topic Re: QVC SHIPPING ISSUES in Q Talk

QVC SHIPPING ISSUES

culebra — Mon, 09 Dec 2019 15:41:39 GMT

Why is QVC having such a hard time getting their merchandise out the door to their customers? You pay and merchandise goes into IN PROCESS and takes forever to ship. Of course, QVC does not allow you to cancel when it takes so long to ship.

I will say most of the shipping issues have been clothing. I purchased a new Halo when it was the TSV. It was at my house within 3 days.

Re: QVC SHIPPING ISSUES

sarahpanda — Sun, 08 Dec 2019 10:44:09 GMT

You definitely fall into a 'trap' if you risk ordering from QVC, especially this close to Christsmas...but then again, their shipping delays have been an issue for a long, long time. Good luck !

Re: QVC SHIPPING ISSUES

CalminHeart — Sun, 08 Dec 2019 11:05:45 GMT

@sarahpanda wrote:
You definitely fall into a 'trap' if you risk ordering from QVC, especially this close to Christsmas...but then again, their shipping delays have been an issue for a long, long time. Good luck !

Agreed. I would never trust Q after December 1st to get something here by Christmas. Even Dec 1st is pushing it.

Re: QVC SHIPPING ISSUES

busygirl — Sun, 08 Dec 2019 12:26:24 GMT

I have no issues with getting my purchases.

Re: QVC SHIPPING ISSUES

Spurt — Sun, 08 Dec 2019 17:53:20 GMT

And just like the last couple of years there will be lots of threads with people crying how QVC's "Christmas guarantee" didn't work for them, their whole Christmas was ruined....BOO HOO!!!!

Folks, ya gotta shop earlier these days not just QVC but with all online retailers as there are more and more online purchases and thus the demands for holiday delivery skyrocket and put a strain on all the delivery services.....If you want a gift GUARANTEED to be there for Christmas SHOP LOCALLY or next year plan ahead and join the Christmas In July Shoppers if your going to buy from QVC.....

Re: QVC SHIPPING ISSUES

Lisa now in AZ — Sun, 08 Dec 2019 16:01:57 GMT

With as many MONTHS as the shipping has been horrible and with items remaining IN PROCESS for weeks, I am surprised when people act like it is something new. There have been banners on the website apologizing for the delays, as well as countless discussion threads about this. I imagine it will soon be time for the first QVC Ruined My Christmas threads to start popping up.

Re: QVC SHIPPING ISSUES

Krimpette — Sun, 08 Dec 2019 16:22:44 GMT

I just had to request a credit because my order appeared to have been incorrectly addressed! Went to the wrong state and is on its way back to QVC because the address doesn't exist in that area. Can't imagine how that can happen! Not willing to reorder at this point.

Re: QVC SHIPPING ISSUES

Spurt — Sun, 08 Dec 2019 18:03:44 GMT

@Krimpette wrote:
I just had to request a credit because my order appeared to have been incorrectly addressed! Went to the wrong state and is on its way back to QVC because the address doesn't exist in that area. Can't imagine how that can happen! Not willing to reorder at this point.

@Krimpette

Talking about incorrectly addressed packages....I had the same problem with a gift I ordered from L.L. Bean.... My address is very long and it looked fine on the website but in actuality when LL Bean printed the label that they used for mailing it cut off 2 numbers in my condo unit number.....So it was a bit of a miracle that it was delivered to me in my mailbox....I guess my mail carrier knew my correct unit and made sure I still got it despite the wrong unit# and all.....(SO HATS OFF TO THE POST OFFICE!) But I let LLBean know about it and how they need to accommodate long addresses.... So QVC isnt alone in address mixups....

Re: QVC SHIPPING ISSUES

skatting44 — Sun, 08 Dec 2019 20:04:50 GMT

Guess, I've been pretty lucky lately. I've received all my recent orders in reasonable time , some ven faster than I expected. Earlier this yr , my packages were slow and I have one/two missing which had to be resent by QVC.

Re: QVC SHIPPING ISSUES

mspatmac — Mon, 09 Dec 2019 01:32:29 GMT

I wonder if QVC is ever going to be able to dig themselves of the mess their in with shipping issues, stale products etc. Also wonder about the return rate now and after the holidays. I personally believe they are losing customers rather than gaining the younger demographics they are tryng to entice. Next quarters report should tell the tail of they direction the Q and HSN are going. Time will tell

Re: QVC SHIPPING ISSUES

Daysdee — Mon, 09 Dec 2019 01:42:01 GMT

I ordered the Bose TSV for myself as have wanted one for years. I think II ordered it on 11/29 and it shows it will be here Dec. 11. The tracking still shows it "back east" and I'm on the west coast. (today is 12/8)

Re: QVC SHIPPING ISSUES

Nonametoday — Mon, 09 Dec 2019 01:44:42 GMT

I have one for you. According to Tracking, my package was out for delivery on December 2. Then it was transferred to the post office. From that point on, there is no further tracking. Did it just go out into cyberspace?

Re: QVC SHIPPING ISSUES

SurferWife — Mon, 09 Dec 2019 02:03:34 GMT

Since there are only 2 statuses - IN PROCESS & SHIPPED, there is no clear delineation of what IN PROCESS means regarding where, within the ordering process, an item really is. Perhaps having an initial status of 'ORDER RECEIVED' might be helpful. Once an item is getting ready to ship, then it could change to In Process. I've seen that on other websites from which I've placed orders.

Personally, though, it doesn't matter to me. Once I order an item I know I will get it in about 2 weeks. I'm fine with that.