topic Re: QVC, THIS IS IT in Q Talk

QVC, THIS IS IT

petparent — Sun, 10 Aug 2014 20:28:55 GMT

I returned Doll lip glosses and never received a notice that the Q got it back. I called customer service. The woman I had spoken to was clueless. She told me to check in a few days. I did and it was the same story. I got my bill and took off the shipping and handling charge for the lip gloss because I did send it back and the Q is insured for that. Unfortunately, I was rushed to the hospital and was there for 11 days. When I got home I got my new bill with a finance charge. I called and spoke to another customer service wonder. She did not know what the charge was for and did not care. I was told that she would speak to the powers that be. I get a letter from Synchrony Bank which is the bank that the Q uses.They wrote that they have received my request to remove the late payment fee (which was not late) and after reviewing my account, they are unable to fulfill my request. Information about how the late payment fees are assessed and how these can be avoided, are in my cardholder agreement as well as the late payment warning section on my statement. As I mentioned, my payment was not late and furthermore QVC, my account is excellent. I always pay my bill and on time. What an insult. I have been shopping at the Q for 19 years. Back then, customer service was wonderful. The hosts were all professional. The products not the junk that they sell now. There is no more Quality, no more Value, and no more Convenience. There are many places to shop online where they give free shipping if you spend over a certain amount. I shop Laura Geller but I can go to Ulta, I can shop Beauty.com and get better deals. I am not the first to walk away and I sure that others will follow.

Re: QVC, THIS IS IT

icezeus — Sun, 10 Aug 2014 22:11:07 GMT

Never mind.

Re: QVC, THIS IS IT

banjo — Sun, 10 Aug 2014 23:10:57 GMT

Don't understand the OP's post. What are Doll lip glosses?

Re: QVC, THIS IS IT

petparent — Sun, 10 Aug 2014 23:30:14 GMT

On 8/10/2014 banjo said:

Don't understand the OP's post. What are Doll lip glosses?

Doris Dalton cosmetics is now Doll.

Re: QVC, THIS IS IT

TX-starlight — Sun, 10 Aug 2014 23:35:31 GMT

I would try calling again & calmly explaining the whole situation. I received an empty pkg for Q. When I called I spoke to someone who was exceptionally nice. It never hurts to try again.

Re: QVC, THIS IS IT

KYToby — Mon, 11 Aug 2014 00:00:12 GMT

I am sorry you are having issues, and I agree with the earlier poster about calling again.

I would suggest, though, when calling for assistance with an issue, to be courteous and cordial. Do not be accusatory, do not tell the how they have gone downhill (in your opinion), or how much you spend with them. In many cases, having an attitude when calling in only hurts the customer in the end.

I worked in call center operations for years, and in my experience, the nicer and friendlier the customer, the more helpful the customer service rep. (Please note: I am not accusing the OP of anything here -- my suggestions are just general tips.)

Another option would be a nicely worded letter to QVC corporate.

Re: QVC, THIS IS IT

TX-starlight — Mon, 11 Aug 2014 04:50:38 GMT

On 8/10/2014 KYToby said:
I am sorry you are having issues, and I agree with the earlier poster about calling again.

I would suggest, though, when calling for assistance with an issue, to be courteous and cordial. Do not be accusatory, do not tell the how they have gone downhill (in your opinion), or how much you spend with them. In many cases, having an attitude when calling in only hurts the customer in the end.

I worked in call center operations for years, and in my experience, the nicer and friendlier the customer, the more helpful the customer service rep. (Please note: I am not accusing the OP of anything here -- my suggestions are just general tips.)

Another option would be a nicely worded letter to QVC corporate.

Well said!!

Re: QVC, THIS IS IT

Tissyanne — Mon, 11 Aug 2014 05:52:36 GMT

Re: QVC, THIS IS IT

apple1964 — Mon, 11 Aug 2014 13:57:48 GMT

The CS at QVC is one of the worst I have ever had to go though! QVC kept calling or e-mailing me or texting me about one easy pay that was late. I read the e-mail more carefully and calmly and found out this was not my account it was some ones else's late payment. Trying to explain it was a nightmare for three weeks. I told them I have not ordered anything from them in months. Finally the light came on from there end with a email ""How very sorry they were"". Give me a break"" Good help is so hard to find nowadays!

