topic Re: Easy Pay in Q Talk

Easy Pay

elated — Sat, 11 Jan 2020 19:36:36 GMT

Please be aware that something is off in their system. My payment was taken from my bank account but it was listed as past due and pay now. I had a chat on line and was told the authorization was received but it takes 24-48 hours to update. This has never happened before and I was concerned. This is just a heads up for anyone who might see it on their account. This has never happened to me.

Re: Easy Pay

Shelbelle — Sat, 11 Jan 2020 20:21:36 GMT

I never use Easy Pay, Flex Pay, Value Pay or Stretch Pay or any kind of Pays except to py in full each month. Never allow myself to get over extended. Much safer that way.

Re: Easy Pay

elated — Sat, 11 Jan 2020 21:08:19 GMT

@Shelbelle wrote:
I never use Easy Pay, Flex Pay, Value Pay or Stretch Pay or any kind of Pays except to py in full each month. Never allow myself to get over extended. Much safer that way.

I don't understand your comments. First, I never am over extended and second just because I choose easy pay doesn't mean I buy more than I can pay. Everyone makes choices in their life, I choose my way and you choose your way.

Re: Easy Pay

San Antonio Gal — Sat, 11 Jan 2020 21:44:07 GMT

@elated wrote:
@Shelbelle wrote:
I never use Easy Pay, Flex Pay, Value Pay or Stretch Pay or any kind of Pays except to py in full each month. Never allow myself to get over extended. Much safer that way.
I don't understand your comments. First, I never am over extended and second just because I choose easy pay doesn't mean I buy more than I can pay. Everyone makes choices in their life, I choose my way and you choose your way.

I agree @elated . I use Easy Pay and not over extended and I understand finances very well. Those comments by the other poster was not necessary.

Re: Easy Pay

Shelbelle — Sat, 11 Jan 2020 22:04:50 GMT

Like you said, you choose your way, I choose mine, but no reason to be so nasty. I read quite often that many over extend themselves when allowing themselves to get involved with so many payments at a time. By paying in full, I only buy what I know i can afford. but no reason to hit me with such backlash. Easy Pays add up and before you know it you can easily be in trouble.

Re: Easy Pay

loves daisies — Sun, 12 Jan 2020 00:14:36 GMT

I noticed that problem also. The easy pay on my account shows past due when I have no control over when an easy pay item is paid. THIS NEEDS TO BE FIXED NOW!!! (Thank you for bringing this to our attention. I would not have known to check overwise. Thanks a bunch.)

Re: Easy Pay

weezer111 — Sun, 12 Jan 2020 20:11:55 GMT

Happening to me too. Debited the money and states I was past due. Called cs and they said wait a few days to see if it clears up. Heard many are calling with the same issue.

Re: Easy Pay

aroc3435 — Tue, 14 Jan 2020 16:31:00 GMT

@elated You are not alone. I just checked my account this a.m. and a January 9 small easy pay is indicated as overdue.

I found my order confirmation e-mail for that item and have e-mailed the Social Team to see what is up.

Had the same problem with an early January smart payment on their sister company--Zulily--under the Qurate family. And yet, larger amounts for Z around the same date DID go through!

Hope this isn't going to be their "new normal" or folks really won't be purchasing here.

The Social Team is very professional so I'm hoping I get some sort of explanation after they've investigated. I certainly don't want to pay it and then they "correct" their system and I wind up paying an installment twice.

Re: Easy Pay

Imaoldhippie — Tue, 14 Jan 2020 17:05:22 GMT

Last week I paid off my easy pays. I check my account this moring and I too have past due, pay now red labels. I will definitely call CS.

Re: Easy Pay

Lipstickdiva — Tue, 14 Jan 2020 17:13:39 GMT

@San Antonio Gal wrote:
@elated wrote:
@Shelbelle wrote:
I never use Easy Pay, Flex Pay, Value Pay or Stretch Pay or any kind of Pays except to py in full each month. Never allow myself to get over extended. Much safer that way.
I don't understand your comments. First, I never am over extended and second just because I choose easy pay doesn't mean I buy more than I can pay. Everyone makes choices in their life, I choose my way and you choose your way.
I agree @elated . I use Easy Pay and not over extended and I understand finances very well. Those comments by the other poster was not necessary.

