topic Re: Nice....online ordering down in Q Talk

Nice....online ordering down

wakefield64 — Sun, 24 Nov 2019 22:32:43 GMT

So at the busiest time online ordering is down and so is live chat. I think you have some issues to solve. Kind of kills impulse buying, which I guess I should be happy about.

Re: Nice....online ordering down

QVCkitty1 — Sun, 24 Nov 2019 22:35:24 GMT

@wakefield64 wrote:
So at the busiest time online ordering is down and so is live chat. I think you have some issues to solve. Kind of kills impulse buying, which I guess I should be happy about.

They really, really need to get a handle on their IT situation. This happens way too often.

Re: Nice....online ordering down

BalletBabe — Sun, 24 Nov 2019 22:38:52 GMT

Sometimes the only way to fix internet issues is by shutting it down. Give them a chance. Better to be down for an hr. then out all night. If you must order immediatly something is wrong with that. Calm down and have some hot cholcolate.

Re: Nice....online ordering down

tropics21 — Sun, 24 Nov 2019 22:55:41 GMT

The issue has NOTHING to do with solving the computer issues at qvc, I spoke to CS twice. It is completely down, can't order can't do anything. It is going to be down over two hours. If that were the case, the idea of this is a way of solving their years of IT issues, this is not it, because they would have enough brains to shut it down in the middle of the night when $$$$$$ is not lost. JUST THINK ABOUT IT, QVC IS LOSING MILLIONS AND IT IS OVER TWO HOURS IT IS OUT. What is stinking here is that none of the hosts even mention it to the people watching at home, that is how qvc does bad business, instead of trying to salvage lost revenue by the second and having the tv hosts give suggestions on how to order, they don't, they once again allow the customers to go thru turmoil by keeping them questioning as how to order. In my opinion, qvc continues to be non transparent and instead of helping customs by telling the hosts to inform customers how to order why the computer is down, they simply say nothing. Disgusting with a capital D

Re: Nice....online ordering down

Diva on The Q — Sun, 24 Nov 2019 23:14:21 GMT

We can't know for sure if the hosts knew about the IT issues. I don't want to assume they had prior knowledge. Secondly, I don't believe this is being done on purpose. It wouldn't make any sense. QVC as well as any other retail business is in business to make money. Sometimes, things just happen.

Re: Nice....online ordering down

BalletBabe — Sun, 24 Nov 2019 23:14:59 GMT

@tropics21 wrote:
The issue has NOTHING to do with solving the computer issues at qvc, I spoke to CS twice. It is completely down, can't order can't do anything. It is going to be down over two hours. If that were the case, the idea of this is a way of solving their years of IT issues, this is not it, because they would have enough brains to shut it down in the middle of the night when $$$$$$ is not lost. JUST THINK ABOUT IT, QVC IS LOSING MILLIONS AND IT IS OVER TWO HOURS IT IS OUT. What is stinking here is that none of the hosts even mention it to the people watching at home, that is how qvc does bad business, instead of trying to salvage lost revenue by the second and having the tv hosts give suggestions on how to order, they don't, they once again allow the customers to go thru turmoil by keeping them questioning as how to order. In my opinion, qvc continues to be non transparent and instead of helping customs by telling the hosts to inform customers how to order why the computer is down, they simply say nothing. Disgusting with a capital D

YOU ARE NOT PAYIING ATTENTION: THEY HAVE MENTIONED IT SEVERAL TIMES THAT THEY ARE HAVING ISSUES AND TO WRITE THE ITEM NUMBERS DOWN AND TRY TO BE PATIENT.

Re: Nice....online ordering down

BalletBabe — Sun, 24 Nov 2019 23:16:27 GMT

@LovemesomeQ1979 wrote:
I doubt this was a planned outage. It would make more sense to take the system down overnights during non live programming. I even had trouble signing on to reply on this post. I hope it's not an issue that our card numbers and information gets comprised.

I am sure it was not planned either. Not on a weekend nor during daytime hours. You would think people are going to starve to death if they can't place an order immediatly. LOL

Re: Nice....online ordering down

mom2four0418 — Sun, 24 Nov 2019 23:23:38 GMT

@wakefield64 wrote:
So at the busiest time online ordering is down and so is live chat. I think you have some issues to solve. Kind of kills impulse buying, which I guess I should be happy about.

I just placed an online order with no problem.

Re: Nice....online ordering down

TheMemphisVette — Sun, 24 Nov 2019 23:24:05 GMT

the hosts have stated over and over there is issue.

heard it 6 times on q2 joan presentation last hour.

and just 2 more times on q1 just now with mary beth.

Re: Nice....online ordering down

Beth-QVC — Sun, 24 Nov 2019 23:28:21 GMT

The system is back up.

Beth QVC

Re: Nice....online ordering down

BalletBabe — Sun, 24 Nov 2019 23:47:11 GMT

Beth you deserve a medal! You are the best!

Re: Nice....online ordering down

Annabellethecat66 — Sun, 24 Nov 2019 23:57:56 GMT

I've posted here several times that GOD forbid if you want to talk to a human.....

I've been on hold before (both cell phone and home phone at the same time for at least 15 minutes....waiting and waiting.

Sometimes I have a question or want to make sure it's being sent to the right place, etc.

They've lost quite a few orders from me because I get tired of waiting.

I was talking to a friend who orders from QVC she said she has the same problem trying to get through.

There isn't anything I really need and I don't buy a lot of specifically Christmas gifts.

I give people things all through the year, so I don't go crazy at Christmas.

I forgot to say I ordered cat food from Chew at 9:30PM on line Friday night. It came yesterday! A huge box (2 cases of canned and 4 packages of Sheba)....

Same thing with Amazon! Last year I ordered a kerosene heater early in the morning and it was at my doorstep the same day late at night. The same day!

Re: Nice....online ordering down

KathyM23 — Mon, 25 Nov 2019 03:47:18 GMT

QVC really needs to change their IT service provider. There is something major that needs corrected IMO as QVC regularly has issues with the site not working. I imagine there are management personnel tearing their hair out trying to get the system working again. Seems like the system is not large enough to handle ordering past a certain limit.

Those who say calm down and wait to order until the system is working again evidently are not wondering about the underlying problem that QVC has with their system. Makes me wonder about the security of our information. Something is defintely not up to snuff. In this era of on-line ordering, a company whose site has all the issues QVC has needs to be worrying about staying in business. Can you just imagine how much money QVC loses when you cannot order on line. Yes, you can use auto ordering, but this is the technology era and that doesn's help those who want to come to the site to browse and order.

Re: Nice....online ordering down

homedecor1 — Mon, 25 Nov 2019 03:58:20 GMT

I tried today to order a few things on GD wishlist...finally, gave up☹️

Glad I did placed order thru "A" yes paid a few $ more but free shipping and arriving Tuesday🙂🙂🙂

Re: Nice....online ordering down

stevieb — Mon, 25 Nov 2019 04:11:31 GMT

Some will always defend QVC, make excuses for their dysfunctional on-line operation or point the finger back at customers for lacking patience, but the reality is that QVC's web presence has far too many glitches far too often. It really is somewhat inexcusable for a company that exists to sell to customers wanting to buy.