topic Re: Refunds in Q Talk

Refunds

Purplenails — Thu, 12 Sep 2019 15:06:28 GMT

If you get refunded it goes against you its like a return if food is bad its counted as a return so it is add to your return list. I think it is unfair if food is bad or never arrived it should not go against you or receive wrong size or received damages it all goes against you as a return

Re: Refunds

KingstonsMom — Thu, 12 Sep 2019 16:49:38 GMT

Not sure where you got this info, but it is not correct.

Defective items (even food) or wrong item sent do NOT count against you as far as 'too many returns'.

I know this from experience after shopping here for 25 years and info from QVC.

*Edited typo

Re: Refunds

millieshops — Thu, 12 Sep 2019 15:21:26 GMT

@PurplenailsUntil such time as our returns are a very large percentage of our overall orders, I really don't care how the stores/chains count.

They're all in extreme competition and are not going to cast away any customer who is still profitable. returns are ugly for all companies - even those who charge for them as QVC does.

I can't imagine I'd ever continue ordering from any company at any price once I had to return more than one or two items within the same year. I hate returns, always have. Even locally where all they cost is my time and aggravation.

Re: Refunds

skatting44 — Thu, 12 Sep 2019 16:25:25 GMT

Can you explain further. I usually order two sizes in the same order . I usually keep whichever size fits unless neither item fits or the style is not complimentary on my body. So, are you saying these returns are " marked against " one as a customer ?

Re: Refunds

fthunt — Thu, 12 Sep 2019 16:31:48 GMT

@skatting44 I would assume so - whatever comes in through the RETURN door - I'd expect it to be counted against me.

Re: Refunds

KingstonsMom — Thu, 12 Sep 2019 16:58:50 GMT

@skatting44

In your scenario, yes those returns would count re: 'too many returns'.

The OP's scenario was concerning defective items or wrong item sent.

Two different things.

Re: Refunds

skatting44 — Thu, 12 Sep 2019 16:59:33 GMT

Guess, I'll stick with online clothing comapanies who don't judge on returns if they don't fit . There are times when I've ordered 3 different sizes of the same item . Of course, I'm not going to keep any clothes that does not fit . Sizing on various clothing pieces can vary widely.