topic Re: Retuns Processing in Q Talk

Retuns Processing

ILLINOIS GIRL — Wed, 11 Mar 2020 19:05:20 GMT

Has anyone noticed how long it takes to process returns? On two seperate occasions I have returned items that take forever. Recently returned two jewelry items with their return label going back to South Carolina. I live in North Carolina and after 10 days still not there or processed.Tracking showed they had no information update very strange. Finally called customer service and asked them what was gong on...they said it was in the process of being returned and issued the return credit. Well that was five days ago and I am still waiting for the credit to show in my account. My opinion it just should not take this long on a return when you are one state away and this is the second time this has happened.

Re: Retuns Processing

Travone — Wed, 11 Mar 2020 19:19:13 GMT

I have had just the opposite experience. I recently returned one item and a few days later exchanged another. They happened to be out of the item I exchanged, but both credits were processed to my account quickly.

Re: Retuns Processing

Kachina624 — Wed, 11 Mar 2020 19:19:22 GMT

I returned two packages a week ago yesterday and haven't heard a word about them.

It's very strange...they go through periods where they're processed very fast, just within a couple of days. Then there are times like now which are extremely slow. Inconsistent. There's no noticable reason for it.

Re: Retuns Processing

Alison Wonderland — Wed, 11 Mar 2020 19:39:46 GMT

I'm not sure it's always on them.

I had two returns I mailed back on January 31. One processed on February 11 and the other - nothing. After 20 days, I contacted CS and they said that they had not received it from the post office. I was trying to get it tracked down and almost gave up when suddenly, 25 days later, my return processed.

I've had 4 items lost or delayed in shipping in the last 3 months. One was from QVC to me, two were from completely different companies, and the fourth was the return. It's been crazy.

Re: Retuns Processing

blackhole99 — Wed, 11 Mar 2020 22:06:26 GMT

Since I cannot track a return from the Q for some reason, after 7 days I email CS about it, that way there's a written record. I know the return was processed by the post office because I always use the Q return label and I get an email when the return is on it's way. I don't know why some returns can be returned and processed in 5 days and others take 7 to 14 days or longer. Just remember, the Q has your money and you are being charged until the item shows up as returned. If one wanted to, you could keep track of how long long a return takes and file a complaint with the Attorney Generals office.

Re: Retuns Processing

jlrbr — Thu, 12 Mar 2020 18:16:06 GMT

Please.....SMH, longest return process I've ever seen.

Re: Retuns Processing

LOUISIANA — Thu, 12 Mar 2020 23:03:36 GMT

Re: Retuns Processing

LOUISIANA — Thu, 12 Mar 2020 23:09:32 GMT

i think i have the answer thanks to my postlady,Several of my returns have taken forever and annot be tracked. Apparently alot of QVC returns are now done by a company called Newgistics.Once the package is logged in at your local post office and is picked up by Newgistics, you have to go on their website to track it-not the USPS tracking website.Use the track number on your post office receipt just like normal. It seems to take forever to get the return to its final destination. Qvc must have gotten a better price with them than the post office. Remember you get what you pay for.

Re: Retuns Processing

culebra — Tue, 17 Mar 2020 21:28:57 GMT

Some are fast and some are incredibly slow. I have had both experiences.

I was told by post office in Chicago that when you use QVC label, paeckages are held for awhile for accumulation. They send when there are many.

I now send under my own steam USPS Priority. It may cost a very little more, but at least you can track and it arrives sooner. I also get my refunds sooner.

