and call again three times before I finally got through. For me not a pleasant experience calling CS but sometimes necessary.

Re: Trouble talking with a live CS representation

Ann52 — Tue, 31 Mar 2020 00:41:24 GMT

Customer service reps could be teleworking. This is my 2d week of teleworking. It's very different. I miss my coworkers. I miss my workspace.

Re: Trouble talking with a live CS representation

Ann52 — Tue, 31 Mar 2020 00:43:13 GMT

@Bookplate wrote:
I had the same problem; also "live chat" had me chatting to myself. Sent an email and got no response. However, when I called again between 8:00 and 8:30 in the morning of the next day I did get a very helpful rep. So I suggest calling early if possible.

I use Facebook Messenger whenever I need to chat. It's easy and there's very little wait time. Not sure about now.

Re: Trouble talking with a live CS representation

CalminHeart — Thu, 02 Apr 2020 10:49:23 GMT

Be patient. A lot of people are quarantined and/or working from home. This is not a business-as-usual time.

Re: Trouble talking with a live CS representation

Diva on The Q — Thu, 02 Apr 2020 11:53:55 GMT

@just wonder: IMO, contact by email is the best way to resolve issues. I usually get a timely response. Plus, with email, you have a paper trail which (I think) is very important should any problems arise.

Re: Trouble talking with a live CS representation

Diva on The Q — Thu, 02 Apr 2020 11:58:28 GMT

@CalminHeart: So true!

Re: Trouble talking with a live CS representation

Catch71 — Thu, 02 Apr 2020 13:27:51 GMT

It's not just QVC. I have had trouble calling any business; they all have jammed phone lines. We need to give them a break; nothing is perfect right now. Things will clear up in time. I went online to check my credit card balance and they have a message at the top of their page saying please go online instead of calling as phone lines are jammed.

Re: Trouble talking with a live CS representation

LuvmyLab — Thu, 02 Apr 2020 16:40:29 GMT

@just wonder I've called customer service twice in the past week and got through with no problem. Slight hold but still had no problem.

Re: Trouble talking with a live CS representation

icezeus — Thu, 02 Apr 2020 21:13:17 GMT

I had to make two calls yesterday to two different banks. I had to transfer credits, and this could not be taken care of online. . I had to wait at least 30 minutes on hold for each call. I simply, put my phone on speaker and went about my work until someone came to the phone.

That's all that we can do, we need to be patient right now.

Re: Trouble talking with a live CS representation

hooked on books — Fri, 03 Apr 2020 04:40:33 GMT

I believe my mother's income tax form was lost in the mail. I can't reach any live IRS representatives. I would think that they would be considered "essential employees" especially now, during tax season.

a live CS representation

San Antonio Gal — Fri, 03 Apr 2020 10:09:32 GMT

A friend of mine had to call the investment company that handles her 401K. She was on hold for an hour and a half.

As others have stated, a longer than usual wait will probably be required for most companies during these uncertain times.