topic Re: Hate new 'order status' format.... in Q Talk

Hate new 'order status' format....

Roni — Wed, 31 Jul 2013 16:44:32 GMT

I really dislike the new format of the 'order status' page.... I don't need a picture of each item, it takes up too much space and loads too slowly... IF you want to change something on this 'page' delete the 'cancelled orders'... Now they really take up space.... Is it just me???

Re: Hate new 'order status' format....

crainie — Wed, 30 Oct 2019 21:13:57 GMT

TOTALLY AGREE WITH YOU! OLD ONE WAS MUCH BETTER.

Re: Hate new 'order status' format....

Susan Louise — Wed, 30 Oct 2019 21:18:59 GMT

@Roni wrote:
I really dislike the new format of the 'order status' page.... I don't need a picture of each item, it takes up too much space and loads too slowly... IF you want to change something on this 'page' delete the 'cancelled orders'... Now they really take up space.... Is it just me???

@Roni I appreciate a pic of each item ordered...

Top right on the 1st page is a box to click on to hide canceled orders.

Re: Hate new 'order status' format....

SunValley — Wed, 30 Oct 2019 22:05:51 GMT

The change I’d like to see is having “shipped” updated to “delivered” when the item is delivered. That would be helpful.

Re: Hate new 'order status' format....

Kindaglitzy — Wed, 30 Oct 2019 23:59:10 GMT

Another work in process item at prime time of year, but what else is new with Q these days!

I prefer HSN’s Order Status software.

Re: Hate new 'order status' format....

Beauty Maven — Thu, 31 Oct 2019 23:53:02 GMT

I don't like that you have to click on each order to see the total price.

Re: Hate new 'order status' format....

Lovestheshores — Fri, 01 Nov 2019 00:46:45 GMT

Have to agree with you all...I do not like the new "order status" page either. A lot of my orders now show the pictures as "not available", Wasn't like that before. Having the pictures was a great way to find past orders. This new page is just not pleasing to the eye at all. Enough said....

Re: Hate new 'order status' format....

susie Q — Fri, 01 Nov 2019 02:13:28 GMT

I don't like the order status lay out either. Before I could see how much things cost me

at one glance. Now you have to go back and forth. I want picture to show my item in the correct color choice also. This format is different to me since I haven't been on since my tablet acted up months ago. I believe I joined back in 2013 or 2015 but didn't

message anyone. I didn't understand how the internet actually worked in the privacy part. Have no one to explain any of it to me.

Re: Hate new 'order status' format....

susie Q — Fri, 01 Nov 2019 03:01:05 GMT

What I would like to see is my packages all come by UPS. I iive on a floating home on the Columbia River and I am disabled which means I can not walk up ramp to mailbox so if a package is too big for the parcel holder they take back to post office and I have to wait til they sent back and hope I can reorder it. I don't have anyone that I can ask to go to post office to pick my parcel. My sister who was my caregiver died in 2013 and I don't have neighbors who.stop in to check on me let alone do anything else. Recently I ordered from Valerie an item.like a snow globe but yet not round but oval and many choices. Santa, Gingerbread, Snowman, Church and Carolers and I think another one but can't remember what. I had ordered four different choices but Santa I wanted especially for my great grandson who will turn one on December 4th. 3 of them came by UPS and one went to post office for delivery. Was sent back because I couldn't pick it up at post office. They sent refund even though I kept calling after I knew it was sent back to make sure I wanted it returned to me. I even had post man write on parcel those remarks but apparently no one pays attention anymore. It was sold out they told me but my one that I never got to see in person was just sent back. All the others were delivered to my front porch by UPS and the U.S. P S does not allow the mailman to walk down a ramp to deliver it to.my front porch. My late uncle who was a mailman til he retired would be rolling over in his grave at the way the post office is run in this situation. Also someone in Fife, WA at a UPS site makes a decision which parcel goes to post office or goes on thru to UPS here in Portland, OR.

