topic Re: Another Lost Package in Q Talk

Another Lost Package

77yangya — Tue, 03 Dec 2019 18:59:24 GMT

I placed another order that got lost. No activity. I called UPS, they said that they never received it. It never left QVC's warehouse. This is what UPS told me. They said a tracking number was created but it's lost and that I need to phone where I placed the order. I called QVC and they said oh, you'll get it but any time there's a package just sitting, I never get it. Now, to order this again? NO. Why should I have to wait for weeks to receive something? Wow, QVC's shipping is in the basement.

What a shame. QVC, can't you please maybe charge a bit more for shipping and this kind of thing won't happen? There seems to be a problem with packages getting out of the warehouses to the shipping companies, which ever ones are used.

Re: Another Lost Package

bad4257 — Tue, 03 Dec 2019 19:35:08 GMT

I've posted this before.....I ordered last Summer a Convert a Bench......LOST

Re: Another Lost Package

Imaoldhippie — Tue, 03 Dec 2019 19:53:17 GMT

How does charging more for shipping make packages not get lost?

Re: Another Lost Package

Kindaglitzy — Tue, 03 Dec 2019 20:46:07 GMT

How could something as large as a convert a bench get lost! What a story they are telling on that one!

Re: Another Lost Package

hooked on books — Tue, 03 Dec 2019 20:53:54 GMT

A couple of years ago, a storage bench( the one with the covers and they fold up) never arrived and was presumed "lost". QVC sent me out an immediate replacement but that missing bench never did show up! If anyone may be using it, I hope they are enjoying it, LOL! I was just happy to get a replacement so promptly!

Re: Another Lost Package

x Hedge — Wed, 04 Dec 2019 02:18:56 GMT

". . .
QVC, can't you please maybe charge a bit more for shipping
. . ."

Gasp! 😲 🙊

Re: Another Lost Package

SandySparkles — Wed, 04 Dec 2019 07:16:12 GMT

@77yangya I feel bad that happened to you. I know with millions of packages being shipped per day, hiccups are inevitable. I am well aware of porch piracy, due to regular media coverage in one form or another. I was surprised however, to learn of UPS drivers that steal packages. I won't go into much detail, but Google it. I am sure, if you are not already aware of this disturbing trend, you will be surprised too. Some are seasonal workers. Some have criminal histories, which leaves me wondering how they passed their background checks. Just something to think about. I receive most of my packages without incident, and still believe the system, although flawed, is still reliable.

~~~All we need is LOVE💖

Re: Another Lost Package

HiLo — Wed, 04 Dec 2019 08:35:16 GMT

In my area, it's the Post Office who is losing the packages. Since UPS has been partnering with them,some of mine have been found in the back room of the PO and according to the tracting information, had been there for several days. UPS rarely delivers a package in my area anymore. UPS sends the packages to a certain destination and from there the PO takes over.and is responsible for the delivery. Maybe it works differently according to location.

Re: Another Lost Package

pommom — Thu, 05 Dec 2019 18:03:30 GMT

Going thru these posts, there seems to be a pattern forming. Not good - not good at all.

Re: Another Lost Package

Lovemyboots — Sun, 05 Jan 2020 21:11:45 GMT

If my packages go totally thru UPS I get them fast & I GET them! But if they go thru mail innovations or the post office, then it is a toss of the dice as to when or IF you will receive your order! In this day & time that is just rediculos & unacceptable!!

Re: Another Lost Package

Ilovetea — Mon, 06 Jan 2020 07:25:27 GMT

@Lovemyboots wrote:
If my packages go totally thru UPS I get them fast & I GET them! But if they go thru mail innovations or the post office, then it is a toss of the dice as to when or IF you will receive your order! In this day & time that is just rediculos & unacceptable!!

Mail Innovations adds another 2-5 days to my delivery time...usually closer to 5. Tracking will show an item transferred to the USPS in the early AM on a Wed-Friday and it won't move until the next Tuesday, which means it gets delivered on Wednesday or later. The QVC EDD will add a few days to what it may have been in the past and an item will still be delivered days after that. I get that QVC doesn't control it once it leaves their warehouses but it does control the shipping prices and the method of delivery for standard orders. They should do whatever HSN does with shipping. The few things I order with them get shipped faster and received quicker than their own estimated delivery date