topic Re: Tracfone REP gulps when a real question is asked. in Q Talk

Tracfone REP gulps when a real question is asked.

Spunkyspouts — Wed, 06 Aug 2014 04:48:46 GMT

I just deplore when the reps and hosts have an attitude when somebody manages to get a real question or problem into their conversation on air. Good grief the sun can't shine 100% of the time, get real. This poor woman called in and wanted to know what it meant when she couldnt access the web and got an error message. She sure didnt get her question ANSWERED AND i HAVE A BEEF WITH THIS ATTITUDE AND i ALSO WANT YOU TO START EXPLAINING ALL THE DETAILS ON THESE TRACFONES. i HAVE ONE AND THEre IS ALLOT YOU DO NOT ADDRESS. yOU CAN NOT JUST CALL mEXICO, THERE IS ALLOT MORE TO IT THAN THAT, WE TRIED AND JUST GAVE UP, AND YOU CANT JUST USE THE WEB WITHOUT RACKING UP HUGE AMOUNTS OF MINUTES. So would you all take a deep breath and explain this phone in a more honest way. Thank you

Re: Tracfone REP gulps when a real question is asked.

insomniac — Wed, 06 Aug 2014 11:03:57 GMT

The woman should have been told to stay on the line and give her phone number (privately) to an operator. Then, after the presentation, someone from the company (not the vendor) could address her concerns.

As for the OP, I would call customer service and ask how to directly contact the company.

Re: Tracfone REP gulps when a real question is asked.

151949 — Wed, 06 Aug 2014 14:48:07 GMT

This thread topic was started by this OP in multiple places on the board.

Re: Tracfone REP gulps when a real question is asked.

Pook — Wed, 06 Aug 2014 18:05:15 GMT

Why should the salesperson know why someone is having a technical problem? Iif you already have a phone and there is a problem then tracfone CS needs to be contacted - not an on air salesperson!!!

Re: Tracfone REP gulps when a real question is asked.

Moonchilde — Wed, 06 Aug 2014 19:54:32 GMT

Tracfone's CS is not known to be stellar. As for the OP, many of these cheap phones are sold to people who have never had a smartphone before. Neither Tracfone nor QVC can be responsible for teaching people "everything" about how smartphones work.

Re: Tracfone REP gulps when a real question is asked.

Moonchilde — Wed, 06 Aug 2014 19:54:43 GMT

Re: Tracfone REP gulps when a real question is asked.

HappyDaze — Wed, 06 Aug 2014 20:04:47 GMT

someone else needs to take a deep breath too, methinks.

Re: Tracfone REP gulps when a real question is asked.

Zita — Thu, 07 Aug 2014 22:30:09 GMT

I am on my third tracfone and although we finally got my latest one set up, it was a lesson in frustration to deal with the CS reps. The problem lies with the fact that the original company was sold to one in Mexico, which I did not know until I bought my new phone. Hence, all the CS people, while good intentioned, have heavy accents and are very difficult to communicate with. It took my son-in-law (who finally took pity on my efforts) a good hour to get my latest phone activated. It required endless strings of number that had to be entered, and then call backs to get the thing working. In my opinion, it's fine for calling and texting and taking the occasional picture, but I'd never use it to surf the web. Way too many minutes used for that. It is NOT a smart phone; it makes and receives calls and messages and that's all I expect from it.

Re: Tracfone REP gulps when a real question is asked.

Spunkyspouts — Fri, 08 Aug 2014 05:20:58 GMT

On 8/6/2014 happy housewife said:
This thread topic was started by this OP in multiple places on the board.

NO, it was started in two places because I felt it was a good match in two places for the sake of content and who are you to go around reporting. What do you do, count how many posts people make and where...just when I thought I had seen the most useless behavior, this comes along, thanks!

Re: Tracfone REP gulps when a real question is asked.