Re: Retuns Processing

SandySparkles — Sun, 15 Mar 2020 02:31:45 GMT

@LOUISIANA Thank you for your detailed, insightful post! I am definitely making a note of it, as I was completely unaware.

~~~All we need is LOVE💖

Re: Retuns Processing

CalminHeart — Sun, 15 Mar 2020 10:49:53 GMT

@LOUISIANA wrote:
i think i have the answer thanks to my postlady,Several of my returns have taken forever and annot be tracked. Apparently alot of QVC returns are now done by a company called Newgistics.Once the package is logged in at your local post office and is picked up by Newgistics, you have to go on their website to track it-not the USPS tracking website.Use the track number on your post office receipt just like normal. It seems to take forever to get the return to its final destination. Qvc must have gotten a better price with them than the post office. Remember you get what you pay for.

A lot of companies use a third party to transport mail now when using their return labels. In some locations, packges sit until there are enough to make it worthwhile to the transporters to pick it up.

I alwys go to USPS dotcom and pay/print a priority mail postge label if it's something I can fit (or squish) into a flat rate envelope because it's just $.20 more than Q's label....and has full USPS tracking, gets there faster, and it is usually processed within 3 days.

Re: Retuns Processing

Kindaglitzy — Sun, 15 Mar 2020 12:26:55 GMT

I no longer care for using the pre paid return, reason being on two occasions I took to post office so I could get a receipt and they were not able to scan which is necessary to give a receipt. They made many attempts to scan, just would not work. They would have accepted without issuing a receipt but I would not do that. Consequently had to bring back home and rewrap to ship my way and then take to UPS and pay. Ever since this experience, I return “my way” via UPS where I know they will deliver in a day or two days at most depending on warehouse location. The only issue with this is have to watch refund amount because they frequently deduct the return fee. So my advice is to always watch your return credit amount. I usually get notified of credit within a week but seems to take several more days to show up in my account.

Re: Retuns Processing

Kindaglitzy — Sun, 15 Mar 2020 12:32:29 GMT

@CalminHeart Do you buy the flat rate envelope at the post office? I have never seen the envelopes only the flat rate boxes.

I suspected that the Q pre paid packages sat in the PO until the contractor felt there were enough to justify a pick up.

Re: Retuns Processing

catnappurr — Sun, 15 Mar 2020 12:48:41 GMT

Hi Illinois Girl! I am having the same problem and I live in SC! I ordered a Caroly Pollack ring and had to return due to sizing issue. I used PayPal as a method of payment instead of my Q card! I sent it back the next day. I finally had to call to see where the ring was! CS said it was refunded on the 10th of March and I still haven't seen the refund to my PayPal account and I was told it will take up to 24 to 48 hours to see the refund on my account and it should have been there, so far nothing. I called CS again and was told the refund was processed, but I was told to contact PayPal which I did. In the meantime the CS agent resubmitted my refund to the finance dept., but I am having to pay my PayPal account in the meantime so to protect myself I opened a dispute against QVC with PayPal. I'm not ordering from QVC again.

Re: Retuns Processing

CalminHeart — Mon, 16 Mar 2020 10:55:53 GMT

@Kindaglitzy wrote:
@CalminHeartDo you buy the flat rate envelope at the post office? I have never seen the envelopes only the flat rate boxes.

I suspected that the Q pre paid packages sat in the PO until the contractor felt there were enough to justify a pick up.

You don't pay for the flat rate envelopes until you mail them. You can pick them up at any place with a post office....grocery store, post office, etc. I usually order them online (free).

You can buy the pre-paid flat rate envelopes but I don't like those since they come stamped and don't have a tracking number.

Re: Retuns Processing

DAD — Sun, 02 Aug 2020 16:40:40 GMT

Great idea! I have 2 return it my way returns because I can't exchange them. One is almost 3 weeks & the other is 2 weeks. They need to hire more people or they are just not crediting our accounts because they have our money! Items have now been charged twice. I payment to go. I paid to return them but I can just about tell you they will charge me $6.95 for each item. Tell me the people can't tell the difference between a Q return label & a Pay it your way! So I am done. Just checking in to see if others are having te same problems with returns. Seems it's the new normal!!!

Re: Retuns Processing

Dancing — Sun, 02 Aug 2020 22:27:16 GMT

I have been waiting almost a month for 3 returns to be processed. I don't understand how Amazon, Macy's and Walmart give you your credits pretty quickly.

I am so done with QVC now because of this and also the quality and sizing of the clothes are terrible. Also, why have the prices gone up and the quality is low grade?

If QVC is losing money these are reasons why.