topic Re: Returns and Exchanges Suck in Q Talk

Returns and Exchanges Suck

Teddixat — Mon, 11 Nov 2019 02:28:30 GMT

I don’t know why they bother. I have had no luck with this service. On three occasions they sent me the same exact item they I returned or they tell you it’s no longer available when it clearly is. Q needs to hire more competent people because my experience has been negative

Re: Returns and Exchanges Suck

blackhole99 — Mon, 11 Nov 2019 03:25:54 GMT

I don't know what to tell you, I've had 2 successful returns and exchanges so far this month. The turn around time isn't as fast as it could be, but I'm not complaining. I think you are right about the help though, you have to be lucky enough to get someone who is contentious.

Re: Returns and Exchanges Suck

rms1954 — Mon, 11 Nov 2019 04:45:04 GMT

Possibly you may have not been clear in filling out your return slip. Did you contact CS to speak with someone?

Re: Returns and Exchanges Suck

Beth-QVC — Mon, 11 Nov 2019 04:53:07 GMT

@Teddixat

I am sorry that you have had such a poor experience with our exchanges. Is there an exchange I can help you with now?

Beth QVC