Spunkyspouts — Fri, 08 Aug 2014 05:23:24 GMT

The rep made a weird face on the air and acted as if she had been treated very rudely, it was very unprofessional and made the caller feel out of place as well as the audience. You would have thought the rep was the inventer of the Tracfone the way she took the question so personally, she even rolled her eyes a bit. It was bad.

Aside from that, there are many legit questions that they do not answer. For example, you can not use this phone to call another cell phone internationally , you can only call a Lan line. Imagine how helpful that information could be when making phone choices.

You can use the web alright, whereever there is a connection for wireless but it calculates at a different usage. Just another example. Again, it would be helpful to have this info. They are handy little phones, but they are not as unlimited as they are being made to appear.

Re: Tracfone REP gulps when a real question is asked.

QMaven — Fri, 08 Aug 2014 15:17:39 GMT

On 8/6/2014 happy housewife said:
This thread topic was started by this OP in multiple places on the board.

Is that a bad thing? Maybe OP wants to reach a large number of readers. I don't see the point of bringing attention to it.

Re: Tracfone REP gulps when a real question is asked.

blondegirl — Sat, 09 Aug 2014 01:30:22 GMT

I actually saw this part of the presentation. I did not think the sales rep acted poorly at all. She said she had never received that error, and in fact, it could be due to a lot of different things related to wifi and not the phone at all. I don't think we should expect a sales person to be a technical guru who can answer any random technical question anyone asks, particularly in this instance where so many factors could come into play. I get connection errors sometimes on my computer but I am not going to call HP - they in fact would be the last company I would call if I had connection issues and this is pretty much the same thing IMO.

Re: Tracfone REP gulps when a real question is asked.

hazym — Sat, 09 Aug 2014 01:40:12 GMT

I did not see the moment in the presentation referred to in the post. Why? Because I made the enormous mistake of buying a Tracfone on an earlier TSV in 2013 and the mere thought of watching any Tracfone sales jobs again makes me ill. True, it's not the job of the rep to answer technical questions on air nor, as others have said, would they have the necessary expertise. Let's just say based on my experience neither does the Tracfone customer and technical service staff. Won't go into all the details of my experience, but let's just say it ended by my getting a good smartphone with a reliable company polished off by taking a hammer to the piece of junk Tracfone and feeling quite happy. Just Google Tracfone and customer reviews and you'll find I'm not alone in my experience.

Re: Tracfone REP gulps when a real question is asked.

Moonchilde — Sat, 09 Aug 2014 02:23:35 GMT

On 8/8/2014 hazym said:
I did not see the moment in the presentation referred to in the post. Why? Because I made the enormous mistake of buying a Tracfone on an earlier TSV in 2013 and the mere thought of watching any Tracfone sales jobs again makes me ill. True, it's not the job of the rep to answer technical questions on air nor, as others have said, would they have the necessary expertise. Let's just say based on my experience neither does the Tracfone customer and technical service staff. Won't go into all the details of my experience, but let's just say it ended by my getting a good smartphone with a reliable company polished off by taking a hammer to the piece of junk Tracfone and feeling quite happy. Just Google Tracfone and customer reviews and you'll find I'm not alone in my experience.

Similar to my experience. Tracfone markets to people who have either never had a cell phone at all, or those who have never had any kind of smart phone. Their smartphones aren't very. They are the very low end, technology and capability-wise. If it's super cheap there is a reason. People say they love Tracfone because they don't need an expensive phone. Okay, but bottom-of-the-barrel phones are not a good investment, no matter how many talk & text minutes you get. My last Tracfone was the LG 840G. It was just "okay" as a phone - until I attempted the major Android update that was pushed out. Right in the middle of things, it froze and, and basically turned into a brick within 8-10 hours and fried itself. After some consideration, I bought an iPhone. I'm very happy with it. I'm sure a comparably featured Android phone would be equally as satisfying. And no, I do not pay a huge sum every month. I have it on a PAYG plan for smartphones that is cheap for the knowledge that I have a mainstream provider.