topic Re: Why the constant changes with ......... in Q Talk

Why the constant changes with .........

Southern Classy — Sat, 02 Nov 2019 16:00:12 GMT

So tired of the constant changes with the way we look at our account, orders, editing orders, etc. etc. It's so much more difficult than it was. Is it to prohibit us from making changes???????

Re: Why the constant changes with .........

icezeus — Sat, 02 Nov 2019 16:12:47 GMT

@Southern Classy

I actually think that we have more details now, and I like the new format.

I did notice however, that on the older format, there was a button that you could click to cancel the order. I am not sure where they have hidden the button.

I will look for it again later. (smile)

Re: Why the constant changes with .........

Kachina624 — Sat, 02 Nov 2019 16:33:06 GMT

@Southern Classy. Better learn to adjust. Modern technology is constantly changing. Nothing will ever stay the same long where computers are concerned. Welcome to the Twenty First Century.

Re: Why the constant changes with .........

tidegirl72 — Sat, 02 Nov 2019 16:33:12 GMT

When viewing auto deliveries there used to be a button to hide cancelled orders also. That made it much easier to review your upcoming shipments.

This is not just QVC though. All sites are updating the look of their pages. Generally they are prettier, but more difficult to navigate in my experience.

Re: Why the constant changes with .........

millieshops — Sat, 02 Nov 2019 16:37:14 GMT

Anyone know if there have been a change in legal requirements for companies? I ask that because in addition to QVC's changes, I've seen equally huge chganges in the websites of at least 4 large financial sites I also use.

I haven't been buying much here recently as I continue to buy no clothes, jewelry, beauty, etc. from anyone, so I had to learn to use the other sites first. What's interesting to me is that there's a definite similarity in how several of the new sites are configured. That fact alone has made it a bit easier to get used to all of them.

The more I use the new format, the more I like it. Makes sense to me - I know I tend to like best what I know and understand. I'm way beyond the years when change was just an adventure; not change is a speed bump in my path!

Re: Why the constant changes with .........

geezerette — Sat, 02 Nov 2019 16:40:50 GMT

Although I will admit to not being a fan of change, I can adjust. And I realize all websites change. But, this constant change--as in, every day--is ridiculous. That's just confusing to the customer. You don't see the king of retail, Amazon, changing their layout every day.

And to top it off, half of the changes are nonfunctional! For heaven's sake, if you're going to change something, at least make sure it works first!

I've been tolerant and even have defended QVC for a long time now, but it's getting harder and harder for me to do so, let alone continue to spend my money with them.

Re: Why the constant changes with .........

geezerette — Sat, 02 Nov 2019 16:46:57 GMT

@icezeus

@tidegirl72

You have to go to the item order detail page to cancel the item. It's in very small letters just to the left of the pricing (cost, shipping, tax). Whether it will actually cancel your order is another topic.

There is still a place to hide cancelled orders. On the main Order Status page it's at the top, above the listed orders, on the right hand side.

Re: Why the constant changes with .........

deja vu — Sat, 02 Nov 2019 17:01:09 GMT

I'm never happy about the changes here either...I've just grown to expect them now.

My biggest gripe with it now is ..not being able to put more than one item in my cart at a time.. I think that's totally ridiculous !!

Re: Why the constant changes with .........

Sooner — Sat, 02 Nov 2019 17:04:25 GMT

@Southern Classy wrote:
So tired of the constant changes with the way we look at our account, orders, editing orders, etc. etc. It's so much more difficult than it was. Is it to prohibit us from making changes???????

@Southern Classy I will tell you why. I was one of the first webmasters in the US. If your page gets too stale, you get few new looks and few people will stick around.

Web searchers are looking for the latest design elements. If you don't keep it fresh, new people are hard to attract.

Change is the driving force on the internet. You think it's a pain to use, what about the people who constantly work behind the scenes to update it? They have to. Sometimes it's a lot better, sometimes not so much, sometimes worse.

But don't worry. Whatever you don't like won't stick around for long. So complain, give input and that will influence what they do next.

Re: Why the constant changes with .........

millieshops — Sat, 02 Nov 2019 17:23:49 GMT

@SoonerGreat post. Thanks for all that info.

Seems we're a use and discard society in more ways than tangible objects!

Re: Why the constant changes with .........

TVLand — Sat, 02 Nov 2019 17:35:37 GMT

I am noticing some ordered items do not have a picture.....I prefer seeing a picture of the item....this way I immediately know what the item is and what I ordered....just seeing a number doesn't do it for me...also annoying is wanting to go back to the previous page .....it does not bring you to the previous page it brings you to the beginning of your orders again....seems difficult to edit an order....the layout is not user friendly...you have to search for what you want....the print is lighter and smaller....too much on one page.... canceling an item is almost impossible unless it's done within an hour or two of placing the order ......even that sometimes prevents me.....from canceling....but yet it stays in a process mode.....For. Days.....and DAYS......

Re: Why the constant changes with .........

loriqvc — Sat, 02 Nov 2019 17:41:55 GMT

@deja vu wrote:
I'm never happy about the changes here either...I've just grown to expect them now.

My biggest gripe with it now is ..not being able to put more than one item in my cart at a time.. I think that's totally ridiculous !!

@deja vu - I'm not having that problem and I haven't seen anyone else post about it, so it's possible you may need to check your browser settings or clear your cache and/or cookies to make sure everything is connecting properly. (Yes, it's probably QVC's fault and not yours, but regularly doing those small things on the customer side seems to fix a lot of issues.)

My main cart complaint is that there no longer seems to be a connection between my cart on the QVC app and on the website; I often skim through the Lunchtime and Primetime Specials on my tablet while multi-tasking, but now if I've added an item to my cart to later look at on my desktop monitor so I can better see the details, I have to hunt it down again instead of just conveniently clicking the cart.

Re: Why the constant changes with .........

Montana — Sat, 02 Nov 2019 19:46:33 GMT

I don't think rapidly changing technology explains QVC's dysfunctional website.

Re: Why the constant changes with .........

jlrbr — Sat, 02 Nov 2019 19:53:15 GMT

Absolutely we are a use and discard society. Nothing is built to last.

Re: Why the constant changes with .........

x Hedge — Sat, 02 Nov 2019 22:27:54 GMT

Yesterday I went to my account on this website looking for the EDD on a package that I knew had shipped out.

I couldn't tell you how much time I wasted trying to find that EDD. I know it was there when I placed the order.

just checked: So far the QVC app is still displaying the account in the way I'm used to.