topic Re: Order still processing after 5 days? in Q Talk

Order still processing after 5 days?

jwemt81 — Wed, 05 Feb 2020 19:15:24 GMT

I placed an order on Saturday morning and it is now Wednesday afternoon and it STILL shows my order as processing. Is it normal for it to take this long? It says that I will receive my item by 2/10, but since it's now 2/5 and it hasn't even shipped yet, I highly doubt that will happen. This is the first time I've ordered anything from QVC in about 5 years, so I'm not very famiilar with their order processing/shipping process. This just seems like an awfully long time for an order to still be in process....

Re: Order still processing after 5 days?

Anonymous — Wed, 05 Feb 2020 19:24:20 GMT

Hi @jwemt81 I checked your order and it is loaded on the truck to ship. You will not see In Process change to Shipped until it is scanned into the first hub, but it's on the way.

Re: Order still processing after 5 days?

jwemt81 — Wed, 05 Feb 2020 19:26:05 GMT

Thank you!!!

Re: Order still processing after 5 days?

stellabystarlight — Wed, 05 Feb 2020 19:30:57 GMT

Shipping had been good. Now it is bad. Most of my orders are still "In Process" after 4 days. Not a happy camper!

Re: Order still processing after 5 days?

Anonymous — Wed, 05 Feb 2020 19:48:10 GMT

Hi @stellabystarlight I have emailed the warehouse about the orders you placed on 2/1 to see if they can help.

Re: Order still processing after 5 days?

Daisypap — Wed, 05 Feb 2020 19:51:50 GMT

My orders from 2/1 are still showing as "in process" as well. I called earlier this morning and the CS person could not tell me anything. Mods - Can you find out if my items have been shipped?

Re: Order still processing after 5 days?

Pecky — Wed, 05 Feb 2020 19:56:53 GMT

I have a few still in process after five days also.

Re: Order still processing after 5 days?

jwemt81 — Wed, 05 Feb 2020 21:16:20 GMT

My order finally just updated with a tracking number after 5 days of waiting. I sure wish QVC would speed up their order processing and shipping a bit.

Re: Order still processing after 5 days?

stellabystarlight — Wed, 05 Feb 2020 23:06:18 GMT

Thank you, Alice QVC! I appreciate all your help.

Re: Order still processing after 5 days?

Warrior2022 — Wed, 05 Feb 2020 23:37:34 GMT

@jwemt81 wrote:
I placed an order on Saturday morning and it is now Wednesday afternoon and it STILL shows my order as processing. Is it normal for it to take this long? It says that I will receive my item by 2/10, but since it's now 2/5 and it hasn't even shipped yet, I highly doubt that will happen. This is the first time I've ordered anything from QVC in about 5 years, so I'm not very famiilar with their order processing/shipping process. This just seems like an awfully long time for an order to still be in process....

WOW. I have never had any order tell me what I would receive my order by. Is that something new? If so, That's great!

Re: Order still processing after 5 days?

Anonymous — Thu, 06 Feb 2020 12:50:55 GMT

Hi @stellabystarlight I heard back for the warehouse both orders placed on 2/1 are loaded on the truck to be shipped out to you.

Re: Order still processing after 5 days?

DJs mom — Thu, 06 Feb 2020 14:46:43 GMT

@Warrior2022 wrote:
@jwemt81 wrote:
I placed an order on Saturday morning and it is now Wednesday afternoon and it STILL shows my order as processing. Is it normal for it to take this long? It says that I will receive my item by 2/10, but since it's now 2/5 and it hasn't even shipped yet, I highly doubt that will happen. This is the first time I've ordered anything from QVC in about 5 years, so I'm not very famiilar with their order processing/shipping process. This just seems like an awfully long time for an order to still be in process....
WOW. I have never had any order tell me what I would receive my order by. Is that something new? If so, That's great!

@Warrior2022 when you place an order online you will see your EDD before you submit your order. You will also see the EDD in the email confirmation Q sends.

Re: Order still processing after 5 days?

Warrior2022 — Thu, 06 Feb 2020 15:08:47 GMT

@DJs mom wrote:
@Warrior2022 wrote:
@jwemt81 wrote:
I placed an order on Saturday morning and it is now Wednesday afternoon and it STILL shows my order as processing. Is it normal for it to take this long? It says that I will receive my item by 2/10, but since it's now 2/5 and it hasn't even shipped yet, I highly doubt that will happen. This is the first time I've ordered anything from QVC in about 5 years, so I'm not very famiilar with their order processing/shipping process. This just seems like an awfully long time for an order to still be in process....
WOW. I have never had any order tell me what I would receive my order by. Is that something new? If so, That's great!
@Warrior2022 when you place an order online you will see your EDD before you submit your order. You will also see the EDD in the email confirmation Q sends.

Thank you, Yes, I am aware of the EDD, however the OP stated a receive by date.

Re: Order still processing after 5 days?

stellabystarlight — Thu, 06 Feb 2020 15:47:06 GMT

Thank you so much, Alice QVC. At least I have an idea of when I will get them.

Re: Order still processing after 5 days?

Lisa now in AZ — Thu, 06 Feb 2020 18:36:10 GMT

@Warrior2022 , EDD is the Estimated Delivery Date which is when you are supposed to receive your order.

Re: Order still processing after 5 days?

Warrior2022 — Fri, 07 Feb 2020 15:17:37 GMT

@Lisa now in AZ wrote:
@Warrior2022 , EDD is the Estimated Delivery Date which is when you are supposed to receive your order.

No, that is a ESTIMATED delivery date. Before, on or after.

Re: Order still processing after 5 days?

Jacie — Fri, 07 Feb 2020 21:46:35 GMT

I don't get it.

There are so many companies out there who are getting shipping done at sonic speeds. AND, for free, Really annoying that we pay for shipping and QVC just cannot seem to pick up their feet and get products moving.

Frankly, the merch isn't all that extraordinary anymore to warrant the wait time! Get it together!

Re: Order still processing after 5 days?

jlrbr — Fri, 07 Feb 2020 22:10:00 GMT

@Jacie yes, the Q needs to get on the bandwagon and have free shipping, they also need to improve the return process. Like Amazon returns to Kohls, be nice if they hooked up with someone for returns. They're so far behind the times going and coming.