topic Re: As Is Price Changes in Q Talk

As Is Price Changes

pattypeep — Thu, 14 Nov 2019 14:34:43 GMT

I purchased two of Valerie's 3 foot white birch trees. One for $25 in October and one for $39 in November. Last week noticed that they were priced at $20 in AsIs. They had not shipped yet. I called for a price adjustment. Well, we'd be glad to WHEN they ship. Well, I can wait. What? Now they are priced back up to $39. If a customer has already ordered and the item is "in processing", why can't the price adjustment be done at that time? IMO, not good customer service.

Re: As Is Price Changes

blackhole99 — Thu, 14 Nov 2019 14:52:23 GMT

IMO QVC is a price manipulator, I don't know if they all do it, but it stinks. It's too much work all around if you are paying attention and want a price adjustment.

Re: As Is Price Changes

KingstonsMom — Thu, 14 Nov 2019 14:59:41 GMT

Quite frankly, I'm surprised they would even do a price adjustment on an item just because there is a lower 'as is' price on the same item.

Hope it works out for you!

Re: As Is Price Changes

Lipstickdiva — Thu, 14 Nov 2019 15:12:26 GMT

I've noticed changes in the as-is prices. I always figured when they get more stock in, they raise the price. As stock dwindles and there is hardly anything left, they lower the price.

The lowest as-is clothing prices seem to be on items where there is only a size or 2 left and 1 or 2 colors. Otherwise, I've noticed the as-is prices aren't as great as they used to be. Sometimes it's not even worth it.

Re: As Is Price Changes

tessam — Thu, 14 Nov 2019 15:25:38 GMT

IMO price changes within QVC's 30 day policy is appropriate and in line with what other stores do. I have never had a problem requesting an adjustment. In fact, the reps are surprisingly pleasant about it and accommodating. Why not call again and ask a different representative?

Re: As Is Price Changes

BrandiDavis — Thu, 14 Nov 2019 15:38:04 GMT

@KingstonsMom wrote:
Quite frankly, I'm surprised they would even do a price adjustment on an item just because there is a lower 'as is' price on the same item.

Hope it works out for you!

That is exactly what I was thinking! I guess just try to be grateful that they're even going to do it for you, b/c a "new" item and an "as is" item ARE different prices for obvious reasons. JMO

Re: As Is Price Changes

sashamatthews — Thu, 14 Nov 2019 15:42:48 GMT

I put items in my wish list and then watch the pricing change, sometimes day to day. I hate that! if the price goes down, leave it down - don't boost it back up. HSN does the same thing. For instance, a small Martha Stewart wallet went down to about $73, and is now back to $99. I am not going to buy it at the higher price.

Re: As Is Price Changes

KingstonsMom — Thu, 14 Nov 2019 15:49:16 GMT

@BrandiDavis

Exactly.

I was under the impression that the first 2 were not purchased at an 'as is' price, but maybe I'm mistaken.

Re: As Is Price Changes

BrandiDavis — Thu, 14 Nov 2019 15:52:54 GMT

@KingstonsMom wrote:
@BrandiDavis

Exactly.

I was under the impression that the first 2 were not purchased at an 'as is' price, but maybe I'm mistaken.

Yep, that is the way I interpreted it too,

Re: As Is Price Changes

Susan Louise — Thu, 14 Nov 2019 18:56:04 GMT

@pattypeep wrote:
I purchased two of Valerie's 3 foot white birch trees. One for $25 in October and one for $39 in November. Last week noticed that they were priced at $20 in AsIs. They had not shipped yet. I called for a price adjustment. Well, we'd be glad to WHEN they ship. Well, I can wait. What? Now they are priced back up to $39. If a customer has already ordered and the item is "in processing", why can't the price adjustment be done at that time? IMO, not good customer service.

@pattypeep That happens to me once in awhile too. It's no big deal. The rep at the time when I call will just put the info about the price change into the notations and I just call back CS when I see the item has shipped and they will make the price adjustment...easy peasy. In the meantime, until whenever the order ships, I just put the order # and lower price on a sticky note.

I think that situation happened about 5-8 times so far and CS always made the price adjustment once the order ships even it is when the price has gone back up. Sometimes this situation happens during a flash sale event, or a one day event...or it was a primetime/lunchtime special, etc.

Re: As Is Price Changes

pattypeep — Thu, 14 Nov 2019 18:50:14 GMT

@KingstonsMom My bad ~ yes, the first two were purchased in the "as is" section. I wasn't explicit enough in my post.

Re: As Is Price Changes

pattypeep — Thu, 14 Nov 2019 18:52:03 GMT

@Susan Louise Thank you. I will call back if and when the other one ships.

Re: As Is Price Changes

Pagan — Thu, 14 Nov 2019 18:56:20 GMT

@pattypeep wrote:
I purchased two of Valerie's 3 foot white birch trees. One for $25 in October and one for $39 in November. Last week noticed that they were priced at $20 in AsIs. They had not shipped yet. I called for a price adjustment. Well, we'd be glad to WHEN they ship. Well, I can wait. What? Now they are priced back up to $39. If a customer has already ordered and the item is "in processing", why can't the price adjustment be done at that time? IMO, not good customer service.

That refund process happens in other places too.

E.g. A few weeks ago I forgot to apply a coupon code when buying on the Yankee Candle website.

When I rang, the only way they could now apply the coupon was after they had shipped, as if it was a return refund. Sure enough, a week later after my order had shipped, I got an email to say a refund to the value of the coupon had been applied to my card.

Re: As Is Price Changes

Tissyanne — Fri, 15 Nov 2019 01:30:10 GMT

@pattypeep wrote:
I purchased two of Valerie's 3 foot white birch trees. One for $25 in October and one for $39 in November. Last week noticed that they were priced at $20 in AsIs. They had not shipped yet. I called for a price adjustment. Well, we'd be glad to WHEN they ship. Well, I can wait. What? Now they are priced back up to $39. If a customer has already ordered and the item is "in processing", why can't the price adjustment be done at that time? IMO, not good customer service.

@pattypeep ,

I think the reason the item has to ship first is because in the event it never ships out QVC has refunded money never paid to them.

Re: As Is Price Changes

pattypeep — Fri, 15 Nov 2019 02:09:49 GMT

@Tissyanne They are not refunding any money, simply adjusting the price, then instead of billing $39 when the item ships, they will bill $20. I appreciate your input.