topic Re: My orders are missing in Q Talk

My orders are missing

KACEE1115 — Tue, 17 Dec 2019 01:45:31 GMT

Just checking on Tracking, two items are due December 26 for my two daughters and then I ordered a Tarte trio for my granddaughters and a wallet for grandson, the orders are not there at all. I guess I will have to call customer service. I'm very disappointed I thought I was done.

Re: My orders are missing

patbz — Tue, 17 Dec 2019 01:49:19 GMT

@KACEE1115 : I'm sorry how this terrible shipping is being felt by your family. Next year do Amazon (faster and cheaper, also great selection).

Re: My orders are missing

loriqvc — Tue, 17 Dec 2019 02:23:10 GMT

@KACEE1115 - Do you mean that you cannot see your orders on the Order Status page? Or that the orders have not arrived yet?

If you received email confirmations of your orders, I think you can be pretty certain that they were placed. If your meaning is that you simply cannot see the orders online, you may want to try clearing your browser cache and cookies or using a different browser; the site sometimes has issues that cause the customer to apply adjustments in order to make things work properly. Good luck!

Re: My orders are missing

giddy up — Tue, 17 Dec 2019 03:18:11 GMT

Don't worry Shawn will save Christmas.

Re: My orders are missing

KACEE1115 — Tue, 17 Dec 2019 03:23:19 GMT

Oh my gosh I'm so sorry, these were in my saved card I never finished my order. That will teach me. I think I remember now I had them in the cart and then got a phone call. What a dummy.

Re: My orders are missing

blackhole99 — Tue, 17 Dec 2019 03:26:17 GMT

There's no way somebody is not going to be disappointed because QVC orders did not arrive in time for Christmas. If you must buy from the Q, do your shopping when they have Christmas in July.

Re: My orders are missing

loriqvc — Tue, 17 Dec 2019 03:50:37 GMT

@KACEE1115 - I'm glad you figured everything out!

Re: My orders are missing

sann — Tue, 17 Dec 2019 17:17:27 GMT

QVC should do better than this. No excuses.

Re: My orders are missing

sann — Tue, 17 Dec 2019 17:20:37 GMT

@sann wrote:
QVC should do better than this. No excuses.

Glad to hear it's been resolved.

Re: My orders are missing

goldensrbest — Tue, 17 Dec 2019 18:07:38 GMT

Not qvc fault,op forgot to place the order.

Re: My orders are missing

KACEE1115 — Wed, 18 Dec 2019 00:56:00 GMT

Also some good news on delivery, what showed on my order for two items that would be delivered on December 26, arrived today. Thank you QVC for moving it on