topic Re: STILL HAVING SITE DIFFICULTY in Q Talk

STILL HAVING SITE DIFFICULTY

Shanus — Tue, 28 Jan 2020 14:37:41 GMT

Anyone still experiencing trouble today. I just answered a thread...kind of lengthy, hit "post", told to go back to homepage for authentification. Signed in again...twice.

I'll try calling CS again who said it would be reported to the techs...Yeah, right!!

Re: STILL HAVING SITE DIFFICULTY

DrKelli — Tue, 28 Jan 2020 14:38:16 GMT

Yes, I typed an incredibly long post which then disappeared.

Re: STILL HAVING SITE DIFFICULTY

IMW — Tue, 28 Jan 2020 14:39:37 GMT

Seems like they, QVC don't give a ---------.

Re: STILL HAVING SITE DIFFICULTY

jlrbr — Tue, 28 Jan 2020 14:43:16 GMT

Outdated like everything else.

Re: STILL HAVING SITE DIFFICULTY

Shanus — Tue, 28 Jan 2020 14:45:27 GMT

I did just speak again to CS and she said "they're working on it". I lost it! I told her the site's had difficulty for at least 6 months...not just Forums but trying to place orders...many have just given up. I tried to politely tell her that if the tech team can not assess the issue and fix it in 1/2 a year, perhaps new hirings are needed.

Re: STILL HAVING SITE DIFFICULTY

Shanus — Tue, 28 Jan 2020 14:47:12 GMT

@DrKelli wrote:
Yes, I typed an incredibly long post which then disappeared.

@DrKelli Same happened here...twice. I then received some idiotic "load or discard" message.

Re: STILL HAVING SITE DIFFICULTY

NickNack — Tue, 28 Jan 2020 14:53:18 GMT

@Shanus wrote:
I did just speak again to CS and she said "they're working on it". I lost it! I told her the site's had difficulty for at least 6 months...not just Forums but trying to place orders...many have just given up. I tried to politely tell her that if the tech team can not assess the issue and fix it in 1/2 a year, perhaps new hirings are needed.

@Shanus I doubt it's the tech team's fault. I think they're probably using old outdated software and need to update the entire system.

Re: STILL HAVING SITE DIFFICULTY

Shanus — Tue, 28 Jan 2020 15:08:58 GMT

I'll check in on forums until I get too frustrated. There's obviously no one who's listening. I tried to place an order on Sat., beauty day and was also cut off. Bad business for Q.

Each day, there are fewer new threads, posts/replies because people are disgusted...not much new to read. I assume they've dropped out..temporarily.

Re: STILL HAVING SITE DIFFICULTY

2blonde — Tue, 28 Jan 2020 15:42:55 GMT

@Shanus I confess I've been busy with work, but I've also been on the SLC bulletin boards a lot. Since I buy a fair amount of jewelry from them, it's informative to hear what others are saying about their issues. If you watch that channel at all, you may find it interesting and informative. There are a few others from here who post there as well.

Re: STILL HAVING SITE DIFFICULTY

FrostyBabe1 — Tue, 28 Jan 2020 15:45:40 GMT

@Shanus wrote:
I'll check in on forums until I get too frustrated. There's obviously no one who's listening. I tried to place an order on Sat., beauty day and was also cut off. Bad business for Q.

Each day, there are fewer new threads, posts/replies because people are disgusted...not much new to read. I assume they've dropped out..temporarily.

In my case, I've decided that it's permanent. I had a run-in with an obnoxious poster who's had as many nicknames as the number of times she's been banned about 10 days ago and decided enough was enough. Her melodramatic attempt to "shame" and "gotcha" me was quite promptly deleted, but I've simply had enough.

The absolute final straw is the recent debacle with the easy-pay double billings. I was assured by CS that the "pending" charges would just "fall off", but they didn't. They were actually processed. CS couldn't give me a time frame as to when they would be fixed, so I disputed the charges with my credit card. This morning I recieved a threatening email from QVC's loss management/fraud department telling me that if I didn't contact them regarding the matter, it would impact my ability to purchase. You've got to be kidding me! It's their mistake and they hadn't fixed it!