I also agree. Not sure why this started to turn into people over extending themselves. Yes it happens but people also over extend themselves with credit cards too.

I use easypay but once I know I'm keeping the item, I often go into my account and pay the balance off rather than extending out the payments.

Re: Easy Pay

BrandiDavis — Tue, 14 Jan 2020 18:25:58 GMT

@elated I hope you were able to get it straightened out!! I think I remember reading on another thread that there was a glitch in their system that was causing these "past due" messages to occur, but I don't remember on which thread it was I'm sorry. As I said, hopefully by now you've gotten it resolved!!

Oh and don't you just love those people who love to make unnecessary comments at those of us that use easy pay? I am a single mom and make less than $35k a year, so does that mean I shouldn't get to treat myself to something I would "like" every once in a while? Afterall I do work 48 + hours per week....Well, EP allows me to be able to do that! I don't have it ALL at once, but I can afford $5 a month for example. I always feel insulted when those posters who knock EP ALWAYS have to say, "I pay EVERYTHING in FULL, EVERY time", well I'm happy for you that you are financially ABLE to do that, but keep in mind there are some of us who aren't. We also like to have nice things though and personally speaking I"m grateful that they offer EP here at the Q. This is honestly the ONLY reason I shop here, otherwise I couldn't "afford" anything. Mabe put yourself in our shoes for a second BEFORE you post your not so welcoming comments....don't you think we'd also LOVE to be able to pay for something in full too?? Just a thought.

Sorry, thanks for letting me vent. It just frustrates me when I see others putting EP down as if those of us who utilize it are somehow inferior or something. That might not be the right word, but it comes off as a we're better than you attitude. JMO I'm tired as I worked all night and haven't been to bed yet and have to brb at 11p tonight, YAY lol so have a good day ladies!

Re: Easy Pay

elated — Tue, 14 Jan 2020 19:50:11 GMT

No resolution yet. Talked to several CS reps and emailed the social team. All I found out that there is an internal error and should be fixed by tonight. Who knows what is going on with this company. For every step forward they make, they take two steps back. I am thoroughly disgusted. Apparently it happened on the 9th when my payment was due.

Re: Easy Pay

BrandiDavis — Thu, 16 Jan 2020 04:44:32 GMT

@elated wrote:
No resolution yet. Talked to several CS reps and emailed the social team. All I found out that there is an internal error and should be fixed by tonight. Who knows what is going on with this company. For every step forward they make, they take two steps back. I am thoroughly disgusted. Apparently it happened on the 9th when my payment was due.

Ss!! I was really hoping for a resolution for you! Hang in there, hopefully they'll get it resolved asap!!

Re: Easy Pay

qvcaddition — Thu, 16 Jan 2020 08:36:50 GMT

I started it in customer service when it happen to me and got a snarky remark about EP. It has to do with the statement closing on the 8th instead of the 9th and those EP Stuck in limbo.

QVC IS GETTING SO BAD. I have something stuck IN PROCESS AGAIN.

Re: Easy Pay

CalminHeart — Thu, 16 Jan 2020 12:10:54 GMT

@BrandiDavis wrote:
@elated I hope you were able to get it straightened out!! I think I remember reading on another thread that there was a glitch in their system that was causing these "past due" messages to occur, but I don't remember on which thread it was I'm sorry. As I said, hopefully by now you've gotten it resolved!!

Oh and don't you just love those people who love to make unnecessary comments at those of us that use easy pay? I am a single mom and make less than $35k a year, so does that mean I shouldn't get to treat myself to something I would "like" every once in a while? Afterall I do work 48 + hours per week....Well, EP allows me to be able to do that! I don't have it ALL at once, but I can afford $5 a month for example. I always feel insulted when those posters who knock EP ALWAYS have to say, "I pay EVERYTHING in FULL, EVERY time", well I'm happy for you that you are financially ABLE to do that, but keep in mind there are some of us who aren't. We also like to have nice things though and personally speaking I"m grateful that they offer EP here at the Q. This is honestly the ONLY reason I shop here, otherwise I couldn't "afford" anything. Mabe put yourself in our shoes for a second BEFORE you post your not so welcoming comments....don't you think we'd also LOVE to be able to pay for something in full too?? Just a thought.

