topic Re: Farewell QVC in Q Talk

Farewell QVC

Gemlovr3 — Sat, 09 Nov 2019 17:59:32 GMT

I’m finally done with the garbage you call a business. There is no more quality, convenience or value anymore.

I wait weeks for a single item to be shipped and then delivered, I wait even longer for a return or an exchange.

i buy something on easy pay and you charge my entire balance for the item causing me undue bank charges.

Im going to shop where there’s free shipping, better customer service and a company who really cares.

You used to be all of those things but now you are just another online merchant.

Signed,

A 25 years customer no more

Re: Farewell QVC

MalteseMomma — Sat, 09 Nov 2019 18:10:07 GMT

I agree.I quit also Everything you said is true and to top it all off,we cannot even get customer service anymore!!!

I am soooooo done here!

Re: Farewell QVC

Shelbelle — Sat, 09 Nov 2019 18:09:42 GMT

I come here to chat, and do watch the shows I enjoy, but have not made a Q purchase in 7 years. Very happy I was able to curtail my buying habit when I did. I do order occassionally from Shop HQ and HSN when there is a true bargain to be had.

Re: Farewell QVC

hippiechick7897 — Sat, 09 Nov 2019 18:12:02 GMT

Sorry that happened to your bank account. They definitely are not doing anything to stay competitive.

Re: Farewell QVC

BalletBabe — Sat, 09 Nov 2019 18:19:46 GMT

It seems as if the social team don't answer emails any more. I am right behind you guys. This is bologna.

Re: Farewell QVC

Kindaglitzy — Sat, 09 Nov 2019 18:21:48 GMT

@Gemlovr3 sorry this happened to you. Definitely not the Q it once was.

Re: Farewell QVC

BalletBabe — Sat, 09 Nov 2019 18:22:55 GMT

@Kindaglitzy wrote:
@Gemlovr3sorry this happened to you. Definitely not the Q it once was.

If this is how they are going to conduct business, I am done. I have been with them since day one.

Re: Farewell QVC

Shanus — Sat, 09 Nov 2019 18:23:00 GMT

@BalletBabe Unfortunately, they don't read our suggestions or complaints here either.

Re: Farewell QVC

BalletBabe — Sat, 09 Nov 2019 18:24:48 GMT

@Shanus wrote:
@BalletBabe Unfortunately, they don't read our suggestions or complaints here either.

Being a Prime member they have already lost a lot of my business. When I call Amazon , I am always helped. This is just sad. It is their loss.

Re: Farewell QVC

Kkins — Sat, 09 Nov 2019 18:25:57 GMT

I have been trying to get through to customer service ALL MORNING and now into the afternoon...even chat not responded to. In my experience, exchanges are all fails unless you speak with a team member. I have a pair of $65 pants I need in a smaller size...no response. I have been a customer for 25 years or more and they are a mere shadow of what they were...gone downhill so much over the past months.

Re: Farewell QVC

BalletBabe — Sat, 09 Nov 2019 18:32:00 GMT

@Kkins wrote:
I have been trying to get through to customer service ALL MORNING and now into the afternoon...even chat not responded to. In my experience, exchanges are all fails unless you speak with a team member. I have a pair of $65 pants I need in a smaller size...no response. I have been a customer for 25 years or more and they are a mere shadow of what they were...gone downhill so much over the past months.

Well I will give it some time and maybe that is why. It is a shame, they are going to go under with bad customer service and it is one problem after the other with their website, shipping etc.

Re: Farewell QVC

jlrbr — Sat, 09 Nov 2019 18:32:52 GMT

Amen. I canceled my auto delivery items of over 10 years. I'm done. My neighbor quit a few months ago.
I don't have time nor do I have the patience to deal with poor service. There are too many other places I can spend my money receiving much better customer service.

Re: Farewell QVC

BalletBabe — Sat, 09 Nov 2019 18:36:13 GMT

@jlrbr wrote:
Amen. I canceled my auto delivery items of over 10 years. I'm done. My neighbor quit a few months ago.
I don't have time nor do I have the patience to deal with poor service. There are too many other places I can spend my money receiving much better customer service.

@jlrbr Thanks for reminding me. I have one that will be cancelled if I do not get a response.

Re: Farewell QVC

BalletBabe — Sat, 09 Nov 2019 18:50:11 GMT

UPDATE: I did get a response, so I take back my complaint.

Re: Farewell QVC

jlrbr — Sat, 09 Nov 2019 18:57:43 GMT

I admit the Amazon delivery has spoiled me. And if I need to return going to Kohls is just so convenient.
I stated previously Q has really messed up. I personally don't think they'll recover. They should've been doing focus groups periodically to keep up.

Re: Farewell QVC

10000thnickname — Sat, 09 Nov 2019 19:15:23 GMT

Yes, I needed a single brew coffee brewer this morning as mine died.
I started to come here. Then I remembered that I waited almost a month for a Christmas tree. I went to Amazon, made a good purchase, and ordered hot chocolate and tea to go with my new coffee maker. It all arrives tomorrow.
QVC, I can't count on you anymore.

Re: Farewell QVC

SunValley — Sat, 09 Nov 2019 20:56:57 GMT

I have had my eye on a D&C fleece zip front coat that I bought two of last year but could use a smaller size. I checked today. The cost increased over $5 to cover the “free shipping.” The inventory is still low and no reorder to account for this increase other than to recoup their shipping cost. Now that I truly dislike. It’s sleazy pricing games.

Re: Farewell QVC

tropics21 — Sat, 09 Nov 2019 21:16:44 GMT

Your post is well taken and I hope it makes a difference to those who read it and decide to no longer shop with qvc as well as corporate. I feel that the more people complain, the more they lose money and at some point they need to hire the right people and make proper changes, one of those was not hiring a person from Disney who has no idea about retail. QVC is a money hungry business who gives nothing to their customers, there is no quality control, value, or anything else they once stood for

Re: Farewell QVC

tropics21 — Sat, 09 Nov 2019 21:19:07 GMT

The so called "social team" used to control this blog so people would not be nasty. There is one poster who posts a million posts (i am exaggerating) and have reported her 3 times, and the moderators do nothing. Today was the last straw, I got the email to ask the moderator why there are two standards, i.e. blocking some posters for days and allowing this one poster to continue to post admonishing, nasty, and disparaging remarks. Have not yet heard from them

Re: Farewell QVC

tropics21 — Sat, 09 Nov 2019 21:20:21 GMT

I am not an amazon customer but thinking of joining. the only hold up was that I didn't know if they had a customer service number, I couldn't find one, could you post it for me? Thaniks