Re: QVC, THIS IS IT

Nikalette — Tue, 12 Aug 2014 14:13:21 GMT

It has been about 2 months since I shopped at QVC and I am saving a ton of money. My purchased from Amazon have remained about the same, bought a couple,more items from E Bay, bur so far have stayed out of the brick and mortar stores. Fortunate since I am going to law school.

Re: QVC, THIS IS IT

Mona_L — Tue, 12 Aug 2014 14:32:46 GMT

This situation could affect your credit score, and sadly, is your responsibility to contact all three and have this removed from your record if the bank reported it which most do. One late payment (even not your fault) is an issue. (Credit report co's are: Experian, TransUnion, Equifax)

So sad, the Q has caused this dilemma while you were in ill health. Hope all turns out well.

Re: QVC, THIS IS IT

Suhse — Tue, 12 Aug 2014 21:20:13 GMT

I'm afraid I don't quite understand.

Are you saying that QVC had not received your return, so, it appeared on the next month's bill and that generated a finance charge? If there was no balance on your account, I'm assuming the finance charge for the lip glosses was minimal?

I also don't understand, why, when you got your bill, you deducted t he s&h charges; QVC is insured for that? Are we talking about your original shipping, which is refunded, or the return shipping fees, which are not, unless the item was defective, wrong item, etc. In any case, the bank is going to expect you to pay the amount that they show owing, and if you don't it's going to carry over. Did this carry over amount generate the finance charge?

To protect your credit, the best bet (it's the point of the matter, aside), is to pay the bill, then resolve the problem with the merchant.

The bank refusing to refund your late fee, has nothing to do with QVC. If your payment truly was not late, how they could they refuse to refund it, if they made a mistake and your payment was on time? The vast majority of banks will refund a fee like this, at least once, if you have an excellent record with them. Saying they reviewed your account and declined to do so, makes it sound like they see past problems, definitely something you should be sorting out with the bank, not QVC. this is your credit.

If you refused to pay the bill or part of it, because you felt you didn't owe it, QVC should have gotten that off your bill, and that part did become late, then, annoying as it is, the bank has a right to charge the fee, and can take a hard nosed stand about refunding it if they want to. Unfair, but, then, who ever said banks are fair.

If there was an unreasonable delay in QVC getting the refund processed, so it could be posted to your account, maybe they would be willing to refund you for the late fee.

It does sound like, most of this issue, you should be dealing with the bank and not QVC's CS, they don't have anything to do with the credit card company's billing practices.

Did your item arrive at QVC? I'm guessing you insured it, so, it should be able to be tracked.

Good Luck!

Re: QVC, THIS IS IT

Tissyanne — Sat, 16 Aug 2014 21:33:09 GMT

On 8/12/2014 Nikalette said: It has been about 2 months since I shopped at QVC and I am saving a ton of money. My purchased from Amazon have remained about the same, bought a couple,more items from E Bay, bur so far have stayed out of the brick and mortar stores. Fortunate since I am going to law school.

Maybe your current purchasing sites have forums you would like. Since you are unhappy here you might just like something different.

Re: QVC, THIS IS IT

febe1 — Sun, 17 Aug 2014 15:20:28 GMT

On 8/10/2014 KYToby said:
I am sorry you are having issues, and I agree with the earlier poster about calling again.

I would suggest, though, when calling for assistance with an issue, to be courteous and cordial. Do not be accusatory, do not tell the how they have gone downhill (in your opinion), or how much you spend with them. In many cases, having an attitude when calling in only hurts the customer in the end.

I worked in call center operations for years, and in my experience, the nicer and friendlier the customer, the more helpful the customer service rep. (Please note: I am not accusing the OP of anything here -- my suggestions are just general tips.)

Another option would be a nicely worded letter to QVC corporate.

I think your "tip" is faulty and misguiding. It's the CS rep's responsibility to be friendly and calm the irate customer, and it's her job to be helpful. Wow, your training was backwards.

Re: QVC, THIS IS IT

febe1 — Sun, 17 Aug 2014 15:22:31 GMT

On 8/16/2014 Tissyanne said:
On 8/12/2014 Nikalette said: It has been about 2 months since I shopped at QVC and I am saving a ton of money. My purchased from Amazon have remained about the same, bought a couple,more items from E Bay, bur so far have stayed out of the brick and mortar stores. Fortunate since I am going to law school.
Maybe your current purchasing sites have forums you would like. Since you are unhappy here you might just like something different.

Really - how would you like someone else inviting you to go elsewhere? Fine, I guess, if you OWN the board.