topic Re: How long does it take for returns... in Q Talk

How long does it take for returns...

bunjetto — Wed, 11 Dec 2019 02:21:18 GMT

I returned a few items (defective/sizing) three weeks ago and still haven't been processed ...really? Customer Chat doesn't work either. Way to go. Q

Re: How long does it take for returns...

rms1954 — Wed, 11 Dec 2019 02:25:18 GMT

@bunjetto wrote:
I returned a few items (defective/sizing) three weeks ago and still haven't been processed ...really? Customer Chat doesn't work either. Way to go. Q

Try calling and speaking to someone. I did last night and got thru. My return tracking showed it was received but nothing noted on their site. They were able to take the tracking number and could see it was received so they went ahead and issued my refund. It's really that easy. It's the time of year that things are busy.

Re: How long does it take for returns...

GAQShopr53 — Wed, 11 Dec 2019 02:30:35 GMT

@bunjetto wrote:
I returned a few items (defective/sizing) three weeks ago and still haven't been processed ...really? Customer Chat doesn't work either. Way to go. Q

I have come to realize it depends on what and where you are returning. I have returned kitchen items and it has only taken a week unless the package sits at the post office for days before going back. I have also had refunds take longer due to weather delays.

I would call or ask one of the Mods in the Customer Care forum to assist you with your question. The chat worked for me but I had to use another web browser to actually connect.

Re: How long does it take for returns...

bunjetto — Wed, 11 Dec 2019 02:30:36 GMT

Thank you Imtep! I will do that.

Re: How long does it take for returns...

Nataliesgramma — Wed, 11 Dec 2019 11:18:05 GMT

I am sure the Christmas returns are going to be a nightmare....

Re: How long does it take for returns...

tarytoo — Thu, 12 Dec 2019 12:27:26 GMT

i'm having the same problem. returned some things. post office says they are there but qvc hasn't refunded my money or said they received them. i filled out one of those forms to have them check into it but that was a while ago. still haven't heard a word. getting frustrated.

Re: How long does it take for returns...

Lucylu12 — Fri, 13 Dec 2019 18:18:12 GMT

Email the Social Team you will get satisfaction quickly. Terrific Team. QVC at its Best!

Re: How long does it take for returns...

Grouchomarx — Fri, 13 Dec 2019 18:29:31 GMT

It's a terrible process QVC utilizes for returns. I think they do it to discourage returns. They have you drop it at the post office. Then it just sits there until their designated courier picks it up, which is not on a regular schedule but seemingly whenever they feel like it. Then it creeps its way across the country at a snails pace. TERRIBLE system! Othe companies are so much better about this including HSN AND they don't charge you an arm and a leg, the returns are usually free. My advice is get the receipt from the post office to prove you dropped it off, that way maybe you can make a case to get your refund faster, although this would involve the hassle of having to contact CS, which, who wants to even do that. QVC needs to improve their system. The best part is when your refund arrives weeks later and it's 67 cents.

Re: How long does it take for returns...

aj1980 — Sun, 15 Dec 2019 12:42:05 GMT

please read thread under Customer care regarding social tem is the way to go

Re: How long does it take for returns...

wagirl — Sun, 15 Dec 2019 15:05:26 GMT

I sent stuff back about 2-3 weeks ago and just got a notice that the return had been processed and my refund given----I sent stuff back to AMZ- and didn't even get home before I had my refund---interesting!!! Guess where I will do most my shopping ?????

Re: How long does it take for returns...

Georgiagrama — Mon, 16 Dec 2019 01:43:16 GMT

@bunjetto I've actually had very good luck with my returns so far. However, like you, I'm returning things that haven't worked early. Not waiting until after Christmas unless it's necessary.

I'm thinking it's more along the lines of what you are returning. Some things just seem to take longer.

Just give them a call. I had one return that I could not trace the return label. I checked every day for several days. The next thing that showed up was my refund. Never could track the label.

Customer service has been wonderful to date for me.

Re: How long does it take for returns...

Penelope59 — Mon, 16 Dec 2019 04:20:35 GMT

Amazon has the money back in your account in less than 10 minutes along with a really nice detailed email from the CS rep you speak with...they are as quick at refunds as they are at shipping...I don't know how they do it

Re: How long does it take for returns...

blackhole99 — Mon, 16 Dec 2019 22:58:39 GMT

Returns should take no more than 7 to 10 business days, if it takes more than that something is fishy. When I can't track returns I notify CS via email, that way they have a record and have to resolve it. I am like a dog with a bone when it comes to returns because I return a fair amount.

Re: How long does it take for returns...

123 Jewelry — Thu, 19 Dec 2019 02:02:35 GMT

The time for returns to process has been very slow for some time. I have been a customer for over 25 years and I havw never seen these delays before.

I do not find any other Company takes this long to process returns. I hope that they can improve this process in 2020. They tie up peoples money much too long for returns.

Re: How long does it take for returns...

CalminHeart — Thu, 19 Dec 2019 12:03:20 GMT

Cobwebs can grow on a person waiting on Q to process a return. They are the slowest I've ever seen from any retailer (The North Face is a close second). They keep giving reasons (excuses) but I don't believe them since it's been this way for a few years. If it's been 3 weeks, call CS.

Re: How long does it take for returns...

Sylanne — Thu, 19 Dec 2019 12:54:55 GMT

QVC holds on to your money for as long as they legally can. This is one of the reasons I no longer want to shop w/them.