topic Re: Is anyone having problems placing an order on line? in Q Talk

Is anyone having problems placing an order on line?

Lucylu12 — Fri, 01 Nov 2019 20:08:27 GMT

When I get to place order nothing will happen. I reset my iPad and still I go to place order and not a thing happens. Anyone else?

Re: Is anyone having problems placing an order on line?

KatieB — Fri, 01 Nov 2019 20:12:38 GMT

I just placed an order and it took me forever to get thru the process. The order status page has changed too... It is one more mess... It was okay the way it was and now it's worse.. Very user UN-FRIENDLY. It's hard to believe that their IT people get paid to make an application worse than it was to begin with.....

Re: Is anyone having problems placing an order on line?

katte — Fri, 01 Nov 2019 20:17:22 GMT

I ordered two items for my son for Christmas. They have shipped, but I notice they having two shipping addresses listed, one is the correct one for him and the other one uses my name and his address. I sure hope he gets them okay.. I have never had this happen before and I was upset. Someone sure wasn't paying attention.

Re: Is anyone having @problems placing an order on line?

San Antonio Gal — Fri, 01 Nov 2019 23:46:23 GMT

@Lucylu12 wrote:
When I get to place order nothing will happen. I reset my iPad and still I go to place order and not a thing happens. Anyone else?

@Lucylu12 - The same exact thing happened to me the other day on my tablet. When I hit "place order" nothing happened. Started over and got same thing. I had to go to my phone to place the order. I thought it was just me.

Re: Is anyone having @problems placing an order on line?

Lucylu12 — Sat, 02 Nov 2019 00:03:50 GMT

@San Antonio Gal wrote:
@Lucylu12 wrote:
When I get to place order nothing will happen. I reset my iPad and still I go to place order and not a thing happens. Anyone else?

@Lucylu12 - The same exact thing happened to me the other day on my tablet. When I hit "place order" nothing happened. Started over and got same thing. I had to go to my phone to place the order. I thought it was just me.

I couldn't place it while it Rakuten but was able to place an order going directly to Qvc without using Rakuten. I just tried again using Rakuten and nothing will happen when I place the order. So I a, thinking it's Rakuten. I have no idea but I think I will try going through Rakuten on my phone. I am one of the people if it ain't broke don't fix it. The new ordering is not very easy. I can't figure out how to pay the full amount, no matter what I do it goes to easy pay. The whole thing is a complicated mess. What used to be easy is not so easy as a previous person said on here.

Re: Is anyone having @problems placing an order on line?

San Antonio Gal — Sat, 02 Nov 2019 07:29:48 GMT

@Lucylu12 - You're probably correct about the Rakuten thing. I was using Rakuten also. When I ordered on my phone, I didn't bother with Rakuten.

Btw - speaking of Rakuten, there were several QVC purchases where I didn't receive any rebate from the Q and the description was "QVC did not pay any rebate on this purchase". I wonder if this was because it was an Easy Pay purchase? I don't know. I haven't taken the time to research it. I like my rebates - although small - they add up!

What a mess with all the issues!

Re: Is anyone having problems placing an order on line?

NanaLinda — Sat, 02 Nov 2019 14:10:34 GMT

I haven't placed an order since the change...it won't accept my password but DOES accept it to check the forums or my orders...very frustrating, but I'm saving a lot of money!

Re: Is anyone having problems placing an order on line?

mcgrawfan — Sat, 02 Nov 2019 16:08:24 GMT

I can’t get orders to go through so I usually give up and shop other places. It is very aggravating.

Re: Is anyone having problems placing an order on line?

NQ123 — Sat, 02 Nov 2019 18:21:28 GMT

Another problem with the new format is that it removed my Q card information, I had wanted an item and wound up using PayPal which I did not want to do. I tried to access my account number online but only the last four digits were present. I appreciate updates and upgrades but a little warning would have been appreciated PRIOR to trying to place an order.

Re: Is anyone having @problems placing an order on line?

Lucylu12 — Sat, 02 Nov 2019 19:29:28 GMT

@San Antonio Gal wrote:
@Lucylu12 - You're probably correct about the Rakuten thing. I was using Rakuten also. When I ordered on my phone, I didn't bother with Rakuten.

Btw - speaking of Rakuten, there were several QVC purchases where I didn't receive any rebate from the Q and the description was "QVC did not pay any rebate on this purchase". I wonder if this was because it was an Easy Pay purchase? I don't know. I haven't taken the time to research it. I like my rebates - although small - they add up!

What a mess with all the issues!

You still get the full amount of the purchase with easy pay. However I checked on some of my recent purchases and I wasn't getting cash back on a few. One was on the day they offered 10%. So i went through Rakuten and there were 5 orders that they clarified with the Q and I got ebucks for those purchases. QVC had not released the info or how ever they do it. So check your cash back. There was quite a sum of money that into went my cash back. I don't know what is going on with the Q but it has been a mess lately.

Re: Is anyone having problems placing an order on line?

KailaS — Sun, 03 Nov 2019 03:03:56 GMT

I usually am on an iPad Pro. The other day I could not place an order. Tonight I had the same issue. Then when I tried to call in the order, I was told that wait time was five minutes. At six minutes I hung up. Thankfully, I did my holiday shopping already. I will look elsewhere for the two items I have had aborted by the wonderfully "updated" system . (Eyeroll here.) This system is getting to be a pain.

Re: Is anyone having problems placing an order on line?

dulwich — Sun, 03 Nov 2019 03:25:19 GMT

@KailaS I have exactly the same problem cannot place order for last two days. No one at Q seems able to help I have spoken and had live chat to no avail.

