topic Re: IMPROVED SHIPPING in Q Talk

IMPROVED SHIPPING

Suzeecat — Mon, 16 Dec 2019 15:42:17 GMT

Watching a bit last night and they were bragging about being able to get stuff delivered by the 25th. I thought they were overstating or else just presenting stuff that they knew they could rush out. It's not for me to be able to understand what is involved when some things come right away and others take over a month.

I just tracked a couple of items I ordered last Thursday and was informed that they were delivered today! Well, that's great! Now, why can't they always do that???

Re: IMPROVED SHIPPING

RespectLife — Mon, 16 Dec 2019 15:48:38 GMT

It has GREATLY improved for me.

I am receiving things in 3-4 days from ORDERING to my DOOR! Never have I gotten things that fast let alone at Christmas time!

I do have an LDO top that is coming from CA and is in its 2nd week. Totally understandable as I am east coast. Not a gift anyways.

Re: IMPROVED SHIPPING

KingstonsMom — Mon, 16 Dec 2019 15:48:45 GMT

@Suzeecat

That's funny, I just received an email from QVC that an order I placed last week that had guaranteed delivery by 12/24 will NOT arrive by 12/24.

So much for QVC's 'guarantee'.....

Re: IMPROVED SHIPPING

Kachina624 — Mon, 16 Dec 2019 16:04:16 GMT

Overall, I've found shipping to be vastly improved. Clothing I've ordered has shipped in 2 days.

Re: IMPROVED SHIPPING

millieshops — Mon, 16 Dec 2019 16:07:55 GMT

@SuzeecatI don't even care about the WHY. That's the back story and knowing it won't change anything for me although if I had to guess, I'd guess either someone in corporate didn't thoroughly vet the new warehouse builder or the new warehouse builder built something bad, walked off the job, went bankrupt, etc.

We all already know that when something is being built (new or renovation) things go wrong so often. If they didn't, half the court shows on TV would disappear and HGTV could go dark for hours every day! It's not different in commercial real estate - just bigger and frustrating to more people.

I also know therer's no such thing as a perfect company - not a retailer, a medical organization, a bank, a restaurant, etc. They're all good until they're not, so I'll just hope we're close to the end of QVC's worst issues. I do know my Friday night order shipped yesterday (Sunday), and even though none of my order in 2019 were delayed, even for me this shipping was fast - and free!

Re: IMPROVED SHIPPING

patbz — Mon, 16 Dec 2019 16:24:01 GMT

All my shopping for the holidays has arrived in four days of less (none of it is from Q but Amazon and Costco are on the ball). I even had a Lego kit from Amazon that was supposed to be delivered on Dec.22 that is being delivered today!

Re: IMPROVED SHIPPING

dodies — Mon, 16 Dec 2019 17:17:48 GMT

Wish I could agree. just notified that an order placed on Dec5th has shipped and they are congratulating themselves. Let's see....dec fifth was 11 days ago.....didn't order an item for Christmas a couple of days ago because I have NO faith it would arrive in time regardless of what they say. Yet if you decide to cancel an item the next day, it can't be done because it's in process......funny how that works for them, but not the customer. I've been a qvc customer since they were CVN, but am ordering very little, if anything now because of loooooong delays and ridiculous shipping. They seem a bit behind the times since there are a great many much smaller companies shipping for free with merchandise arriving in very few days. The idea of purchasing from tv was great back in the day but is almost outdated now and the company is falling behind. Since I can return an item from Amazon at a local store without even having to package or or print a return slip, why would I pay for QVC to take something back? Especially since I received it in two days? Am able to order an item from Chico's at the store, if it's not in stock, have it shipped for free and return to store if it doesn't work out....Many of the companies featured on QVC offer free shipping from their website and coupons. It's too bad,because QVC at one point was fresh and innovative and now seems old and slow.

Re: IMPROVED SHIPPING

Kindaglitzy — Mon, 16 Dec 2019 23:06:25 GMT

It’s risky to order anything now without paying upgraded shipping if you want it by the 24th, don’t care what they are promoting on air. My two Courtney C rings that shipped on Dec 8 have not moved in tracking since the 12th, last Thursday. Very skeptical whether I will even get them at this point but have two more days before I can talk to a CS puppet!

I hope Q starts a campaign in January “Buy Now and we Guarantee delivery by December 24, 2020”!

Re: IMPROVED SHIPPING

KailaS — Tue, 17 Dec 2019 00:03:49 GMT

@Kindaglitzy wrote:
It’s risky to order anything now without paying upgraded shipping if you want it by the 24th, don’t care what they are promoting on air. My two Courtney C rings that shipped on Dec 8 have not moved in tracking since the 12th, last Thursday. Very skeptical whether I will even get them at this point but have two more days before I can talk to a CS puppet!

I hope Q starts a campaign in January “Buy Now and we Guarantee delivery by December 24, 2020”!

----

I also ordered last Thursday with expedited shipping. The item, with an EDD today, has not even made it to UPS. And do not get me started on an item ordered on Dec.9 that was sent Mail Innovations. 🙀 I will keep it for next year if I decide to accept delivery. I really was done shipping, but I decided to order a few extra items for my sister. Lesson learned.