I called my credit card company and they said that they see the credits to reverse the charges are pending, but THEY will contact QVC for me.

No more. I'm done.

Re: STILL HAVING SITE DIFFICULTY

Kachina624 — Tue, 28 Jan 2020 15:49:25 GMT

I tried to do a couple of searches. Got a msg, "entity too large".

Re: STILL HAVING SITE DIFFICULTY

SeaMaiden — Tue, 28 Jan 2020 15:58:16 GMT

@Shanus Today a NEW thing going on.... I go to reply to a post... and an old post I replied to shows up .... like WHAT THE *#$%? This has happened several times and I had to cancel my reply as it was totally not what I replied to.

Re: STILL HAVING SITE DIFFICULTY

x Hedge — Tue, 28 Jan 2020 16:15:43 GMT

@SeaMaiden

Well!! I guess that explains the handful of replies that were obviously posted in the wrong forum/thread this month.

Posters reply, and it shows up in a completely unrelated thread.

Re: STILL HAVING SITE DIFFICULTY

software — Tue, 28 Jan 2020 16:57:24 GMT

Maybe that's the plan

@Shanus wrote:
I'll check in on forums until I get too frustrated. There's obviously no one who's listening. I tried to place an order on Sat., beauty day and was also cut off. Bad business for Q.

Each day, there are fewer new threads, posts/replies because people are disgusted...not much new to read. I assume they've dropped out..temporarily.

Re: STILL HAVING SITE DIFFICULTY

Suzeecat — Tue, 28 Jan 2020 17:51:58 GMT

Ugh, YES ! ! ! I like to check in on my work computer during my lunch break but I sure don't want to spend half of my lunch break staring at that circle going round and round . . . .

Re: STILL HAVING SITE DIFFICULTY

x Hedge — Tue, 28 Jan 2020 18:25:35 GMT

@Shanus wrote:
@DrKelli . . I then received some idiotic "load or discard" message.

I get the load or discard option all day every day, for over a year now, because their system is full of incompatabilities.

It can't come to terms with my using a full view on a mobile site, so it keeps fouling up my half done reply when it auto-changes my settings while I'm writing.

Every time I change it back I have to reload.

Dr Kelli, select and copy your composition before you leave the page, because the Autosave is wonky too, and 'reload' is sometimes all wrong.

Re: STILL HAVING SITE DIFFICULTY

Still Raining — Tue, 28 Jan 2020 20:55:28 GMT

It is odd that it seems to clear up some later in the day.

Re: STILL HAVING SITE DIFFICULTY

Shanus — Wed, 29 Jan 2020 10:56:06 GMT

@Still Raining wrote:
It is odd that it seems to clear up some later in the day.

@Still Raining Most days, I'm so frustrated, annoyed and lost patience to keep checking back.

Re: STILL HAVING SITE DIFFICULTY

San Antonio Gal — Wed, 29 Jan 2020 11:57:45 GMT

@2blonde wrote:
@Shanus I confess I've been busy with work, but I've also been on the SLC bulletin boards a lot. Since I buy a fair amount of jewelry from them, it's informative to hear what others are saying about their issues. If you watch that channel at all, you may find it interesting and informative. There are a few others from here who post there as well.

@2blonde - what is the SLC channel?

Re: STILL HAVING SITE DIFFICULTY

2blonde — Wed, 29 Jan 2020 16:09:18 GMT

@San Antonio Gal wrote:
@2blonde wrote:
@Shanus I confess I've been busy with work, but I've also been on the SLC bulletin boards a lot. Since I buy a fair amount of jewelry from them, it's informative to hear what others are saying about their issues. If you watch that channel at all, you may find it interesting and informative. There are a few others from here who post there as well.
@2blonde - what is the SLC channel?

@San Antonio Gal It's ShopLC