Re: Is anyone having problems placing an order on line?

KailaS — Sun, 03 Nov 2019 03:27:47 GMT

@dulwich

I just came to my very old laptop and WAS able to order tonight. The issue seems to be between QVC and iPad Pro.

Re: Is anyone having @problems placing an order on line?

Susan Louise — Sun, 03 Nov 2019 03:32:07 GMT

I don't have issues placing orders. I use a laptop and the chrome browser. I don't own a mobile device...ie tablet, IPad or smartphone.

Re: Is anyone having @problems placing an order on line?

San Antonio Gal — Sun, 03 Nov 2019 12:07:22 GMT

@Lucylu12 - thanks for letting me know about still getting paid from Rakuten on Easy Pay purchases. One was on the 10% day as you mentioned. I will fill out the missing rebate thing. Thanks again.

Re: Is anyone having @problems placing an order on line?

Lucylu12 — Sun, 03 Nov 2019 13:21:44 GMT

@San Antonio Gal wrote:
@Lucylu12 - thanks for letting me know about still getting paid from Rakuten on Easy Pay purchases. One was on the 10% day as you mentioned. I will fill out the missing rebate thing. Thanks again.

After you said QVC didn't pay any rebates on some of your orders I went in and checked mine and sure enough there were several. So I contacted Rakuten for each of the 3 orders and 2 they gave me cash back and 1 they are checking for me. I had to give some additional information. Waiting to hear back. Lately I have been checking my orders on Rakuten which I usually don't do and there have many that the Q missed and no cash back was showing so I contacted Rakuten about each order and have gotten cash back on them. What a pain to have to keep checking. Now I am wondering prior to this when I didn't check how many cash backs were missed. At least for this cycle starting Oct 1 I have checked everything and am up to date. However I feel we shouldn't have to check to be sure the Q is doing right by us on there end.

Re: Is anyone having @problems placing an order on line?

Lucylu12 — Sun, 03 Nov 2019 13:29:59 GMT

@Lucylu12 wrote:
@San Antonio Gal wrote:
@Lucylu12 - thanks for letting me know about still getting paid from Rakuten on Easy Pay purchases. One was on the 10% day as you mentioned. I will fill out the missing rebate thing. Thanks again.

After you said QVC didn't pay any rebates on some of your orders I went in and checked mine and sure enough there were several. So I contacted Rakuten for each of the 3 orders and 2 they gave me cash back and 1 they are checking for me. I had to give some additional information. Waiting to hear back. Lately I have been checking my orders on Rakuten which I usually don't do and there have many that the Q missed and no cash back was showing so I contacted Rakuten about each order and have gotten cash back on them. What a pain to have to keep checking. Now I am wondering prior to this when I didn't check how many cash backs were missed. At least for this cycle starting Oct 1 I have checked everything and am up to date. However I feel we shouldn't have to check to be sure the Q is doing right by us on there end.

Also I still can't place an order going through Rakuten. Not on my ipad or my phone.

its been a few days now. I can place an order if I go to QVC.com. I wonder what the problem is. Luckily I am pretty much done and it's just as As Item that I want that doesn't amount to much, but if I had a lot of shopping to do with 5% cash back I would be upset. Still I wish someone would fix the problem since I am not the only one with this problem. QVC has gotten so complicated and I still can't figure out how to place an order and pay in full. No matter what I do it puts it on easy pay. So frustrating.

Re: Is anyone having @problems placing an order on line?

KailaS — Sun, 03 Nov 2019 15:34:13 GMT

@Lucylu12 wrote:
Also I still can't place an order going through Rakuten. Not on my ipad or my phone.
its been a few days now. I can place an order if I go to QVC.com. I wonder what the problem is. Luckily I am pretty much done and it's just as As Item that I want that doesn't amount to much, but if I had a lot of shopping to do with 5% cash back I would be upset. ...

Moondance,

I can place and order through Rakuten (with my laptop} but not on my iPad. For me, the iPad Pro and QVC connection is the issue. And I never use an APP. I always use the website. However, this is Day 3 of the QVC ordering nightmare.

Re: Is anyone having @problems placing an order on line?

Lucylu12 — Sun, 03 Nov 2019 16:31:07 GMT

@KailaS wrote:
@Lucylu12 wrote:
Also I still can't place an order going through Rakuten. Not on my ipad or my phone.
its been a few days now. I can place an order if I go to QVC.com. I wonder what the problem is. Luckily I am pretty much done and it's just as As Item that I want that doesn't amount to much, but if I had a lot of shopping to do with 5% cash back I would be upset. ...
Moondance,

I can place and order through Rakuten (with my laptop} but not on my iPad. For me, the iPad Pro and QVC connection is the issue. And I never use an APP. I always use the website. However, this is Day 3 of the QVC ordering nightmare.

It's a Nightmare for sure.

Re: Is anyone having problems placing an order on line?

Lattelvr — Wed, 06 Nov 2019 04:15:36 GMT

After almost 3 weeks of not being able to order online, I finally was able to tonight. However, I noticed after placing my order, I was double billed for the same clothing item. I always check my credit card and noticed this immediately. I just spoke with CS who said they would fix it but have to wait 2 business days to clear. What's going on? This happened recently with another item too 3 weeks ago. The scary part is in my order status, it reads I ordered quantity 1 but billed on my cc for 2. Everyone, please check your orders especially if you were having issues with ordering online.