Re: IMPROVED SHIPPING

NJBeach — Tue, 17 Dec 2019 01:13:01 GMT

There's a new video discussing the near completion of the new fulfillment center.

https://www.qvc.com/content/standaloneplayer.html?mediaId=53bc8e77ea4947fd9034b9d3f1f53d6b&cm_ite=MAIN_CTALINK_6RT:CustomerRetentionatrisk&cm_ven=POSTCARD&cm_cat=ShipDelay_Week5019EM_20191213_ALLPLAY_CAMP16557&cm_pla=B50PlusMBS_QVCActive_2110940013&p1=726C3F7E-7724-467D-A0DB-419DD68EC706&p2=63F48761-9E4C-4633-9DB1-461F2028405C

Re: IMPROVED SHIPPING

SuhseK — Tue, 17 Dec 2019 01:35:23 GMT

@KailaS wrote:
@Kindaglitzy wrote:
It’s risky to order anything now without paying upgraded shipping if you want it by the 24th, don’t care what they are promoting on air. My two Courtney C rings that shipped on Dec 8 have not moved in tracking since the 12th, last Thursday. Very skeptical whether I will even get them at this point but have two more days before I can talk to a CS puppet!

I hope Q starts a campaign in January “Buy Now and we Guarantee delivery by December 24, 2020”!
----
I also ordered last Thursday with expedited shipping. The item, with an EDD today, has not even made it to UPS. And do not get me started on an item ordered on Dec.9 that was sent Mail Innovations. 🙀 I will keep it for next year if I decide to accept delivery. I really was done shipping, but I decided to order a few extra items for my sister. Lesson learned.

--------
If the items are for your Sister, can't you just explain, she might have an extended Christmas, and have a late gift(s).
I know my Sister would understand.

I may be doing that with my Aunt. Ordered her a couple of leggings On a Torrid sale. It was 7 days before they shipped and now, they have arrived in my city and have apparently bouncing between UPS and USPS for 3 days!

Im sure they'll be delivered in plenty of time, I'm not stressing, but, it's a reminder of why I vastly prefer to shop locally, at Christmas, especially!

Re: IMPROVED SHIPPING

Kindaglitzy — Tue, 17 Dec 2019 02:08:35 GMT

Reference the video, at least we now know the place actually exists.

Re: IMPROVED SHIPPING

GrailSeeker — Tue, 17 Dec 2019 02:08:43 GMT

I wonder if some items aren't shipped directly from the manufacturer or vendor. Just got a new Stan Herman robe in 4 days from ordering.

Re: IMPROVED SHIPPING

Kindaglitzy — Tue, 17 Dec 2019 19:06:35 GMT

My order, referenced above, has now gone in tracking from VA (about 20 miles from where I live) to Philadelphia and now in NJ somewhere. Seriously doubt I ever receive it. Something seriously wrong with “Mail Innovations” that Q needs to address with USPS. Doubt that will happen with their current emphasis on new warehouse etc.

Re: IMPROVED SHIPPING

Kindaglitzy — Wed, 18 Dec 2019 13:11:24 GMT

My order is now back in VA, bounced between two different areas in VA but not to my PO yet. As I said in other threads here, something seriously wrong with Mail Innovations. The sad part is Q does not even seem to be addressing all these complaints that I read here, including my own, with their Mail Innovations contractor.

Re: IMPROVED SHIPPING

AuntG — Wed, 18 Dec 2019 13:14:36 GMT

The banner "We are SO sorry for shipping delays" is still posted. My stuff arrived - it was slower but at least it's here now. Things are bound to improve after the holiday rush.

Re: IMPROVED SHIPPING

LovemesomeQ1979 — Wed, 18 Dec 2019 15:37:17 GMT

I had ordered the temptations three mini loaf pans on December 8th. It sat in process until December 16th and went on back order all while the item is still available on QVCs website. Q did send an email Monday telling me the item would be delayed. I was able to cancel my order and so I did. Shipping still has lots of issues.

Re: IMPROVED SHIPPING

MommyAngie — Thu, 19 Dec 2019 22:00:51 GMT

My Lindt order hsas been sitting in NH since Dec.11 waiting to ship! Awful!!

Re: IMPROVED SHIPPING

KailaS — Thu, 19 Dec 2019 23:05:45 GMT

Suddenly, everything showed up at once. The item with expedited shipping showed up a day late, but it's here. And the mail Innovations item only bounced around a little. My UPS and USPS folks are dropping off packages before 7:00 a.m. and as late as 9:00 p.m. I have been impressed over the last four days. Those folks are really hustling in my area of PA with deliveries.

Re: IMPROVED SHIPPING

CalminHeart — Sat, 21 Dec 2019 11:08:33 GMT

Q is actually spending the money to use faster shipping options this time of year. They won't continue that for long and I sure don't expect the speed to continue once the holidays are over. And we all know their returns handling will be slower than molasses.