topic Re: QVC Shipping Issues in Q Talk

QVC Shipping Issues

patticakes — Wed, 06 Nov 2019 11:23:33 GMT

Anyone else having difficulty with items not shipping? I ordered a Cuddle Duds cardigan 10 days ago and still not shipped. Customer Service says all they can tell me is that they're aware of it and they are having shipping problems. I would think considering shipping is a necessity in their business, they would be more on top of it than this especially during the holiday season. Anyone have any other information?

Re: QVC Shipping Issues

itsmagic — Wed, 06 Nov 2019 11:28:23 GMT

Yes - shipping issues are affecting a lot of people here. I have a Cuddl Duds item that has been in process for 10 days also.

Re: QVC Shipping Issues

Boehm Collector — Tue, 12 Nov 2019 13:43:04 GMT

@patticakes I had placed a particular order on October 6th. As of October 26th it was still in "process". But it wasn't until the 26th that I was finally able to cancel the order. As result of this experience I will definitely NOT be ordering any Christmas Gifts from QVC. In fact, I have no intention of ordering anything from QVC again any time soon. I can probably purchase the same or similar items elsewhere at better prices with no shipping charges.

Re: QVC Shipping Issues

Krimpette — Wed, 06 Nov 2019 12:22:29 GMT

IMHO, shipping is bad and getting worse. I'll order elsewhere from now on. At least if I find I need any more Christmas gifts.

Re: QVC Shipping Issues

fresh kitty — Wed, 06 Nov 2019 12:54:11 GMT

I called customer service yesterday because it's taking weeks to get delivery. I was told they are redoing and relocating the warehouses but apparently it's not going well. Since HSN and QVC have merged it seems to be a mess. I can only imagine what will happen withe the holidays coming. What really upsets me is my favorite designers are leaving now Barbara Bixby is gone.

Re: QVC Shipping Issues

avid shopper — Thu, 07 Nov 2019 11:29:03 GMT

11 days, my longest "in process" so far, finally got a ship notice this morning. ED date now 11/13, a change from 11/8.

Re: QVC Shipping Issues

apple1964 — Wed, 06 Nov 2019 13:07:46 GMT

As soon as you get on the website there is a warning that they are going to make some "big changes in shipping" when that is going to come only our lord knows.

Re: QVC Shipping Issues

kaydee50 — Wed, 06 Nov 2019 13:16:27 GMT

Yes! How long are they going to keep "apologizing" for the delays and actually fix it. Ordered a SG on Saturday, still in process, ETD, November 8th. We'll see.

If they would get rid of their old stock--an IM tee shirt dress has been in LTS several times during the past week--maybe it would speed up shipping.

In the meantime, I ordered 3 items from Macy's all from different locations at the same time I ordered from the Q. Received everything already and shipping was free.

Re: QVC Shipping Issues

millieshops — Wed, 06 Nov 2019 13:28:16 GMT

@fresh kittyThe shipping problems do coincide with the new corporate structure, but I'm not seeing HSN has the same shipping issues. Why's that?

Re: QVC Shipping Issues

jlrbr — Wed, 06 Nov 2019 13:44:52 GMT

My two orders since sept 30 are still " in process" and I cannot cancel. As I've said before, all my auto deliveries, I've cancelled. Not ordering anymore. I'm done. No free shipping. No free returns. And you can't get anything shipped out. If this were a brick & mortar they'd be out of business.

Re: QVC Shipping Issues

Kachina624 — Wed, 06 Nov 2019 16:20:13 GMT

@fresh kitty wrote:
I called customer service yesterday because it's taking weeks to get delivery. I was told they are redoing and relocating the warehouses but apparently it's not going well. Since HSN and QVC have merged it seems to be a mess. I can only imagine what will happen withe the holidays coming. What really upsets me is my favorite designers are leaving now Barbara Bixby is gone.

@fresh kitty. QVC will continue to sell Barbara Bixbys jewelry. The only change is that she won't be appearing to present it

Re: QVC Shipping Issues

QVC FANATIC — Wed, 06 Nov 2019 16:28:44 GMT

I ordered something on 10/26 to wear to my sons rehearsal dinner and it finally just shipped but am still concerned i may not get it in time. I will NOT be ordering christmas gifts from them this year!

Re: QVC Shipping Issues

BARBIE100 — Fri, 08 Nov 2019 03:23:19 GMT

I most definitely will not be ordering any Christmas gifts from the Q. Too many bad experiences, unfortunately.

Re: QVC Shipping Issues

Gorgf — Wed, 06 Nov 2019 17:13:20 GMT

I do not understand how warehouses has been an issue with shipping for over a year? How long is it going to take to resolve It? My delivery times are all over the place and never consistent. Other on line orders tell you exactly when you will receive merchandise and often earlier. I just don't get it? CS must be tired of saying blame the warehouse and no one knows a thing more.

Re: QVC Shipping Issues

Krimpette — Wed, 06 Nov 2019 18:24:52 GMT

And add to that, UPS problems. QVC order 10/24. Label prepared 10/27. Received by UPS 10/30. Got to MD (where I live) on 11/4. Now it's in Colorado. It's supposed to be delivered back to MD on Saturday, with delivery to me by USPS on Tuesday, 11/12. So, it's not always QVC that's the problem.

I had a similar issue with Amazon yesterday. I had an item that was said to be delivered by 2:15 PM. Their tracking map showed that I was next to be delivered. Next time I checked, package was now miles away, with delivery by 9PM. Then a notice that there might be a further delay. (I cancelled the order.)

What's going on with these carriers???????? Crazy!

Re: QVC Shipping Issues

jlrbr — Wed, 06 Nov 2019 18:40:02 GMT

Seems for me the issues started when they switched to USPS for delivery. They can't get get anything right. UPS was always right on the date or before. My packages get delivered to the USPS location less than 1/4 mile away, then suddenly jump to another USPS location more than 50 miles away, then back. It's been this way for awhile. My packages are always late. Not to mention stuffed and smashed into my box.
Bottom line.... Bad service all the way around.

Re: QVC Shipping Issues

Teddixat — Wed, 06 Nov 2019 20:50:45 GMT

@Kachina and Fresh Kitty. She was on just recently

Re: QVC Shipping Issues

Teddixat — Wed, 06 Nov 2019 20:54:58 GMT

So what is the issue. Why are they having these issues. It seems the issues are getting worse not better. This is a lousy time for them to be having shipping issues. I suspect they are going to lose a lot of business. HSN does not have shipping issues so it cannot be the merger

Re: QVC Shipping Issues

Nadine O — Wed, 06 Nov 2019 21:05:45 GMT

Everytime I check on my order, I get a messge that they are sorry and the last thing they want to do is dissapoint us. QVC has been having shipping issues for how long now? Before HSN was a done deal, I do believe. It's just too bad that I live in a small area and can't get some of the clothing options that QVC offers, but I refuse to order anything more. Seems to me that a obtaining a new president and higher ups should be in the mix as well as fixing the shipping problem.

Re: QVC Shipping Issues

Kindaglitzy — Wed, 06 Nov 2019 21:36:38 GMT

I won’t be ordering any Christmas gifts from Q from this point on. Glad I already have the few that I previously purchased and was like pulling teeth to get them delivered. I am wasting too much if my time constantly checking on status, and calling customer service for puppet responses. In addition to shipping issues I still am not receiving emails on anything, contacted CS twice and told it is a “known” problem for some. The best thing they could do for everyone is decide on a shut down date like November 15, stop selling, get all outstanding orders shipped, transfer all of their Human Resources to the warehouse operation for two months and get the situation resolved. Then come back strong on January 15 resuming normal business.