Re: Hate new 'order status' format....

mimomof4 — Fri, 01 Nov 2019 11:01:15 GMT

It seems like I may be one the few who doesn't mind the new format. The lines are much cleaner and modern looking. I'm able to find the same info as before.

Re: Hate new 'order status' format....

Lisa now in AZ — Fri, 01 Nov 2019 16:45:22 GMT

What I do appreciate is not having to click through multiple pages to track the status. I always felt that should be on the main page. I don't mind the picture, since I don't order that many any more, so I think it is OK.

Re: Hate new 'order status' format....

lovesallanimals — Fri, 01 Nov 2019 17:15:41 GMT

I also hate this new system. There are more steps involved that are completely unnecessary. Also, when you pull up your order status it does not show the price, now you have to click onto something else to see how much you paid. Also, when going down my list of orders, after checking the status and hitting the return bar, instead of going back to where I left off, it takes me all the way back to the beginning so I have to go through all the pages yet again. I don't know who comes up with these "brilliant" ideas but "if it ain't broke, don't fix it". It was perfect before.

Re: Hate new 'order status' format....

Scorpio1971 — Fri, 01 Nov 2019 21:46:52 GMT

The entire "EASY PAY" page set up is atrocious! When an item is on easy pay I already know what it is by the description...I do not need a picture of each item again. It now takes up too much space and is not concise like before. I just want to see order number, date payment is due, description, amount, and the option to change payment method...just like before. These changes are over-kill.

Also, has anyone noticed the EDD (estimated delivery date is missing) now once the order has shipped? Looks like they want to keep us guessing on the estimated delivery dates while the shipping times continually decline.

Re: Hate new 'order status' format....

lovesrecess — Fri, 01 Nov 2019 23:05:21 GMT

Mine said “ out for delivery” this morning and now it says “ transferred to post office”???

Re: Hate new 'order status' format....

Catch71 — Sat, 02 Nov 2019 00:17:59 GMT

I wanted to see if a return was delivered. Track your return tab in order status on the old system told you if package was delivered and a date. Now, track your return says complete. What does that mean? Was it delivered, was it processed? I have heard nothing and have no idea where my return is or if it was delivered.

Re: Hate new 'order status' format....

Sage04 — Sat, 02 Nov 2019 00:32:17 GMT

@lovesrecess, I noticed that recently. UPS takes it to their home base and then delivers it to your post office (out for delivery) It does not make sense.

Some thing new everywhere.

Re: Hate new 'order status' format....

KatieB — Sat, 02 Nov 2019 00:33:56 GMT

@mimomof4 wrote:
It seems like I may be one the few who doesn't mind the new format. The lines are much cleaner and modern looking. I'm able to find the same info as before.

I've been in IT for about 45 years and I've never heard of a page looking 'modern' before..... Strange to say the least.

The format and page design are very user UN-friendly from my stand point... When you go to the next page to view/edit the order, it's very hard to read and you have to look for a while to find the place to cancel the order... Hard to use, at best...

Re: Hate new 'order status' format....

stellabystarlight — Sat, 02 Nov 2019 04:28:49 GMT

I do not like the new format either. It was much better the way it was IMO.

Re: Hate new 'order status' format....

Venezia — Sat, 02 Nov 2019 04:43:22 GMT

@lovesrecess wrote:
Mine said “ out for delivery” this morning and now it says “ transferred to post office”???

@lovesrecess- I had that same thing happen with a package this past week. I saw "Out for delivery" and then later "transferred to post office". I said to my DH, "No, it ISN'T out for delivery!" I had to wait another day for the post office (3 miles away) to deliver it to me, as they've said I'm not allowed to drive over and pick it up myself.

(However, when the post office had a package that was too big for the rural carrier's personal vehicle, I was told I had to pick it up myself or it would be returned to the sender after they held it for 15 days! Figure that one out.)