Sorry, thanks for letting me vent. It just frustrates me when I see others putting EP down as if those of us who utilize it are somehow inferior or something. That might not be the right word, but it comes off as a we're better than you attitude. JMO I'm tired as I worked all night and haven't been to bed yet and have to brb at 11p tonight, YAY lol so have a good day ladies!

You are spot on. I was a single mom too so understand.

Re: Easy Pay

Cumbercookie13 — Thu, 16 Jan 2020 17:42:06 GMT

@BrandiDavis wrote:
@elated I hope you were able to get it straightened out!! I think I remember reading on another thread that there was a glitch in their system that was causing these "past due" messages to occur, but I don't remember on which thread it was I'm sorry. As I said, hopefully by now you've gotten it resolved!!

Oh and don't you just love those people who love to make unnecessary comments at those of us that use easy pay? I am a single mom and make less than $35k a year, so does that mean I shouldn't get to treat myself to something I would "like" every once in a while? Afterall I do work 48 + hours per week....Well, EP allows me to be able to do that! I don't have it ALL at once, but I can afford $5 a month for example. I always feel insulted when those posters who knock EP ALWAYS have to say, "I pay EVERYTHING in FULL, EVERY time", well I'm happy for you that you are financially ABLE to do that, but keep in mind there are some of us who aren't. We also like to have nice things though and personally speaking I"m grateful that they offer EP here at the Q. This is honestly the ONLY reason I shop here, otherwise I couldn't "afford" anything. Mabe put yourself in our shoes for a second BEFORE you post your not so welcoming comments....don't you think we'd also LOVE to be able to pay for something in full too?? Just a thought.

Sorry, thanks for letting me vent. It just frustrates me when I see others putting EP down as if those of us who utilize it are somehow inferior or something. That might not be the right word, but it comes off as a we're better than you attitude. JMO I'm tired as I worked all night and haven't been to bed yet and have to brb at 11p tonight, YAY lol so have a good day ladies!

Well put! I'm a single unmarried woman who has a decent income but not enough to always pay full price for things, and sometimes Easy Pay is a good choice. Those of you that can pay full price all the time great, but don't shame those who choose to split payments because it makes it more financially convienient. I always see posts knocking Easy Pay whenever it's brought up which leads to some questionable comments about those that use it---some just need to refrain from always having that snooty comeback!

Re: Easy Pay

FancyPhillyshopper — Sat, 18 Jan 2020 01:16:17 GMT

Please, please keep in touch with Customer Service and make sure that your payments go through and everything gets taken care of!! Have them send your account to the Finance Department ASAP if needed.

Their problems made easy-pays stop going through and have the customer shown as overdue with payments.

QVC actually closed my account and sent it to collections due to their mistake of that so-called system glitch!

It was one complete mess. You can read my story in: Q Talk--Be Very Afraid!

Re: Easy Pay

qvcaddition — Sat, 18 Jan 2020 14:31:33 GMT

@FancyPhillyshopper

@FancyPhillyshopper wrote:
Please, please keep in touch with Customer Service and make sure that your payments go through and everything gets taken care of!! Have them send your account to the Finance Department ASAP if needed.

Their problems made easy-pays stop going through and have the customer shown as overdue with payments.

QVC actually closed my account and sent it to collections due to their mistake of that so-called system glitch!

It was one complete mess. You can read my story in: Q Talk--Be Very Afraid!

I loved your poem in Q talk Brilliant. So sorry you went through that. They resolved it, but lot of anxiety they cause because no one knows what is going on at the Q. I called the CC company and they said YOU ARE FINE, IT'S A QVC GLICH.

Re: Easy Pay

Trinity11 — Sat, 18 Jan 2020 17:54:42 GMT

2 weeks of calling Customer Service, asking different moderators to intervene on our account and writing to Corporate it took more than 2 weeks to "fix" the mess of asking for 9 payments that only had 6. No one in Customer service could help and they finally sent it to Finance. "David" from Finance called and he said it would be cleared up but it wasn't the next day and it took many additional days to "fix" the mess they created.

I would truly be afraid to do business with a company that has so little regard for their customers. Also forgot a Cust. Service rep told me on the phone that a $690.00 pair of earrings was probably free ...a good will gesture on the part of the Q, when I saw a refund (that never actually came through). One hand doesn't know what the other is doing...Some of the "stories" my husband was told by the reps was like a sequel to "O'Henry"s" short stories.